7.9
pretty badTypical Repair Cost:
$361.00
Average Mileage:
19,627 miles
Total Complaints:
31 complaints
Most common solutions:
- replace brakes and rotors (13 reports)
- replace with good quality pads and rotors (9 reports)
- dealer paid after calling dodge (2 reports)
- not sure (2 reports)
- recall brake system (2 reports)
- (1 reports)
This problem may be covered under warranty. Ask your Dodge dealer.
2012Apr 17
Journey 4 cyl
- Automatic transmission
- 40,389 miles
The car is a 2010, it has 65000 km on it, mostly highway, sparing the brakes and it is going to cost me $1000.00 to fix a problem which is known, acknowledged by Chrysler.
Even the tech says yeah they suck
Great for me :(
Eating spam for the next month I guess
2011Jul 15
Journey SXT 3.5L V6
- Automatic transmission
- 12,000 miles
Have 2010 Dodge journey. at 12000 miles I took to the dealership because major shake in front end especially when breaking. They told me rottors were warped so not a warren tee problem. We could not afford for dealer ship to fix so we spent $250.00 to fix it. I now have 40000 miles on the car and am replacing the brakes and rottors for the 4th time cant afford to trade it off, I want chrysler to fix this. I am afraid to take my car on the road very far for fear it will fail.
2011May 01
Journey ES V6
- Automatic transmission
- 12,000 miles
In 2010 my girlfriend purchased a brand new Dodge Journey. Having 3 kids she needed a new vehicle. At 12000 miles or so though she experienced a brake problem. Front then rear and not once but twice each. A thousand miles or so after the problem occurred and was corrected so we thought the rear rotors began to glow from being red hot and was easily seen if you were a neighboring vehicle. A complaint was filed with dealership and the rotors were changed yet another time but this time a rep from Dodge happened to be present. The rep stated due to the pads rubbing on the rotors all the time to much friction causing extreme heat. The rep modified the calipers and the problem no longer exists. Well, as of today have not experienced problem again.
2012Feb 18
Journey 4 cyl
- Automatic transmission
- 13,689 miles
I purchased a dodge journey 2010 last year in january. It had only 60km on it. at about 6000km I had to replace my front rotors because they were warped....uh what?! Dodge said they would do it for me for no cost.... Then i get a letter in the mail saying there was an extended warrenty for these "faulty" breaks/rotors. I went down to the dealership and the guy at the front desk meerly laughed said he knew about it and I should be happy I got it done for free.....WTF?!?! So go ahead about to 11000km, driving down a hill go to hit the breaks and my foot was thumping away on the break pedal, and the steering wheel was shaking, pulll of to the side, I called dodge and they told me to bring it in right away. I go down there and they tell me it was a faulty set that they put on and would do it for no charge to me. Now i'm at 22031km and i need another new set!!! But here is the kicker the last dealership who did my tire rotation f*cked up my front tire and they have to chip, yes chip, off my front lug nut....ARE YOU F*CKING KIDDING ME?! Its day three and the tire is still stuck without my vehicle! The dealership ever so nicely gave me a loner after telling them this was bullshit!! The guy at the service desk told me that by driving up and down hills my rotors will warp that fast...I'm sorry i must have missed the sticker on the car that said don't but this if you live near a hill!!!! I'm sooooo upset with this vehicle, its my first new car and I bought it as my family vehicle and i'm getting married and will be having kids soon too. I'll be trading this in to get something different! for paying almost 30,000$ to get a sh*t vehicle, my parents have owned dodge trucks their whole life and haven't had half as many issues as this has....seems like every other month im in for something!
