really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
11,521 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Dodge Journey:

Unsubscribe any time. We don't sell/share your email.

problem #5

Mar 132013


  • 34,903 miles
The contact owns a 2009 Dodge Journey. The contact stated that the rotors, calipers, transfer case, and front passenger seat sensor caught fire, the vehicle also experienced a loss of power. The vehicle was taken to an independent mechanic where the technician diagnosed that the brake rotors and the brake caliper were defective and needed to be replaced. The vehicle was repaired. The contact also had the vehicle repaired at the dealer for the transfer case malfunction. Upon inspection for the seat sensor failure, the contact noticed that a rubber boot was not installed, which resulted in the insulation igniting. The contact extinguished the flames and placed electrical tape at the end of the wire. The vehicle was able to be restarted after numerous attempts. The tire sensor also malfunctioned, which resulted in the tire constantly going flat. The contact received notification of NHTSA campaign number: 14373000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures. The failure mileage was 34,903.

- Salem, SC, USA

problem #4

Nov 112008

Journey 4-cyl

  • 6,000 miles
04/10/11 NHTSA headquarters 1200 New Jersey avenue, SE West building Washington, DC 20590 to whom it may concern. I am writing you in reference of the purchased of my brand new vehicle, a 2009-Dodge Journey SE on June 08, 2008. This car beginning to have problems after it 6,000 miles having a numerous repairs since them. I submitted the car to the lemon law before the warranty time expired. Chrysler group denied it arguing that my car is running under the company expectation. Currently the car still has suspension problem and noises(such as brake noises, turn wheel noises and other). The car bouncing after 50 mp miles and every time that bumps on the street or on the highway the vehicle makes strongly bounces. The company states the bouncing and the noises are part of the cars manufactured. In addition to all the reported repairs, the seats get easily stain with any type of liquid and the black color of the interior is fading, I mean the black is becoming gray. I will submit any document that could support my claim if is required.

- Broward, FL, USA

problem #3

Jun 302009

Journey 6-cyl

  • 14,000 miles
I purchased a 2009 Dodge Journey in August of 2008. I have had repeated problems with rotor and brake wear. The rotors have been replaced twice and all 4 brakes have been replaced twice with the front being replaced 3 times. The first of which occurred just past 12,000 miles. This is when brake and rotor wear warranty ends. I have also had significant problems with the wiring sensor module, resulting in stability control and anti-lock brake light to come one. I also have power ports in the vehicle that do not work as well as a lift gate that does not lock. I currently have 48,000 miles on the vehicle and now have issues with leaking. I am unsure how water is entering the vehicle, possibly thru the air conditioning drainage system. The entire drivers side floor boards are wet as well as the built in cooler behind the drivers seat being completely filled with water within several days of emptying. This occurs when it is not raining or wet outside. I now have mold issues in the vehicle. Myself and my children have significant allergies and asthma. This vehicle is unsafe to drive. The electrical problems resulting in air bag failure are defiantly scary.

- Dawsonville, GA, USA

problem #2

Jan 132010


  • 2,000 miles
At 2000 miles on my 2009 Dodge Journey I started having problems with my front passenger window sticking, and brakes squeaking. Also car not shifting when taking off and when you slow down and try to speed back up. I took it in. They told me maybe sap in window and brakes fine. Three days later window acting up again. Took it in. Same reason. Cleaned and greased. This is the eight time I've taken it in. They have replaced motors, switches, tracks, seals and now wont roll up or down. The brakes have been an issue since the start. At 21000 miles the dealer tells me I need new pad and rotors. Take it to brake shop and they tell me all I need is pad. Brakes working fine right now but still squeak every now and then. They have replaced electrical harnesses that may catch on fire. The squeaking noise now has turned into other parts that are having to be replaced. My computer chip has been reset 4 times and cheap plastic mirrors on visors and sunglass holder and light on inside roof. The springs on my back doors have popped out leaving the door stuck open. Went to eat with 23000 miles on the car and after leaving the car would not start. Called dealer and they called a tow truck and wanted me to pay for that also. My car has been in two different dealerships on 10-15 different occasions for repairs. They still have not got these issues fixed. What can I do?

- Temple, TX, USA

problem #1

Jun 152009


  • 700 miles
Metal rails for the 2nd row seats are sharp on the ends. My child has bumped her foot on this numerous times and has cut open her toe on this rail.

- Fort Mitchell, AL, USA