definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
29,351 miles

About These NHTSA Complaints:

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problem #9

Jan 112017

Journey 6-cyl

  • miles
2009 Dodge Journey. Consumer writes in regards to transmission failure. The consumer stated the transmission failed. The doors would not lock and the tires blew out, as there was no tread on them.

- Kent, WA, USA

problem #8

Jan 012015


  • 35,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that when the fob was placed in the ignition, the engine did not start. The vehicle was previously repared per NHTSA campaign number: 14V373000 (air bags, electrical system); however, the failure recurred multiple times. The contact was also experiencing electrical failures throughout the vehicle. Also, both side view mirrors were not working, in addition to all of the door locks, master control unit, and child safety locks. The vehicle was unable to detect that the driver's side door was open. Also, the passenger side windows were nonfunctional. The vehicle was taken to the dealer where multiple repairs were made on several occasions. The mechanic replaced numerous modules, fuses, and relays; however, the failures recurred. The manufacturer was not notified of the additional failures and there was no further repairs or diagnostic tests. The failure mileage was 35,000.

- Toledo, OH, USA

problem #7

Feb 052014


  • 88,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the key was difficult to turn over and start the vehicle on numerous occasions. The contact heard a loud clicking noise. The contact had to make several attempts to get the vehicle to start. The vehicle was taken to an independent mechanic who diagnosed that there was an internal electrical failure. The contact referred the contact to an authorized dealer. The contact indicated that the front driver and front passenger side windows were not able to wind up and down due to the electronic control failure on the driver side door. The contact also was not able to use the key fob and manually press the lock and unlock function. The contact had to use the key to lock and unlock the doors as the failure progressed. The vehicle was included in NHTSA campaign number: (electrical system). The contact was to call an authorized dealer to schedule the recall repairs. The manufacturer was not notified of the failures. The VIN was invalid. The approximate failure mileage was 88,000.

- Fishers, IN, USA

problem #6

Aug 182014


  • 97,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the driver side door controls failed to unlock all of the doors. As a result, the contact had to manually unlock the doors. The vehicle was taken to an independent mechanic for diagnostic testing and the harness was adjusted. The contact referenced NHTSA campaign number: 10V658000 (electrical system), but the VIN was excluded from the recall. The manufacturer was not notified. The approximate failure mileage was 97,000.

- Cleveland, OH, USA

problem #5

Sep 042013


  • miles
I ordered a new fob for my 2009 Dodge Journey since I only had one and it fell and broke. It cost me $257.46, which included programming. When I went to pick it up on Sept 4, 2013, it would start the car but not lock or unlock the doors. I took it back the next morning. I received a call later & was told the key could not be programmed again. The dealership was on hold with Chrysler for over an hour & was finally told there was an issue they were aware of with the win module. Apparently it has been happening quite frequently. So much so that there was a backorder of over a month for the module! some calls were made & a module was finally sent & received on Sept. 9, 2013. It was installed on Sept. 10, 2013 but when I went to pick it up the fob would lock and unlock the doors, the panic button would get the lights flashing but no honking and the remote start would not work! the car did start when the fob was inputted. It cost me another $299.71 to order & install the module. In the meantime I had to borrow cars from relatives as the dealership did not provide a loaner car. I researched the win module issue on the internet and found that it is indeed an issue happening to others! I believe this should be a recall and that Chrysler should reimburse me the cost of the module and installation of it plus the cost of the fob simply for the aggravation and stress of having to borrow vehicles from others while this issue was being corrected. It was a simple case of programming a new fob that turned into a nightmare of almost a week. It could have been longer but thanks to god it wasn't!!

- Nm, NM, USA

problem #4

Sep 282010

Journey 4-cyl

  • 43,201 miles
Purchase a Dodge Journey 2009. I inform the dealer that the windows were not coming down as they should. Didn't get fixed. The keyless remote was suppose to be with the car it wasn't, they installed a after market keyless remote, don't work correct. The brakes were squeaking and could hear air within the car when applying brakes. I was told that there's nothing wrong and it was normal. It has been 4 to 5 months later now its not starting. Contact chrsyler llc, told me I had to have it towed to a dealer, get diagnose, get it fixed and I have to pay for it all and they will reimburse half for the part, labor is all on me. The vehicle has done this no start problem 3 times in 2 and half days. Also notice that the steering column gets hot for some unforeseen reason. Inform the dealer I purchase my Journey from, I was told that is normal. Still have the Journey can't trade in back because I have no money, so I am stuck with it. Having it towed to dealer to get problem looked at and all expense is on me. What do I do. I think chrsyler will not repay me. I have to borrow money to get this done because this is my only transportation. I am scared that I might have a electrical fire while driving and will not notice it until it too late. What do I do. Please help in richmond va.

- Henrico Or Richmond, VA, USA

problem #3

Jan 152009


  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle experienced trouble starting. The vehicle was taken to an authorized dealership where it was repaired. A few months later, the vehicle still had the same problem. Also, the contact stated that the driver side door would not lock unless it was locked manually inside the vehicle. The vehicle had not been inspected at the time of the complaint. The failure mileage was unknown. The current mileage was approximately 88,000.

- Belleville, IL, USA

problem #2

Jul 092008


  • 856 miles
Car leaks, right rear door lock will not always lock, alarm will not cut off, car makes a funny noise when turning, car quit and finally got it started, pulls to left, doors will lock and will take approx. 2 minutes for it to unlock, misses when pulling.

- York, SC, USA

problem #1

Nov 252008


  • 100 miles
I have a brand new 2009 Dodge Journey. The steering makes noise, interior lights don't work, hazard lights don't work, locks malfunction, alarm malfunctions and won't turn off...I brought it in to have the steering issue looked at and was told they need to keep it for at least a day to fix it. They refuse, however to give me a rental until they find a diagnosis, which they now tell me will take at least 2 days. So, I'm driving around with a car that has one thing after another breaking on it because I can't afford to go 2 days without a car. I have to work. They don't stand by their product and it's going to cause problems for many consumers.

- Burbank, CA, USA