2011Mar 11
Journey SXT 3.5L
- Automatic transmission
- 11,228 miles
click to see larger images
(2010 JOURNEY) ON 3/11/11 TOOK IN TO DEALERSHIP BCUZ BRAKING WOULD CAUSE A RT PULL & A SERIOUS VIBRATION ON FRONT END & STEERING WHEEL ALSO HAD GOT A RECALL FOR A K37 (ORC MODULE) LIVE 1 1/2 DRIVE AWAY SO I TOLD THEM ABOUT RECALL SERVICE DID RECALL BUT WAS TOLD THE ROTORS WERE CUT DOWN & SAME BRAKE PADS WERE PUT BACK ON,TOLD SERVICE THAT CUTTING DOWN ROTERS WEAKENS METAL & PUTTING SAME PADS DID NOT APPROVE,IVE DOWN BRAKE WORK IN MY LIFETIME USEING SAME PADS WAS NOT GOOD IDEA HE SAID IT WOULD BE OK,I SAID OK BUT DID NOT APPROVE, ALSO SAID NEVER HEARD OF HAVING ROTERS SCARING AT THAT MILEAGE LEFT DISAPPOINTED, WAS BACK AGAIN AT 17,774 ON 8/2 /11 IT WAS TWICE AS BAD HAD TO BE CAREFUL ON NOT BRAKING HARD & QUICKLY OR IT MIGHT TROW U OF ROAD,THIS TIME I INSISTED THAT NEW ROTORS B PUT ON NOT KNOWING THAT THESE JOURNEYS WERE HAVING LOTS OF ISSUES ON BRAKES(NO OUT POCKET ON THESE VISITS) NOW HAVING SOME MORE PROBLEMS AT APPOX. 23,000 MILES SQEAKING & A THUMPING SOUND IN FRONT & BACK BRAKES R SCARED UP CALLED IN AGAIN TOLD THEY CANNOT HELP ME ON BACK BRAKES, SO GUNA HAVE TO GET THAT FIXED ON MY OWN & ALSO HAVE ANOTHER RECALL LETTER(WIRELESS ignition node module detents RECALL 25)ALSO 2ND TIME I HAVE PROBLEMS WITH SUN GLASS COMPARTMENT FLIPPING OPEN EVERY TIME U CLOSE A DOOR OR HIT A BUMP ITS ANNOYING WE JUST LEAVE IT OPEN,DOORS HAVE HAD TO B GREASED BUY THEM SQUEAKING I MEAN CMON THIS JOURNEY IS STILL NEW ,WHO KNOWS WHATS TURNING UP NEXT,GUNA STOP READING FORUMS JUST READ ANOTHER RECALL DODGE AUTOS JOURNEYS INCLUDED ABOUT SOME POWER STERRING FLUID LEAKING POSSIBLY CAUSING FIRE IN ENGINE DONT REALY KNO BCUZ THAT WAS POSTED 10/20//10 HELP PLEASE FOR ADVICE
Update from Jan 30, 2012: just udating vin # forgot to put in went in for a oil change at midas & tire rotation so i could get a visual inspection buy them & i got a picture of rotors & they documented on work order that my rear rotors have to be resurfaced & serviced guna see if dealership will take of it
Update from Feb 22, 2012: (2010 journey) again pulling to rt & slight vibrating (((again vibrates more in turning motion,going down a hill braking or some stop & go driving in otherwords a good trip etc. of them heating up they dont anderstand that))) knew something was going on when made the midas oil change & tire rotation showed up at dealership the following wk.ser. mgr. took test drive w/ me ageed someting going on he said we need to resuface back rotors & install new pads at my expense, got paperwork of warranty of 3 year or 36,000 miles read about it so asked for it,only on ft. brakes there probabably mad at me so had to pay 209.00 for repair on back brakes,improved with short test drive the longer drive more results came hm. on a friday, 5 days later wife calls me says brake light & came on & was pulling to rt.,out of town told her park it & i checked late thurs. evening showed up at delership on mon. they replaced some brake light switch,switched the front tires Lt. to rt. rt. to Lt said that could be causing it said radial tires do that, test drove still same results,ser. gave me weird answers things like uneven rd.,it being front wheel drive ,it pulls to rt. only after u make 2 or 3 solid braking on level rd.something is hanging up or sticking (((no brake light))) left dealership upset, now today 2/22/12 been sending my my wife to work in my pickup which does not hav these problems(((keeping mi. down))) & unsafe vehecle i think,now i hear a grinding sound in front rt. side can see some scaring on rotors starting to show up something is going on,get this journey owners put 5 people & some luggage take a trip & u will get results quick cuz my 1st 2 brake jobs happened after those 2 trips brake system cant handle that,reasearching some legal action cant afford to trade in & take a big loss,& also make a trip cuz dont trust vehecle thats sad
2011Jun 01
Journey
- 9,000 miles
It started off Dodge had a recall , I was not notified. I was driving and had to stop very fast. when I stopped, The whole front end shuttered. This happened at 9,000 miles. Dodge fixed it stating, the rotors and pads were warped. I am now at 35,000 miles, and I need new pads. I took it to the dealership, they want me to pay a $100.00 deductible. I can goto AutoZone buy pads with a limited lifetime warranty for the same amount. But what bothers me is the premature wear on brakepads. So am I going to be replacing pads every year? There is also a class action lawsuit .
