really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
21,142 miles

About These NHTSA Complaints:

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problem #5

Jul 232004

(reported on)


  • 30,000 miles
Problems with brake equipment on 2002 Dodge Durango. While applying the brakes the front end of the vehicle shimmied. Upon inspection of the brakes the consumer noticed that the pads were like new but the rotors were corroded so badly that the metal was flaking off and leaving pits on the surface. The consumer believes that materials used were substandard.

- Hopewell Jct, NY, USA

problem #4

Apr 202004

Durango 4WD 8-cyl

  • Automatic transmission
  • 22,458 miles
On April 20 my wife took our 2002 Dodge Durango to the dealersip to have a pa inspection performed. The inspection in 2003 was routine and showed no signs of abnormal wear. Since the last inspection my drove the Durango 10,010 miles. The vehicle is garaged each night at our home. The inspection mechanic at the dealership failed our Durango due to the left front brake rotor being severly rusted. Even the retaining clips that hold the brake pads in place are rusted off after only 10,010 miles from last year. How can a brake rotor become rusted when it is being driven each day by my wife. Her work is eight miles from our home, one way. I suspect the rotor is made from defective steel. We have all the service records as the dealership services the Durango when needed. Total mileage on the vehicle is 22,458 over 2 years. We are paying to have the work completed but feel the rotors are defective as are the brake pads. I myself inspected the rotor and found the axel to be rusting along with the spindle arm attached to possibly defective ball joints.. common folks such as myself and my wife depend on your Agency to represent us. Had we know of the poor quality of the Durango we never would have spent our money on it. I have contacted Dodge customer service and they have been of no help. I have instructed the mechanic at the dealership to give me back all the parts being replaced so I will have them for evidence. I also have the supporting paperwork. Unsafe vehicles should not be allowed on the highways where people can get killed. At 60 miles per hour if your rotor breaks or the ball joint pops out someone will be dead. Thank you in advance for your help.

- Franklin, PA, USA

problem #3

Feb 282002

Durango 4WD 8-cyl

  • Automatic transmission
  • 34,000 miles
I own a 2002 Dodge Durango with 35,000 miles that has always been properly maintained. I have already had the dealer replace 2 worn ball joints last week, I've had the brake pads replaced twice, and one rotor on one side (in front) turned, and I am still hearing strange noises. I would like an investigation done on my vehicle, as I am driving my daughter and myself around everyday, and my factory warranty is about to expire. Its obvious daimler Chrysler is not concerned with saving peoples lives, as I have just witnessed the March third evening edition of cbs news with dan rather. I am rather concerned that the transportation safety administration has let daimler Chrysler get away with not recalling these problems considering the large amount of complaints with these suspension systems. Please help me and contact me. Thank you. Email me at jcookie100@earthlink.net or phone me (858)220-0419. Im not real sure what to do at this point. Thank you. Signed, a concerned parent and driver.

- San Diego, CA, USA

problem #2

Jan 222004

Durango 4WD 8-cyl

  • Automatic transmission
  • miles
The brake rotors need to be turned or replaced at 25000 miles. The vehicle is too heavy/big for the smaller sized rotors. Vehicle does not respond efficiently to brakes. In my case, the master cylinder needed to be replaced by the dealership at 25000 miles. This is a serious safety issue that needs to be addressed with Dodge on the manufacturing of the Durango.

- Springfield, VA, USA

problem #1

Oct 292003

Durango 4WD 8-cyl

  • Automatic transmission
  • 19,254 miles
The brakes pulsated when they were applied. However, there wasn't any problem with braking. The driver took the vehicle to the dealer and the mechanic noticed that both front rotors were warped and needed to be resurfaced after replacing 3 sets of rotors within six months the consumer feels that Dodge auto parts are defective.

- Williston Park, NY, USA