10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
26,345 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Jan 302020

Journey

  • 27,000 miles
To whom it may concern, I left my home and was heading to work when someone ran a stop sign. I had to slam on my brakes to avoid being T-boned. The brakes worked at first, then the peddle pulsed and went to the floor board. I pulled over and looked for brake fluid leaking under the vehicle. After not seeing any, I tried pumping the brakes and the peddle kind of started working again, but if you keep pressure on the peddle, it will go to the floor board. When you drive it, the brakes barley respond for the first 1.5" to 2" of movement, then most of the braking is in the next 1" to 1.5" of movement. As you sit at a stop applying pressure. The peddle will go the floor board. You can pump it up to firm, with the vehicle in the off position, but after you start it, the peddle becomes soft and as stated before, goes to the floor board. 2 different dealerships have said this is normal, the brakes did not do this before having to slam on them. It does not feel safe to drive. After doing some research, it seems that the 2018 Dodge Journey is already being recalled for a similar problem. Thank you for time.

- Cincinnati, OH, USA

problem #11

Apr 062018

Journey

  • 25,000 miles
I just became aware that a recall was made for my vehicle, a 2017 Dodge Journey. Last year I had an accident in norristown, pa after my car failed to stop or slow down while attempting to turn left with cruise control activated on a city street. My vehicle went up a hill, over a couple of fences, before stopping against a tree. A few inches further right and my 17 year old daughter might have been badly hurt or killed. My car had body damage, the bumper torn off, the passenger doors damaged, the radiator and ac damaged (ac still doesn't work), and I needed to have the condenser replaced. I knew the car had malfunctioned, but never received any calls or letters about any recalls despite buying the car brand new.

- Willingboro, NJ, USA

problem #10

Aug 292019

Journey

  • 41,000 miles
The contact owns a 2017 Dodge Journey. While driving 30 mph, the steering seized without warning. The brake pedal was depressed, but the vehicle failed to respond and stalled. The contact was able to restart the vehicle after several attempts. The vehicle was taken to earnhardt Chrysler Dodge Jeep Ram (located at 1521 E drivers way, gilbert, AZ 85297, (480) 926-4000) where it was diagnosed that the map sensor needed to be replaced. The vehicle was repaired; however, the failure recurred several times. The manufacturer was notified. The approximate failure mileage was 41,000.

- Gilbert, AZ, USA

problem #9

Aug 182019

Journey

  • 29,660 miles
This is a follow-up to 11244334 and 11243797. For background, the 2017 Journey began stalling intermittently and not throwing a code (starting at about 23,500 miles). The stalling occurred during all driving conditions and speeds. The dealership could not reproduce the event and told me to drive until it throws a code. After 6,000 miles and hundreds of stalls the vehicle finally threw a code, (29,500 miles, P0335 crankshaft position sensor). The sensor replaced, connector did not fit sensor well so it was replaced (subject of complaint 11244334). Thought it was fixed, and three days later, it stalled again on the highway. Only this time the traction light came on and brakes did not work intermittently. Back at the dealership, the technician in his frustration and opened the wiring harness. What he found about 8 inches from the connector was "crank shaft position wires cut and twisted together..." the service advisor asked who else was in there. I bought the vehicle new at the dealership and they have done all work and maintenance meaning this issue was in production.

- Woodstock, GA, USA

problem #8

Aug 012019

Journey

  • miles
My traction light and ABS light is on and the cruise control will not work. Also the airbag light is on. The mechanic checked the codes but nothing is showing up.