2011Aug 07
Journey
- Automatic transmission
- 32,000 miles
I have taken back my car every month since, & the Midas dealer has replaced my brakes each time with lifetime warranty only to have them damaged within a month! Dodge did not pay anything from the $1100. I paid this needs to be a recall, since nothing working, I have tried every name brand heavy duty brakes & they keep wearing down & noise is squeaking & ruining my rotors, My rotors were warped as well! The manufacture installed warped rotors & faulty brake system, don't buy a 2010 Dodge Journey you will regret the monthly visits to the auto repair shop!!! Dodge wake up & fix this now!!!! What's wrong with dodge for not accepting responsibility on a faulty brake system! Brakes squeak loud after 3-4 weeks of new brake installation, I have taken my suv back every month since August 2011. FED up with this Journey!
2011Sep 01
Journey SXT
- Automatic transmission
- 43,000 miles
According to online articles there have been drastic wear in the break pads and rotars. the dealership wants to charge me to replace them when iv'e only had the car for 8 months. I even have a warranty. the dealership needs to do something because no money is coming out of my pocket. On top of that the car is 2010 and its 2011.
2011Aug 06
Journey
- Automatic transmission
- 32,000 miles
I brought my Journey in for it's regular oil change and mentioned to them that there was a "shake" in the steering...yeah, they changed the oil and informed me the brakes needed to be repaired. So, I replied "that's covered under the warranty, right?". "No ma'am, if it's not a manufacturers defect it's not covered under the warranty" ???? Whaaat??? What the hell is the warranty for??? ANYWAY, I had the front brakes done to the tune of about $190.00 and told them to not bother with the rear ones. I'm now in the process of getting rid of that piece of junk, crap, Dodge scrap and will NEVER EVER buy a Dodge/Chrysler product again!!! Oh, I'm in outside sales...yeah, I talk to literally hundreds of people a week and I've told EVERYONE about this...bah, ha, ha, ha, ha!!! Take that you cheap, cheating, bunch of swindling sob's.
2011Sep 22
Journey SXT V6
- Automatic transmission
- 18,641 miles
At aprox. 22,000k I was given a brake wear analysis which showed 85% remaining for 3 wheels and 70% remaining for the fourth. Shortly after the brakes began grinding and shaking when applied at highway speeds, and eventually the steering wheel would pull out of my grip if I had to brake suddenly. This became a tremendous safety hazard. I took the car to the dealership at 30,000k and was told my pads and rotors on both front and back brakes would need replacing and were down to 30% remaining. This is in the space of about 7 weeks! A Chrysler initiated extended warranty covered the front but I was required to pay for replacement of the rear pads and rotors. When my sales agent inquired of the Dealership Management I overheard him comment he'd heard nothing about brake problems on the Journey (despite the "extended" warranty) and that even though it seemed early to need new brakes it was PROBABLY THE DRIVER! In addition, I also experienced the vibration/shuddering of the vehicle at around 60-70kph and 100-110kph and have been repeatedly told that the service department can't find a problem or recreate it. I find the whole thing even more astonishing to read that there are in fact many identical complaints from other Journey owners. Shame on you Chrysler! and hurray for the power of social media.
