While I was driving, I was hit in the back of the head causing me to get dizzy. I thought someone was in my van and punched me. I slammed on my brakes and jumped out. No one was in there. It was my headrest that deployed. I didn-??t know that a headrest deploying was a thing. I noticed a small plastic piece on my seat. After looking at the headrest, it-??s visibly broke. I have a migraine headache, left side neck pain, and have to drive with my seat back further as to not have my head tilted forward when driving. Had I been going faster this could have no doubt caused an accident.

- Baltimore, MD, USA

The front seat passenger headrest broke open (the back of the headrest separated from the front which should only happen in a rear end collision) without cause. It appears to be a known problem with this seat headrest as noted on other Dodge vehicles which have recalls. If somebody was sitting in the sit when this happened, it would have resulted in a head and neck injury. The 2018 Dodge Caravan should also be on the list of having AHR (Active Headrest Restraint) system that is malfunctioning. This happened on September 5, 2022.

- Valrico, FL, USA

The headrest on the passenger seat popped out while the car was in the garage. I-€™m reading that this is a known issue that can cause great harm had someone been sitting in the car at the time.

- Chicago, IL, USA

We were in an accident with our 2018 Dodge Grand Caravan where a person rear ended us going at least 75 mph while I was going a maximum of 20 mph. We were in a city maintained road, silverbell rd at the intersection of cortaro rd. My sister in law was in the very back 3rd row passenger side chair when it dislodged from the metal hooks on impact. The seat flung around with her in it and the head rest hit so hard against the back window/door that it is now permanently bend forward. We cannot get the seat to stay up anymore or close down into the ground. The car is now totalled. In the impact, she sustained 2 big bumps on the top of her head & left side behind her ear. She also has severe whip lash and hit the right side of her face, causing a red mark & bruising on the cheek bone right under the eye. There was a police report taken with marana police department.

- Red Rock, AZ, USA

2018 Dodge Caravan. Consumer writes in regards to defective passenger seat which resulted in injury to passenger. The consumer stated the while attempting to adjust the seat to an upright position it slammed forward against the back of the head. This caused and injury to the head and jaw. The consumer did not seek medical attention.

- Lakewood Ranch, FL, USA