10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
40,447 miles

About These NHTSA Complaints:

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problem #31

Sep 122023

Journey

  • miles
Car's check engine on randomly turned on, lost engine power and steering became hard and had to come to an emergency stop. There was no message for the check engine and a couple tries later the car was able to turn back on and made it back home. Could've been much more dangerous situation had we been on a busy road with nowhere to pull over.

- Perris, CA, USA

problem #30

Oct 132021

Journey

  • miles
Started the car, the check engine light was on and the traction control light was on. Check engine light code said lost communication with steering sensor. The windshield wipers were at full speed and could not be turned off. All controls on the steering wheel were not working. I lost the use of my blinker and horn. Making my car unsafe to drive. It happens at random times and I-€™m not able to use my remote start.

- Wyandotte, MI, USA

problem #29

Aug 262021

Journey

  • miles
While driving the steering wheel locked up and the brakes stopped working, the engine was still running. Breaks were extremely hard to press and was not able to turn the steering wheel at all. Was able to coast to a stop and place the car in park. Once I stopped I placed the car in park, turned off the car and restarted it and worked fine.

- Haslet Tx, TX, USA

problem #28

Jul 132021

Journey 6-cyl

  • Automatic transmission
  • 80,000 miles
The contact owns a 2015 Dodge Journey. The contact stated while driving at an unknown speed, the vehicle loss power. The instrument cluster warning indicators were illuminated. The steering wheel locked up and the brake pedal was hard to depress. The vehicle was taken twice to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 80,000. Consumer has stated incident has happened twice.

- Hebron, MD, USA

problem #27

Dec 012019

Journey

  • miles
Horn and buttons on steering wheel do not work so guessing that the airbag isn-€™t going to deploy either.

- North Jackson , OH, USA

problem #26

May 112021

Journey

  • 70,000 miles
Knowing that certain models of Journey are included in a steering lines problem mine is not but it's experience some weird issues when you turn right in the standing still mode it offers absolutely no assistance from the system. You start riding and then it's kind of normal.the pump is no leaking or making any weird noises, only when you attempt to turn right in the stand still position it makes a funny noise follow by no assistance whatsoever. Thanks for the attention

- Orlando, FL, USA

problem #25

Mar 012021

Journey

  • 83,000 miles
Rack and pinion steering blew out while driving. Will cost $1500 to repair. The 2015 Dodge Journey had a recall for this, but they say somehow my VIN is not included.

- Miami, FL, USA

problem #24

Oct 032020

Journey

  • 5 miles
While driving I heard a strange engine noise while accelerating, then the crankshaft, the serpentine belt came off, the steering wheel came rigid or stiff before the battery warning sign goes on with a big oil leak, the car then stopped.

- San Antonio, TX, USA

problem #23

Jul 032020

Journey

  • 74,500 miles
Our car has a loss of power steering assist that requires extra steering effort, especially at lower speeds and when turning or parking. The steering wheel is almost completely stiff and cannot be turned without using excessive force to turn the wheel. Power steering work fairly well on freeways (probably due to higher speed). I cannot drive the car because the risk of crashing seems pretty high due to the inability to steer.

- Seattle, WA, USA

problem #22

Mar 062020

Journey

  • 93,300 miles
Steering not working; very difficult to turn, especially to the right. Since 30K miles the power steering has increased in getting louder and louder. We complained to the dealership in 2016. They checked it and said every thing was fine, Chrysler says it's just loud that's all. We've been living with this horrible noise for years. It's even louder when it gets colder outside. As it gets louder, the steering becomes more difficult to steer. Yesterday, when pulling onto the highway from a stop sign, the power steering all but quit turning to the right. Intermittent when turning left. The vehicle has 93K on it now and it is too dangerous to drive.

- Bergen, NY, USA

problem #21

Feb 122020

Journey

  • miles
The contact owns a 2015 Dodge Journey. The contact stated that while his wife was reversing out of the garage the vehicle lost power steering functionality. Classic Chrysler Dodge Jeep Ram of South charlotte located at (10724 pineville rd, pineville, nc 28134, (888)973-0120, was contacted and informed of the failure. The contact referenced NHTSA campaign number: 16V273000 (steering) with the failure however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Pineville, NC, USA

problem #20

Nov 102019

Journey

  • 65,500 miles
As I was driving through a grocery parking lot, I remember taking my foot off of the accelerator to slow down and to make a right turn up an isle to go to a parking spot. Once my foot came off of the accelerator, my car died, no brakes, and no steering. The electrical continued to work as my music was still playing and the flashers worked as well. I put the car in park, and pushed the start button, nothing happened. I tried a couple more times and then my car started back up. I drove to a parking spot, shut the car off and turned it back on. I drove back home with no issues and put her in the garage. I'm very nervous, to say the least as I have to drive to work tomorrow. I hope this does not occurs as I'm driving 55 mph.