2011Dec 15
Journey R/T 3.5L V6
- Automatic transmission
- 22,121 miles
All in all I would say that this is a decent vehicle. Certainly there are better ones out there but for the money it is ok. HOwever, I have an issue with the brakes currently that has left me scratching my head. the rear pads are totally gone (metal to metal) as are the rotors. Fronts still have 40% wear left on them according to the dealer. Mechanic says that there is an issue with back sliders rusting so badly that the pads do not retract from the rotor which ends up in the premature wear. If there is an "issue" then you would think that it ceases being normal wear and tear and then becomes a warranty issue. Such is not the case and I am out 400 bucks. Not the biggest issue in the world but brakes that wear out that quickly don't exactly inspire confidence in the vehicle as a whole.
2011Sep 02
Journey SXT V6
- Automatic transmission
- 27,771 miles
There is no reason this problem should be happening this early in the ownership. Have only had the car for about a year and a half. With all the complaints that are posted Dodge needs to have a recall on these. I have my 16 year old daughter driving this car and as she is taking her drivers training test the wheel starts shaking as she is applying the breaks. Something needs to be done.
2011Apr 11
Journey RT 3.5L
- Automatic transmission
- 6,835 miles
have this 2010 journey for less than a year and all ready have had front rotors replaced twice car has less than 11000 kms. the first time and now has just over 20,000 on it now also back rotors need to be replaced as well chances are will have to do it again before it hits 30000 kms. WHAT A JOKE so far it has been inconvenient warranty is covering it but this is nuts i have told everyone i know to not buy dodge and plan on making a lot of noise with the press until something gets done .DODGE KNOWS THEY DID WRONG ... FIX THE PROBLEM
2011Jul 27
Journey
- Automatic transmission
- 19,000 miles
Bought a BRAND NEW 2010 Journey in 2009. Only has 19,000 miles and just had to have the brakes and rotors replaced. Thinking buying a new car I wouldn't have this problem or any problems for a LONG TIME. first time buying a brand new car, and then having to pay $50. was told by the dealership dodge sent out a letter in regards to this, but I never got anything in the mail. wanting to get rid of this car ASAP now before any other problems arise!!!!!!!!!!
2011Jul 01
Journey SLT
- Automatic transmission
- 21,750 miles
at under 12K miles I noticed the front end shaking when putting the brakes on going down hill on the highway. Was in Nevada on vacation. Came home, flat ground driving and didn't get the shimmy much around town. Went on another trip and noticed the shimmy and called Chrysler. They said bring it in to dealer. Read some blogs about the crappy brakes on these cars and the dealership said the rotors were warped. Not by my driving I said. They told me to call Chrysler as they might "help" me with the repair. Called Chrysler and they didn't seem surprised by my complaint of bad brakes. They told me to bring it to the dealer for an inspection, but no work until Chrysler was contacted. Wife brings it in and the service dept left her sitting for 2 hours. When wife asked what was taking so long with the inspection the service tech said they were almost done fixing the problem and had surfaced the rotor. Wife calls me, I call the dealership and pitch a major bitch as they were told don't fix, just inspect. Apparently they called Chrysler without telling us. I was pissed they didn't replace and just ground it down thinner when everyone says thats part of the problem.
Go on another vacation and notice at 19k miles the shimmy is back. Then we get a letter from Chrysler telling us that they have extended the warranty on the brakes to 36k miles and if repair is needed under 24K there is a $50 deductible and if over a $100 deductible for repairs.
Just got back from the dealership that supposedly replaced the pads and rotors with a different part number. Meanwhile my transmission is lurching when coming to a stop. Once a full stop is reached 2 distinct lurches can be felt in the car. Dealer agrees and says it needs repaired. Not sure what is causing that. Not sure what the different part numbers mean on the brake repair either.
