4.9

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,963 miles

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problem #3

Sep 122019

Durango

  • 49,000 miles
I downloaded and successfully installed a recommended software update to my 2017 Dodge Durango this past summer. Since then I have noticed that I have difficulty shutting off the vehicle because something has changed in the timing of the the automatic shut-off and when I turn it off. I have occasionally started to leave the vehicle and found that I had not turned it off, but back on. This is an aggravation all by itself, but the reason for my real complaint was not discovered until I hooked up my trailer. I found that I cannot turn off or disable my park assist. When there is a near object such as a trailer, when I try to back up, the brakes lock on. I discovered this while in the middle of the road on a blind corner trying to back into a driveway. I live in the country so I had to go a mile down the road in order to find a place that I could U-turn. I then had to detach and manually park my trailer. I can tell you that was a little scary not being able to back into the driveway to get out of harms way. Oh, the best part, even though the software problem was caused by Dodge software engineers, I have to pay to get it fixed. The soonest appointment is 2 weeks from now. Between now and then I have to take a trip to Chicago and park where I know I will have to park in tight spaces.

- Mountain, WI, USA

problem #2

Apr 022018

Durango

  • 7,000 miles
Wild shield wipers are not effective during heavy rain. Steering wheel makes noise while turning. Breaks are not good quality.

- San Elizario, TX, USA

problem #1

Sep 252017

Durango

  • 6,890 miles
While driving my 2017 Dodge Durango citadel (6980 miles) home from work, I had the adaptive cruise control set. I was in a steady line of traffic and cars lined up behind me. The truck started to steadily decrease in speed, there were no objects in the path of the vehicle and the car in front was at least 6 car lengths ahead. When I tried to accelerate the vehicle nothing happened when I tried to accelerate, I then attempted to brake, my brakes were not active as well. I placed my hazard lights on and attempted to turn the steering wheel slightly to move my vehicle from the road. However, at this time my steering had tightened and I could not move my vehicle. I ended up coasting to the right side of the road until my vehicle came to a stop. Nothing was working on my truck. I could not open my door or let my windows down. It was like I was trapped inside. Finally, I was able to get my windows down after 3 or more minutes. When the towing service picked my vehicle up, the back windows would not roll up and my lift gate opened by itself. We got the lift gate back down manually. However, the vehicle would not start. If you placed your foot on the brake, pushed the start button it just made a clicking noise. The vehicle is currently at the dealership and will be looked at tomorrow, 9/26/17. This could have been a horrible, fatal accident. Some type of investigation needs to take place into this matter. My son and I travel many miles a week and this would have definitely been fatal if we were on the interstate on an inside lane.

- Aiken, SC, USA