- Newberg, OR, USA

problem #19

Oct 282019

Journey

  • 68,000 miles
When the weather turned cold the power steering was not working correctly. One day it was fine and the next it was difficult to turn when going at a low speed or reversing. It started out as only the right turn was difficult and the only way to get it to work is by accelerating. This makes turning difficult as well as parking. We checked the power steering fluid and it was low. Once it was filled it did not improve but the left side then became difficult to turn. It is still difficult to turn and has not been resolved.

- Los Lunas, NM, USA

problem #18

Jan 012017

Journey 4-cyl

  • 60,000 miles
Have a 2015 Journey. Suspension has been replaced, cooling system replaced, and now transmission replaced. Seat belts keep not working right with lights coming on. Air conditioning will not shut off on it's own. Have had it to the dealer for at least 11 weeks so far this year at 5 different times. Still having problems with the steering wheel vibration over 50 miles, air conditioner not shutting off and vehicle hesitates a lot. Gears do not shift correctly from park to reverse.

- Middleriver, MD, USA

problem #17

Jul 182019

Journey

  • 91,027 miles
While turning the vehicle the car completely stops having power. Car stalls out but still shows vehicle is running, air still works etc. No warning lights on the dash at all.. after turning the vehicle off and putting the vehicle back in park vehicle starts right back up. Still no warnings or a check engine light. No other mechanical issues with vehicle.

- Anderson, IN, USA

problem #16

Oct 262018

Journey

  • 71,000 miles
My vehicle is experiencing steering issues. The steering wheel is very hard to turn and sometimes it feels like it's locked and it won't turn at all. It happens when pulling out of parking space and turning (especially sharp turns) at low speed. This issue started when the weather is cold.

- Chesapeake, VA, USA

problem #15

Dec 302018

Journey

  • 68,000 miles
Repeated system low voltage issues, vehicle stalls while driving - does not matter the speed - it has done it at 50 - 60 miles a hour rendering power brakes and steering useless. Stalls at red lights or stop signs while moving or still. It is worse during cold and rainy conditions. Vehicle will eventually start back up after about 20 minutes of being stranded. Yesterday during pouring down rain and cold it stalled at a busy intersection repeated attempts to start unsuccessful finally after about 20 minutes of blocking traffic in the intersection it finally started and I was able to move out of the intersection. Error codes read P0562 system voltage low and P0335 crankshaft position sensor a circuit. There is a recall on 2016 Dodge Journey for the crankshaft camshaft sensor wire harness but not the 2015. Best I can tell the internet is riddled with numerous Dodge Journey's with these symptoms! someone needs to investigate this issue and fix it for us! the expense that consumers are encountering is unacceptable especially since they are not resolving the issues. This is a safety hazard and the liability that Dodge will have should consumers continue to be hurt because this continued issue will be bad should class action law suit come because of this.

- Jefferson, TX, USA

problem #14

Jun 232018

Journey

  • 111,000 miles
1. the driver seat belt does not stay locked in. Periodically I would put the seatbelts on and it will unbuckle as if it wasn't secured in. I heard it click. It has happened several times. Luckily I was not moving at the time. 2. I received an tune up at approximately 95K miles. One if the pistons was misfiring. I believe the 6th one was. Brand new parts and was installed by a professional mechanic. There is a knocking noise that will not go away. The belts have been checked. 3. while out of town I was parking and while in reverse it became hard to turn. I later found out that there was no fluid in the powersteering. There was a low fluid indication..I immediately filled the car up will power steering fluid. Since then it has been harder to turn my wheel. It started off I could not turn right without a struggle. Then it was the left side. The only way to turn is to accelerate and turn. This came out of nowhere. The aggressive progress in the loss if steering ability is troubling especially with smaller children.

- Cincinnati, OH, USA

problem #13

Jun 042018

Journey

  • 81,000 miles
Steering suddenly stopped working. Took to dealership and was told the power steering pump was out. A few days later they called (car was still at the shop) and said that the pump going out caused a rupture in the rack and pinion.

- New Albany, MS, USA

problem #12

May 262018

Journey

  • 65,000 miles
When accelerating vehicle pulls more one way (right). When at steady speed vehicle holds direction but if getting on the freeway or accelerating after stopping, I have to strongly correct the vehicle's direction. Concerned there is a possibility of brakes not fully releasing after stopping and is only noticeable because of the speed (entering the freeway) or full stop was made.

- Mesa, AZ, USA

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