10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 69,215 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Dodge Grand Caravan. The contact stated that the rotors failed, while driving approximately 55 mph. The rear and front end of the vehicle emitted a loud rattling noise when the brake was depressed. The vehicle was taken to the dealer for inspection. The failure was located within the rotors which were warped and caused the brake pads to wear prematurely. The dealer replaced the rotors and brake pads. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000 and the current mileage was 36,000.
- Gouverneur , NY, USA
We owned a 2008 Dodge Grand Caravan and at 59,000 miles, it not only need new brake pads (which would be normal), but to our surprise it needed new rotors as the original ones were so warped they could not be used for the new brake pads. We were informed that the manufacturer had added an extended warranty for the rotors and would be covered under their extended warranty. After having other issues with the van, the life long dealer we work with talked us into trading for a 2011 Dodge Caravan, assuring that the brake and rotor issue had been resolved. It has been one year and the new van needed new brakes and rotors at only 19,900. I was informed that Dodge/Chrysler added an extended warranty (once again), but this time I got to pay a deductible of $50 (0-24,000 miles). If it happens again before 36,000 miles my deductible goes up. What, I get to pay for their poor parts purchasing? I have informed the dealer that this will be the last Dodge/Chrysler product I will own. They have tried to take care of us, but with no assistance from the manufacturer. Too bad that they do not want to provide a quality product for customers as this van is a great family vehicle, but would hesitate to put my grandchildren in it.
- Marshalltown, IA, USA
- Dresden, Ontario Canada, MI, USA