2011Jul 28
Journey SE 4 cyl
- Automatic transmission
- 18,000 miles
Listen , the car looks nice and runs well brakes just began to be trouble a week ago got worst daily, not even a year old. I saw online a long list of issues reported with the brakes I called shop/dealer explained said I am aware of the issue they replace both front & rear brakes/rotors claim they have addressed the poor quality brakes..I saw a guy at the dealer stating he has same issue been back 5 times & I should be aware and careful.....sad.
2011Feb 15
Journey EXT V6
- Automatic transmission
- 24,757 miles
I purchased the car Feb 8, 2011 and had to take it back 7 days later. The dealership is over 50 miles from my home so it was a total inconvenience. Missed a day of work and had to argue to have them fix it.
2011May 13
Journey SXT
- Automatic transmission
- 37,143 miles
The discs and pads are too small for the weight of this vehicle. I had new pads fitted and discs skimmed. The vehicle is unsafe same problem persists and yet Chrysler do not think there is any problem. Will address with Chrysler again. Very disappointed in the lack of client safety.
2010Nov 10
Journey SXT 3.2L V6
- Automatic transmission
- 9,010 miles
dodge sux ass dodge sux ass dodge sux ass. my brakes only lasted 14500km and also the car has been in the shop 8 times for other problems.
2011May 01
Journey
- Automatic transmission
- 20,000 miles
We purchased the vehicle in December 2010. It only had about 16,000 miles at the time. We got rid of our last vehicle because of problems that we were experiencing. We purchased a newer vehicle thinking that we'd get away from headaches. I shouldn't have to be running to the shop already when the vehicle on has about 20,000 miles on it. Ridiculous!
2011Sep 01
Journey
- Automatic transmission
- 15,600 miles
first it's a major safety problem, second its still a safety problem and I think chrysler should step up and fix this problem before someone is injured. So what do the rest of you journey owners think? p.s. the brakes really do SUCK
2011Aug 29
Journey SXT
- Automatic transmission
- 15,000 miles
my car is shaking and I read on line that so many problems are happening with this. There are 2 class action lawsuits on this issue. Dealer wants me to pay even though there are tons of reports of the same thing.
Update from Sep 2, 2011: ok, so I called Dodge and they said that Yes, the front brakes are not covered until 36,000 miles because they have had so many complaints but the back ones they haven't had complaints about. I find that hard to believe. So she took a report by me about the back breaks and will have a rep call me to discuss further. If they knew about the front breaks, why did they not do that recall? The guy at my dealership claims he knows nothing of any other this, yeah right!! Anyway, the dealer said I didn't have to pay after I told him what was up. I am just hoping for no more problems.
Update from Sep 6, 2011: well my brakes were supposedly fixed, the rotors were put on a machine and grinded. I went out of town for the holiday and as I was coming over the mountain, my car brakes started grinding again and the car was shaking worse than it ever did. I am so frustrated to have a new car and have these problems. I put in another call to Dodge. I just can't believe that this is happening, we have no hills around here and the dealer said he would have a hard time replicating the problem. There is a problem though, a big one!!!
2011Jun 04
Journey SXT V6
- Automatic transmission
- 28,728 miles
I have had my 2010 Dodge Journey for under two years, which I purchased brand new. I had to have the front brakes and rotors replaced after 12,551 miles. Now I am having the same problem and am told that once again I need to have my brakes replaced again and have to pay a $100 dollar deductible, which is ridiculous. There is no reason why my brakes and rotors are needing to be replaced this soon and that I should have to pay for them. I have spoken to the service department and have called customer service, with no help from them regarding this $100 deductible that I have to pay because of their faulty brakes and rotors they are continuing to put on my car. This is a manufacturer problem not a customer problem and they are putting the blame on me. I was also told from the service department that there is some part they are adding to the brakes that make them last longer. In saying that, that tells me that they are have in fact used faulty brakes. I am very upset with this reoccurring problem and how Dodge is handling this matter. My families safety is at stake and apparently Dodge does not care because it seems they replace faulty brakes with more faulty breaks.
