really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,669 miles

About These NHTSA Complaints:

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problem #8

Aug 012017


  • miles
Sometimes doors can not be unlocked with the remote neither with the lock-unlock button. The problem is more often with the passengers and rear (5th) door. The driver's door does not fail. Passengers can not open the doors to enter or leave the vehicle. This could be dangerous in case of an emergency.

- Mcallen, TX, USA

problem #7

Apr 142015


  • miles
I am not able to open any doors except the driver door. The trunk will not open and Dodge did not build a manual key entry for this model. Also I have a starting problem the car stalls and won't start unless I put it in neutral or jiggle the gear up into drive and back into park. The car turns very slowly when making left hand turns and the engine revs up sometimes when it's trying to pick speed back up after a turn. The dealer told us it was the battery and we had them install a new one but the issue is still there. I've read several complaints about the same issue. Customers getting their batter, starters all the recalls updated because they were told those were the issues but was not as their issue still existed as do mine. I don't want to spend a fortune at the dealer until they find what the problem is. The manufacturer should know what the problem is from all the complaints being the same. I emailed them for suggestions of what they think it may be and they just said take it to the dealership.

- Rochester, NY, USA

problem #6

Jan 242015


  • 103,028 miles
The contact owns a 2009 Dodge Journey. The contact stated that while the rear hatch door was open, she went to retrieve something from the vehicle and the hatch dropped down independently onto the contacts head. As a result, the contact sustained injuries to the neck which required medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 103,028.

- Jones, OK, USA

problem #5

Jul 172012


  • 60,000 miles
While in the drive through car turned off and I couldn't stop and scraped the driverside fender on a yellow barrier pole. I thought it was a fluke (a wtf moment) so I never worried about it again. It still cuts off every now and again but I am usually parked or moving slowly. I did get pulled over one time when the car cut off and to stop I had to put it in park so I wouldn't run a stopsighn onto hwy 99. (he let me go) went for the recall on the ignition sat for over an hour only to be told they dont have the replacement part or know when they will have it. On many occasions I am unable to get the car to start. When this happens I have to place the car in neutral and try again. The car will start once placed in neutral. Whenever there is a thunderstorm the driverside rear door will fill up with water from the outside. If I slam the door hard the water will flow out of the bottom. Front brakes grind and squeek no matter if the pads are new or have been on for a while. (I tried new rotors to) wiring recall was fixed only to do the samething as before months later.

- Missouri City, TX, USA

problem #4

Mar 102009


  • 10,900 miles
The contact owns a 2009 Dodge Journey. The contact stated that while driving 45 mph, the brakes were applied but the vehicle would not respond. The contact merged onto the shoulder in order to stop the vehicle. The vehicle was towed to the dealer for inspection where they advised that the rotors needed to be replaced. The vehicle was repaired but the failure recurred. The contact also stated that the roof was leaking abnormally. The vehicle was taken to the dealer for inspection where the contact was advised that the seams in the roof needed replacing. The dealer made the necessary repairs to the roof however, the failure recurred. In addition, the contact mentioned that the vehicle failed to start after being parked for a short period of time. The dealer was notified and advised that she should shake the gear shifter and then try to start the vehicle. The contact followed the dealer's instructions and the vehicle started. The cause of the starting failure was unknown. The manufacturer was notified but did not offer any assistance. The failure mileage was 10,900.

- Hope, IN, USA

problem #3

Apr 032009

Journey 6-cyl

  • 3,424 miles
Purchased date 7/3/2008- 4/3/2009- 3,424mi. Wiper blades had to be replaced. 4/8/2009- 3452mi.- replaced power inverter connectors because of recall. 6/22/2010-8,661mi.- hood arm came off, hood liner torn. Had to be replaced. 6/10/2011-13,082mi. Replaced both front door wiring harness because of recall. 5/18/2011-12,636mi.- small oil leak noticed by tech., was not oil leak so did not pursue further. 12/30/2011-15,258mi.- went in for oil change and tech. Noticed water leakage under car, said I had left ice in cooler compartment in back of drivers seat and it had melted and overflowed into carpet. I dried it up and on 1/16/2012 -15,382mi.- after alot of rain returned car to dealer, carpet and foam under drivers seat was water soaked again. Front and rear door gaskets on drivers side was replaced. Carpet was not dried so I had to return it on 1/24/12 to be dried. On 2/10/2012-15, 532mi.- water leaking inside again from rain. Tech foundbody seam imcomplete and pinch weld drain blocked. Repaired and water tested, said no further leaks detected. Carpet was not fully dried so I air dried. On 3/16/2011 -15,835mi.- returned car after raining. Water in car again. Now it is 3/26/2012 and nothing has been done except water testing. Working with Dodge Corp. And dealer has been very frustrating. Meanwhile I am without a vehicle and still payin for it. If there ever was a car called a lemon Dodge Journey 2009 is king of the lemons.

- Lake Charles, LA, USA

problem #2

Nov 152009

Journey 6-cyl

  • Automatic transmission
  • 20,000 miles
The contact owns a 2009 Dodge Journey. While driving approximately 25 mph and approaching a stop sign, the contact depressed the brake pedal to the floorboard and the vehicle hesitated to stop. The contact drove the vehicle slowly to the dealer for diagnostics where the technician advised that the front and rear brakes were worn and would have to be replaced, as well as the rotors. The contact also noticed that the rear passenger side door was holding water in the interior and would leak from the bottom of the door when the door was opened. The vehicle was not repaired. The approximate failure mileage was 20,000. Updated 01/24/12 the consumer also stated in December 2009, the vehicle would randomly not start. After letting the vehicle sit for about 15 minutes, it would then start. There were problems with the transmission, exhaust pipes rusting, and doors holding in water. Update 01/27/12

- Lafayette, LA, USA

problem #1

Jul 012009


  • miles
Every time it rains, both rear passenger doors fill with water. When opening and closing the doors, the water inside can be heard. The water slowly leaks from the doors, but it takes 2-3 days for it all to leak out.

- Trenton, MI, USA