really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
60,571 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Feb 162019


  • miles
Airbag sensor light come on in a dashboard. When I start and turn the key the airbag sign come on, the car is park.

- Pooler, GA, USA

problem #8

Jul 102017


  • 66,500 miles
Front passenger "no seat belt" light does not come on when seat occupied. Light will come on when seat is unoccupied. Passenger side front door and now rear door no longer operates electrically. Rear passenger will will not open manually interior or exterior.

- Terrytown, LA, USA

problem #7

Jul 022017


  • 149,000 miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 16V047000 (seat belts, air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to holt Dodge and Jeep dealer to get the recall repaired. Upon taking apart the vehicle, the contact noticed that the parts were not the correct ones. The vehicle was reassembled and the parts were ordered. The next day, while traveling at highway speeds, the brake pedal was depressed but failed to stop the vehicle, which resulted in a front end collision. The air bags did not deploy. A police report was not filed. There were no injuries. The vehicle was towed to the contact's residence. The manufacturer was not made aware of the issue. The failure mileage was approximately 149,000. Parts distribution disconnect. Updated 09/01/17

- Chicago, IL, USA

problem #6

May 132016


  • 167,000 miles
I was driving about 45 mph last night and had to stop abruptly to avoid a deer. I weigh about 220 lbs and the seat belt buckle broke. This allowed the belt to unfasten. Luckily I didn't hit anything and didn't really need the belt because of the slow speed and the fact that no other vehicles were involved. If this would have happened in a more severe crash, I could have suffered significant injuries or death. I wonder how many other people have experienced this. I have the old part in my possession if you want to inspect.

- Andover, KS, USA

problem #5

Dec 152012


  • 80,000 miles
Plastic-metal seat belt buckle its broken, and isn't close when its necessary, always appears like its closed but its not. When I came to Dodge Agency for service, I ask them for replace but they have not the price and service, I' M worry because use mi car without closed buckle in driver's seat belt. Someone told me Journey was build in usa.

- San Luis, AZ, USA

problem #4

May 062013

Journey 6-cyl

  • 71,000 miles
The 2nd row (center row) driver's side seat belt will no longer latch. Nothing is stuck in it--you can push the seat belt into the latch, but it pulls right out. Although a major safety concern (as well as wearing a seat belt being law here), Dodge claims it is not under warranty and will only fix if I pay for it.

- Charlestown, IN, USA

problem #3

Aug 102010


  • 11,000 miles
The contact owns a 2009 Dodge Journey. While driving approximately 25 mph the contact crashed into the rear end of another vehicle. The vehicle was towed to the dealer where the technicians stated the seat belts were designed to lock only when the air bag sensors detected an impact in a certain location of the vehicle or at a certain speed. The contact was taken by ambulance to the hospital. The contact did not mention if a police report was filed. The contact was not properly restrained by the seat belt and suffered injuries to his chest and a broken sternum. The body damage to the vehicle was repaired. The approximate failure mileage was 11,000.

- Estero, FL, USA

problem #2

Jun 172008

Journey 6-cyl

  • 640 miles
I was sitting stopped in rush hour traffic on 06.17.2008 on hwy 270. A truck traveling at approx 60 mph hit the rear of the Journey. The truck remained connected and pushed the Journey forward into 3 additional cars and one pickup truck. Most vehicles suffered heavy damage and me and two others were transported to emergency rooms. The police report indicated 86' of skid marks and the truck driver was ticketed + assigned 100% blame. My injuries included chest compression, briefly blacked-out, heavy bruising from the left shoulder to the left knee, strained neck and nerve damage. Pre-accident I was in the driver's seat and wearing the seat belt/shoulder harness. Post accident my upper body was against the driver door with the steering wheel compressed against my chest. The front and side Journey airbags did not deploy. The lap and shoulder belt did not prevent me from being thrown into the steering wheel and out of the drivers seat. I did not have seat belt burn marks that may be expected from a high speed multiple impact accident of this kind. The Journey traveled approx 60' after impact was subject to 1 hard impact to the rear and 4 hard impacts to the front. The Journey repairs cost $15,000. It has been 2.5 years since the accident and I have cronic pain and loss of motion in the neck.

- Fenton, MO, USA

problem #1

Mar 152008


  • miles
This vehicle has several defects the front end makes a whining noise when turning, the dash is rubbing on the windshield with an awful noise, it pulls to the left while driving, and the engine sounds like a rod is about ready to blow through the hood. My wife and I are embarrassed to drive this thing.

- Ark City, KS, USA