2010Jul 23
Journey SXT V6
- Automatic transmission
- 12,551 miles
I brought my 2010 Dodge Journey, brand new in November 23, 2009. On March 10, 2010, I took my car in because I felt my car shaking when I would brake. The Dodge dealership checked it out and stated on my invoice that they found no problem at this time. I went back again with the same complaint and they had to have the brakes replaced at 12,551 miles band they did replace the brakes free of charge, which they should have.
2011May 01
Journey SXT
- Automatic transmission
- 10,000 miles
I have only had my vehicle for 5 months and still since day one have not been able to get dodge to replace a tire with a slow leak. I have been getting the run around and have been told to contact tire company on my own for replacement.
I was in the dealership about 3 weeks ago assuming that the vibration in the wheel was due to the tire when I was notified that it was the brakes that and that they would replace them due to a known issue. I left it for the day and when I picked it up they basically told me that they didnt have time to replace the brakes but they did machine the rotors. I have never seen a new car need to have the rotors worked on befor 10k mi. Not 2 weeks later and the vibration is slowly coming back. I contact chrysler for assistance because the dealership was taking the easy road and just completing a job as fast as they can with the band aid method. I was notified today that they are not required to do any more than they have already.
I bought this as my first brand new car and I am very disapointed that I have 66 more payments at $500/mo. for a vehicle that I dont feel safe to drive in. I will never purchase from dodge again. I am told that all the dealerships are franchise and that they do not have to do any more than what they want.
I have had more help and concern from a buy here pay here lot taking much less money from me !
2011Apr 20
Journey
- Automatic transmission
- 12,300 miles
We purchased our 2010 journey new, at 5k miles we replaced the brakes and rotars, fairly bothered by this. Now in May at 13k exactly we had to replace the brakes and rotars again. The dealership, Avondale Dodge has the most horrible customer service in the world. The service guy David said it was the way I drive. Really class action law suit. I will never buy a Dodge again, and I hope no-one else does either. I could have thrown my money in the toliet and been happier. Dodge Corp. office not doing much in the way of helping either.
2011May 10
Journey
- Automatic transmission
- 22,369 miles
im doing this on behalf of my uncle he has bought several gms in the past and always had brake proplems on purswaded him to buy a dodge because i had very good luck with the 4 doges i had . and at 36000 kms his rear brakes . seize up leaving him with nothing more tan burnt junk for brakes destroyed his rotors now looking at me to say great you got me to buy more junk not happy at all with the dodge jounery
2011Mar 19
Journey V6
- Automatic transmission
- 14,000 miles
I drove two other brand new vehicles and NEVER had a problems with brakes or rotors until well into the 60,000 mile area... and my mechanic told me during my first inspection - your rotors are shot. Take it back to the dealership. Of course because it was over 1 year old (when I got it back there) I had to pay $50 deductible and leave the car for the day. Now three weeks later, I was told the back rotors have the same issues - but this time it's not under warranty - at 15,000 miles. I have a call into Chrysler about this one... not a happy journey owner here...
2010Apr 26
Journey SXT V6
- Automatic transmission
- 5,200 miles
FRONT BRAKES WERE GRINDING, FRONT ROTORS REPLACED 5200 MILES.
2010Nov 01
Journey 3.5L V6
- Automatic transmission
- 22,369 miles
My front brake pads and rotors worn out too quick 22000 miles. Thanks Auto Beef, I have finally had the chance to show the world that my Dodge Journey brake pads didn't last long enough!
2012Apr 25
Journey SXT 4.2L
I have noticed shuddering of the car and the steering wheel shaking when braking.When I took it to the dealership to have it checked, they checked the front brakes, saying that I still have about 75% left on the pads. I was relieved until I heard the next statement from the service rep, informing me that the problem was in the REAR rotors, and that they would have to be replaced to the tune of $460. The service dept said that if it was the front brakes, it would be covered under the extended warranty (yes I got the letter, and brought it with me to the dealership), but the warranty did not cover the rear brakes. Great, so here we go. They are replacing the rotors, and the rep advised me to keep my receipt in case Dodge extends the warranty in the future. Bleh!
Victoria W.
Killeen, Texas, USA
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