10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
117,031 miles

About These NHTSA Complaints:

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problem #13

Aug 092019

Crown Victoria

  • miles
The contact owns a 2009 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 13V385000 (steering). The contact called the manufacturer and was informed that the parts were available; however, they would not honor the recall. The vehicle was not repaired. A dealer was not contacted. The contact had not experienced a failure.

- Smithton, PA, USA

problem #12

Aug 062019

Crown Victoria

  • 167,000 miles
Ford had a recall, 13S08, for the steering on these cars. I just purchased this car on 08?06/2019 and immediately checked your site for recalls. There is this recall and it was not completed. New Jersey owned this car before me and must not have taken it in. I called Ford and was told they will not take care of the recall. I now do not feel safe driving my car.

- Smithton, PA, USA

problem #11

Feb 012019

Crown Victoria

  • 150,000 miles
I had just gotten home from work. I put my car in reverse and went to go turn the steering wheel to right and the steering wheel seemed like it was stuck or caught on something so I tried to turn it it the other way to see if I couldn't get it to loosen up and when I had turned it to the right again the whole steering wheel snapped. It didn't take much to snap it. The good part is I wasn't on the interstate however I was on the interstate about 10-15 minutes before that. And if that had happened on the interstate who knows what would have happened. However right now I was able to hack the car in my driveway I had to turn the shaft by hand. This is a big safety issue. And would like someone else to pay to have this issue fixed bc prouty Ford in dover foxcroft said they worked on this and fixed the shaft and it didn't seemed fixed.

- Dixmont, ME, USA

problem #10

Nov 022018

Crown Victoria

  • 127,678 miles
Sterring began giving a clunking feeling in wheel when driving straight I notice 4 days ago. More noticeable over bumps... I thought it was my tires. I was driving down road and attempt to make a right turn and vehicle keep going straight and steering wheel was not turning also crash into oncoming traffic, vehicle was tow to shop!

- Augusta, GA, USA

problem #9

Mar 222018

Crown Victoria

  • 40,000 miles
The contact owns a 2009 Ford Crown Victoria. The contact stated that while driving approximately 35 mph, the shaft inside the steering well separated causing the driver to loss control of the vehicle and crashing into a curb. There was no warning lights illuminated. The vehicle was damaged but drivable. There was no police report and no injury was reported. The air bags did not deploy. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was about 40,000.

- San Diego, CA, USA

problem #8

Feb 152017

Crown Victoria

  • 220,000 miles
The vehicle steering column inside the car is made of two pieces of metal that attached the top with the bottom but it has no locking to prevent from coming off when you are driving the vibrations of the road and suspension with the time causes to loose and you loose control of the steering this can cause an accident on the highways

- Chino, CA, USA

problem #7

Feb 082017

Crown Victoria

  • 141,000 miles
The contact owns a 2009 Ford Crown Victoria. The contact attempted to make a left turn, but the vehicle continued to move straight. The contact stated that the steering ability seized. The vehicle was towed to the contact's house and then to the dealer. The dealer diagnosed that the steering wheel failed and informed the contact of a recall for the steering wheel shaft, but it did not cover the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure. The recall details were not provided. The approximate failure mileage was 141,000.

- Washington Dc, DC, USA

problem #6

Jan 072016

Crown Victoria

  • 170,000 miles
The contact owns a 2009 Ford Crown Victoria. While driving 20 mph, the steering wheel seized. Upon inspection, the contact noticed that the driver side heat shield fractured. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

- Butte Des Morts, WI, USA

problem #5

Nov 252013

Crown Victoria

  • 132,000 miles
Mar 25th 2013, my brother was coming back to home, suddenly car spin/scattered hit to tree and electric pole, Mar 2014, I received safety recall # 13S08/NHTSA letter from Ford company steering column shaft problem. We contact to Ford company on March 18,2014 regarding the above issue. They issue us case # [xxx]. in the month of April 2014 we contact them again to check the status of above case, till to date we are waiting for their reply. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Naperville, IL, USA

problem #4

Sep 262012

Crown Victoria 8-cyl

  • 111,720 miles
Inspection found dislocated bushing.

- Harrisburg , PA, USA

problem #3

Sep 262012

Crown Victoria 8-cyl

  • 103,203 miles
Inspection found dislocated bushing.

- Harrisburg, PA, USA

problem #2

Sep 262012

Crown Victoria 8-cyl

  • 117,849 miles
Reference ODI numbers 10347404, 10474596, 1047458, 10475030, 1047501; the affected vehicles should include model years 2009 through 2011. The affected vehicle in this notice is a model year 2009. Further research found model year 2005 through 2011 have the same steering column design and affected part numbers.

- Framingham, MA, USA

problem #1

Sep 122012

Crown Victoria 8-cyl

  • 40,947 miles
Catastrophic failure of the steering column; the steering column retaining ring failed. Binding of lower and middle universal joints and believe it is heat related. Steering shaft not traveling on a true axis and a result is the retaining ring is being worn and eventually wears out.

- Rockville, MD, USA