- St. Gabriel, LA, USA

problem #7

Jul 172019

Journey

  • 26,485 miles
On July 17th 2019. I was gaining speed on an entrance ramp to highway 95N in stafford, va. As I approached 60 mph the SUV's steering wheel locked up on me and I couldn't turn the wheel. I tried the brakes and the brakes wouldn't work they were hard and would not push down. I let it slow itself down and made it to the side of 95N. I then put the SUV in park with hazards on. I exited the SUV to check for any damage and or indications of what caused the svu to lock up while driving. There was no sign of anything that I could see. I returned to the driver's seat restarted the SUV. After noticing that the radio was on but not sure if the truck was on. So I restarted it to be sure the engine was running. I drove it home, 10 minutes down the highway at 50 mph and called the lustine dealership and had it towed to them. I can say that the weather was 98 degrees real feel at 110. This was around 2 in the afternoon. The lustine dealership had my SUV from then until July 22nd. They put over 100 miles on my SUV and said they couldn't duplicate the issue. They told me to just wait and see if it does it again. After having the problem and giving them the SUV I looked on here and saw a SUV with the same exact experience. I told the lustine dealership and gave them an email with this information and they didn't even bother to contact the other dealership listed in the complaint on here. Which did find out the cause. Lustine had my SUV when I gave them the information about the other SUV. Also my SUV had about 26485 when is happened. The lustine dealership didn't even put on my paper work they couldn't duplicate the problem or where in took place.

- Stafford, VA, USA

problem #6

Jun 032019

Journey

  • 62,000 miles
The ABS light and the traction control lights have been on my car continuously. At first they would come on intermittently during a ride and then stay on. But now, they are on during almost every ride during startup.

- Orlando, FL, USA

problem #5

Oct 092018

Journey

  • 31,900 miles
I was in park waiting for a spot to open up in a school parking lot, took my vehicle out of park and proceeded to put in drive and move 20 feet or so to the parking spot, as I was turning into the spot I engaged the brake to come to a complete stop but my pedal did not work, it did not spring back like it is suppose to and my vehicle did not stop and a concrete parking pillar stopped my vehicle for me. I threw it into park and jumped out because smoke was pouring from my hood to see the damage and when I jumped back in to the car to shut it off I realized my car wasn't running and all the lights came across the dash. I restarted the car and the brake pedal pumped like nothing was wrong. $6,000 worth of damage later and still being worked on and no answers to why my brakes failed me.

- Frackville, PA, USA

problem #4

Sep 012018

Journey

  • 30,000 miles
Just left my drive way not from from it about to turn on another road when my car steering went out the dash was froze and when I went to use the brakes I couldn't. I was glad I was only going 13mph and didn't have to turn and no one was around me. My kids were in the car with me we rolled to a slow stop. I then turned the push button off then I turned the car back on and it acted fine. That's is dangerous. It could have ended badly. I just bought this car and now I don't even want it anymore. To scared to drive it.

- Casar, NC, USA

problem #3

Aug 132018

Journey

  • 35,097 miles
The car has 35,095 miles on it and makes a grinding noise when it's slowing down from speeds of 25 mph to 35 mph and comes to a shaky stop. Then when at speeds of 50 mph plus it shakes and grindes even louder. I see that it's a rescue ring issue for this vehicle

- Shaw A F B, SC, USA

problem #2

Jun 222018

Journey

  • 8,000 miles
We were driving down a 55 mile per hour highway and getting ready to make a right hand turn onto a narrow bridge. We slow down before making the turn and as we proceeded the car shut down losing control of brakes and power steering. We were able to pull wheel enough from going off the bridge. We were able to start it right backup after we got control and came to a stop, but it was one of the most scary experiences ever with a vehicle. Immediately made appt to have it looked at by dealership and they could not find anything to help us. They stated that Dodge is aware that there is an issue with the car shutting down on a turn in temperatures above 105. That day the height was only 99.we did have the newest updated software when this occurred. I have contacted Dodge directly and was told that there is nothing further they can do so next time it happens to pretty much call them and set up appt. With dealer. I am so irritated with the whole situation that now we just have to hope we don't wreck it next time it happens. We try not to drive it at all as we have 3 small children. Really hope Dodge figures something out before it's too late!

- Redding, CA, USA

problem #1

Nov 202017

Journey

  • miles
The contact owns a 2017 Dodge Journey. The contact stated that there was a delay when the push to star function was used. Also, there was an issue with the brakes when the brake pedal was depressed, and the cruise control failed to function. The contact received notification of NHTSA campaign number: 18V332000 (electrical system, vehicle speed control). The dealer (goldy Chrysler Dodge Jeep Ram, 187 kinetic dr., huntington, wv 25701) stated that they would schedule an appointment for the recall repair on June 27, 2018. The manufacturer was notified. The failure mileage was not available.

- Huntington, WV, USA