10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
47,464 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Mar 052023

Journey

  • miles
Passenger side front seat headrest airbag deployed while driving. The airbag feature deployed while my 13 year old daughter was sitting in the seat. When the safety feature deployed, it hit my child in the back of her head causing pain and injury. This safety feature deployed without warning or cause. The headrest broke when it deployed is now just hanging from the seat.

- Lufkin Tx, TX, USA

problem #5

Sep 282022

Journey

  • miles
Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn-€™t working to help either. One day it worked and the following day it didn-€™t. Also, the passenger airbag light will go in and off even with someone occupying the seat which leads me to believe the airbag will not deploy if if in an accident. the computer has been run and it showed no issues. I know there was a recall to the back up cameras but it says my vehicle wasn-€™t affected. How do I get this fixed. Both are major safety concerns. This car has 60k miles on it and has been through 3 sets of tires. The tires wear extremely fast on this vehicle and they are 50-60k tires.

- Wahiawa, HI, USA

problem #4

Nov 092020

Journey 4-cyl

  • 60,000 miles
The contact owns a 2018 Dodge Journey. The contact stated that while driving approximately 50 mph the vehicle crashed into a deer. During the crash the front end of the vehicle sustained severe damage but the air bags did not deploy. The driver sustained a injured neck. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The local dealer yochums Chrysler located at 1270 S hart street rd, vincennes, in 47591 was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 60,000.

- Vincennes, IN, USA

problem #3

May 092020

Journey

  • 220,000 miles
Passenger side head rest - headrest deployed when I moved the seat forward. Vehicle was running when sitting at a stop sign.

- Frederick, CO, USA

problem #2

Dec 192018

Journey 6-cyl

  • 2,643 miles
I was in a car accident of Dec. 2018 on the 1-10 going West bound. An underage, unlicensed driver hit me going 60-70mph when we were doing stop and go traffic. (I was stopped at the time same with all the cars in front of me. She never tried to stop since she was distracted and hit me twice. The 2nd time she panicked when she hit me so hard her car flew back and she hit the gas again instead of the break. The first time she hit me none of my airbags deployed and my head hit the wheel really hard, 2nd time my seatbelt locked (first time it didn't) and I had a bruise across my chest from it.

- Avondale, AZ, USA

problem #1

Nov 282018

Journey 6-cyl

  • 2,138 miles
The contact owned a 2018 Dodge Journey. While driving 75 mph, the contact fell asleep and crashed into a cable median. The front driver's side wheel and the axle fractured and detached from the vehicle. The air bags did not deploy. There was no warning indicator illuminated. A police report was filed. The contact sustained injuries that required medical attention. The vehicle was totaled and towed to a tow yard. The contact called john L. sullivan Dodge Chrysler Jeep Ram at 530-763-1670 (located at 950 harter pkwy, yuba city, ca 95993) and was provided an identical vehicle at the contact's expense. The cause of the failure was not determined. The manufacturer was made aware of the failure and did not assist. The failure mileage was 2,138.

- Marysville, CA, USA