I had a problem with my Ford Edge braking system specifically involving the brake booster. I was driving at about 40 mph when I started to apply the brake and heard a 'hissing' noise and the brake pedal became 'mushy' and almost totally unresponsive. I was able to brake but the braking distance was increased and had to pump the brakes to get them to respond. I researched the issue and found that Ford had issued a tsb (13N02) regarding the booster. It described the problem I had involving that model year and place of manufacture of my vehicle (Oakville, Ontario). I took the vehicle in for repairs but was told that the issue I had was not covered by the bulletin because my vehicle did not have the part in question. I challenged Ford and even called their customer service but was told even though my concern was identical, it was not covered. I voiced how concerned I was due to the exactitude of the problem and my safe use of the vehicle but was repeatedly denied. I am now asking NHTSA to help resolve the issue altogether and have Ford pay for the repairs.

- Gastonia, NC, USA

When approaching a stop sign with my 2013 Ford Edge (79000 miles), the brake pedal was extremely hard to push and the vehicle entered the intersection. It did stop after applying much pressure on the brake pedal. This happens very frequently now. I am afraid it will not stop at all at some point in the future.

- Mishicot, WI, USA

On (4) four separate occasions the vehicles brake system failed while driving.

- Ft Worth, TX, USA

Was driving my Ford Edge 30 mph, coming up to stop light, when brake pedal just goes to floor. Luckily there was no one else at light. Took my a block to come to a stop. Called dealer where I bought car from and told there was no recall on my vehicle. Went online and found that I wasn't only one with this problem.

- Kansas City, KS, USA

The contact owns a 2013 Ford Edge. The contact stated while the brake pedal was depressed, the brake pedal went to the floorboard. In addition, there was an abnormal noise coming from the brake booster. The vehicle was able to stop. The contact contacted Ford service 2816 N pine ave, ocala, fl 34475 and informed the dealer of the failure. The contact was informed that the warranty on the vehicle regarding the brakes had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

- Ocala, FL, USA

While braking, the brakes didn't not perform as expected. They were working fine, then it felt like I couldn't stop in time. I had to push the peddle all the way down to stop. It caught me off guard, and almost couldn't stop in time. There was a hissing noise from the petal afterwards. The condition existed until I stopped, parked the car, and waited several hours. Then the next time I drove it, no issues. I checked the brake system and determined. - no visible leaks - brake pads have plenty of life - brake fluid reservoir still full

- Brandon, MS, USA

For several months my brakes have gotten worse and worse. Brake pads were replaced, brakes adjusted and even flooring the brakes sometimes does not work. Car has hesitated and shut off at intersections. Rain has caused some hydroplaning. Car continues rolling with brake pedal pushed all the way down. I stopped the car at a traffic light, but the car continued to roll slowly and ran into the vehicle in front of me! help! no damage to either exterior, but I don't know what might happen next.

- Temple, GA, USA

I have a 2013 Ford Edge AWD sel model, this past Feb. 7, 2020 as traveling on a 3 hour trip to northern New York, for the most part their were no issues until I approached my destination which had heavy snow the day before.I needed to decline on a steep road that had snow, slushy spots, as I applied the brakes and shifted into low gear the ABS system kicked in and after that the pedal was spongy.and pedal approached the floor.after being a former Ford dealer for 40 yrs. Was able to take the trip back but with caution.I have practiced mechanics for 25 yrs of that 40.now retired and to it to a local technician, had brakes checked, were in good shape but on the check of the ABS system it indicated a possible stuck valve in the hcu unit which is costly.taking it to fellow Ford dealer whom I've known for 45 yrs. To varify. I know how the Ford system works and it takes pressure from public to collect data and at some point issue a recall on this matter.

- Cold Spring, NY, USA

Vehicle had brake booster recall 13 NO2 done previously. And brake booster has gone out again. Car does not start properly Ford will not warranty the repair.

- Seminole, FL, USA

While driving at any speed whenever I press my brakes the brake pedal went all the way down to the ground and it barely stopped the vehicle, I took the vehicle to the dealership and they told me it was the hcu and module that needed to be replaced at a cost of $1600 and the vehicle was in the shop for 9 days, I can't believe this very expensive part went bad after only 6 years and 67,000 miles.

- Pembroke Pines, FL, USA

The contact owns a 2013 Ford Edge. The contact stated that while driving at an unspecified speed, the brakes malfunctioned and failed to immediately stop the vehicle causing the stopping distance to be extended. The vehicle was taken to an independent mechanic who replaced the brake pad and rotors however, the failure recurred. The check engine warning light illuminated and the vehicle stalled. The vehicle was taken back to the mechanic who diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not notified. The failure mileage was 135,000.

- Rushville, IN, USA

My brakes become spongy & go to the floor. It occurred sporadically but now is constant either when the vehicle is in motion or at a stop. If someone pulled out in front of me I could not stop in a safe distance. Brakes have been serviced. There are multiple complaints on line about this potentially fatal flaw. Matlock tires in athens, tn replaced the master cylinder and replaced all the brake pads. They called to the Ford dealership concerning recalls or how to repair the problem to no avail.

