We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.

- Madison, AL, USA

Stow and go seat behind the passenger will not latch properly so therefore I can-??t use it and is secured in the stow and go compartment

- Duncansville, PA, USA

The active head restraint on the passenger seat deployed all of a sudden. There has been no collision or anything. It just deployed on its own. Not sure what triggered it. I just purchased this vehicle from a car dealership about 2 months ago.

- Hialeah, FL, USA

I have a 2019 Dodge Grand Caravan I was parked in my driveway and my headrest deployed and hit me in the back of the head, I called my Dodge dealer and was informed its not cover under warranty. The vehicle never been in a accident, I dont understand how these headrests are still being allowed to be installed. Looking at it you can tell the plastic that holds the pin failed.

- Kissimmee, FL, USA

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the second-row seat fractured without warning while his son was seated in the seat. No injuries were sustained. The vehicle was taken to orr auto mall (3115 E. main St, russellville, ar 72802, (479) 967-5575) where the second-row seat was inspected and it was determined that the seat frame seal needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 38,300.

- Russellville, AR, USA

I stepped out of the rental vehicle, 2019 Dodge Caravan, and lifted the lever of the right captain seat to let my child in the third row out. The chair snapped forward with tremendous amount of force. While I was pulling the lever with my left hand my right hand was placed on the seat back. The force pulled my hand in and up and pinched my finger in the hinge of the then folded head rest. My right pinkie was sliced and almost severed off. It required 4 stitches and could have a possible fracture. The vehicle was stationary at the time.

- Katy, TX, USA

Driver side heat does not work/told that lower bottom seat warmer grid needs to be replaced $235 for parts, labor $225

- Antioch, IL, USA

The contact owns a 2019 Dodge Grand Caravan. The contact stated that the vehicle was taken to be serviced under NHTSA campaign number: 19V759000 (seats) but the dealer (315 goodman rd E, southaven, ms 38671) was unable to complete the recall remedy. The manufacturer was notified of the issue. The contact has not experienced a failure. V

- Hernando, MS, USA

We rented this Caravan while on vacation in destin. On our way to return it, this past Monday, I was sitting on the driver side second row seat. I wanted to recline my seat a bit, so I reached my left hand down to pull the lever at the bottom door side of the seat. Instead of that being where a recliing lever would normally be, it was the lever for flipping the entire seat up and snapping down the headrest. It forced me into a forward folded position with great force, then the headrest snapped down on my neck. I was diagnosed with extreme whiplash and torn muscles. Im having migraines due to the injury and pain in my head, neck, shoulders and back. My concern is that if a child would have done the same thing it may have seriously injured them or even killed them. This is a very bad design and needs to be reconfigured.

- Imperial, MO, USA

The car was parked in the driveway. I was sitting on the driver side middle seat, not sitting back, as the seat was reclined too far for me to sit with my back against the back of the seat. When I was trying to bring the seat back forward from the leaned back position, the head rest came down and slammed into my neck it's as if the mechanism thought the seat were going to be stowed into the floor. I have been suffering from a massive headache since this happened. I will be going to my doctor when I return home, to see if there is any serious injury. There was nothing conclusive in the diagnosis. This needs to be addressed, as it could cause severe injury.

- Mascoutah, IL, USA

The contact rented a 2019 Dodge Grand Caravan. The contact was seated in the rear of the vehicle behind the driver's seat. While attempting to adjust the seat, the headrest struck the back of the contact's neck. The contact stated that she was experiencing headaches due to the injury. Medical attention was not received. The contact informed avis car rental san francisco international airport (780 N mcdonnell rd, san francisco, ca 94128, (650) 877-6780) of the failure. The manufacturer was not notified of the failure. The cause of the failure was not determined. The VIN was unknown. The failure mileage was 11.

- Miami, FL, USA