- Niota, TN, USA

In September 2014, Ford has issued a "customer satisfaction" notice regarding the extended warranty on brake function component. Notice id :13N02. The issue was possibility of break booster premature failure leading to unpredictable braking performance. There are 2 significant issues with this notice: 1. the part that fails is a major safety issue and should have been treated with immediate recall instead of an extended warranty offering - as the failure of this part leads to unpredictable braking performance at an unpredictable time frame. 2. it only covers vehicles produced between certain dates, while the real extent of faulty brake system component goes way beyond the scope covered in this notice. I own a 2013 Ford Edge truck with production date of 06/13. The mileage on this vehicle is under 58000. About a week ago the braking function of this car has failed significantly leading to a near crash situation. This happened when I was driving closer to a traffic stop at about 20 mph and started gradually applying brakes and to my surprise the car kept on moving without any noticeable braking applied. Realizing that, I pressed the pedal much harder to a degree that would be close to activating ABS and only then the car came to a hard stop. After experiencing this I started researching online and have learned about Ford's notice of extended warranty on brake booster part failure - 13N02. I had exactly the same symptoms as described in this bulletin. Upon visiting dealership, they refused to service my car under this extended warranty as my car was just outside the production dates covered by 13N02. Upon further research, I have learned that this issue impacted a much larger number of Ford Edge 2013 owners, whose safety concerns are plainly ignored by Ford Motor Company same as is my case. Both dealership and the Ford hotline refused to anything about it.

- Houston, TX, USA

While driving at approximately 55-60 miles per hour the traction control and traction control off light lit up and a red brake malfunction light came on and the engine stopped while the car was in motion. We coasted to the side of the road and it took two attempts to start it again. The traction control light and traction control off light is still on. It happen three times so far and two of those times was while we were on the interstate in traffic travelling at 60-70 mph. This was not safe at all. When it shuts off there is a big thud sound and the traction control, traction control off and a red brake malfunction light comes on. After the second time there is now a rattle. I have the car at home now but it has a hesitation in it when it is first started this all has happened in the last 4 days.

- Winter Haven, FL, USA

Brake booster malfunction while driving

- Trabuco Canyon, CA, USA

The contact owns a 2013 Ford Edge. The contact stated that the vehicle experienced a failure with the brake booster. While driving and depressing the brake pedal to the floorboard, the vehicle failed to stop and then slowed down. The contact coasted the vehicle to the side of the road, checked the brake fluid, and noticed that it was ok. The vehicle was restarted and was able to drive normally. The failure recurred three times. The contact called corwin Ford nampa (5707 E gate blvd, nampa, id 83687, (208) 475-1110) and was referred to the manufacturer. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 147,000.

- Nampa, ID, USA

The contact owns a 2013 Ford Edge. While driving various speeds and attempting to depress the brake pedal, an abnormal hissing noise was heard coming from the brakes. The contact had to apply excessive pressure to the brake pedal for the brakes to engage properly. The vehicle was taken to an independent mechanic where it was determined that the brake booster failed and needed to be replaced. The vehicle was not repaired. Beach Ford (2717 Virginia beach blvd, Virginia beach, va 23452, (757) 486-2717) was contacted and confirmed that the VIN was not included in a recall. The manufacturer was contacted and referred the contact to NHTSA to file a complaint. The failure mileage was 94,005.

- Portsmouth, VA, USA

During a recent snow fall. I was driving down the road. When I went to stop the ABS system activated due the the snowy road conditions. From them on the brake pedal has gone to the floor with out returning back to normal. I did have the brakes looked at and found out the pads and rotors are fine. The service department was not able to see any issues and told me I would have to take it to a Ford dealership to have the computer looked at. Because the repair shop does not have access to Ford software.

- Fremont, OH, USA

Yesterday, I drove my vehicle to a restaurant for lunch, it was fine. When I was leaving the restaurant and coming up to a stop sign I apply my brakes and my brake pedal is spongy and goes completely to the floor without stopping my vehicle. At the next stop sign, I started slowing down even sooner and again the brake pedal goes clear to the floor. I pulled over and shut my car off and called my husband. He had me restart the vehicle and back up and go forward slowly. The brake pedal then felt like it had pressure and was stopping me. I carefully drive home, leaving a lot of space between me and vehicles in front of me. This morning the brakes are again spongy but they are stopping me when my pedal is nearly fully depressed. I researched the problem last night and found there was a recall for 2013 Ford Edge brake booster but when I called the dealership this morning they inform me that my 2013 Ford Edge is not included. There a thousands of complaints on the brakes on these vehicles and Ford is not standing behind their vehicles or making the problem right. This is a safety issue and Ford needs to fix it. A vehicles brakes should not just fail while parked for 45 minutes during lunch.

- Fithian, IL, USA

Brake master cylinder developed an internal bypass leak, at times the pedal would go to the floor while attemptoing to stop, other times the pedal would fade while sitting stopped with foot on pedal. Barke vacuum booster diaphram developed a leak causing a hard pedal and vacuum leak when the pedal was applied. Vacuum leak caused service engine light issues.

- Cedar Lake, IN, USA