Brakes became soft and pedal then went down to the floor while driving. I was able to pump the brakes back up and I took it to the Ford dealer and they could not find an issue they said the brakes were fine.

- Hemet, CA, USA

The brake pedal became difficult to depress at very low speed and rendered the vehicle difficult to completely stop. There was no warning light or other indication of defect. At one point I could have potentially had a collision with another vehicle at an intersection when I started to go but stopped. The brakes worked normally at higher speed. I took the vehicle to a repair shop which said the brake power booster was bad and needed to be replaced. Before the work was commenced I ran the VIN through both the Ford and NTHSA websites to see if there was any recall or other information on this problem and found nothing. After I got the car back I did some research on the issue and found there was a problem with this part in the same year and same plant where my vehicle was manufactured, to wit 2013 in Ford's Oakville plant, and that Ford had given extended warranties on the brake booster part to 150,000 miles on certain vehicles made in the plant but not mine. Reference number is 13N02. I have written Ford about this but they disclaimed responsibility. I do not have the part, as the repair shop had disposed of it before I found about the part problem in the Oakville plant.

- Maumelle, AR, USA

Brake pedal goes all the way to the floor and is like a sponge at random times. This causes the car to not brake and you have to pump the breaks and what it feels like add pressure to the brake line. This has happened several times over the past 8 months. It appears to be a known issue with a lot of owners. I have had two mechanics look into this problem and have paid almost $500 and no issue can be found. I-??m now concerned for anyone to drive it until the issue can be resolved. This could cause a deadly accident! Here is the link to some of the other complaints regarding the same issue: https://m.carcomplaints.com/Ford/Edge/2013/brakes/service_brakes.shtml

- Frisco, TX, USA

I ve been having to pump my brakes and push real hard to make them work. I ve been told by local mechanic that it is the POWER BRAKES BOOSTER I ve called my local Ford dealer where I bought my car, Oxmoor Ford I was told the brake repair warranty was for 10 years and no longer applied to my car. I only have 45,00 miles. Please help extend the warranty on my car since I am still in the 10th year. They said it ended April 25, 2013 I did have a wreck earlier this year- I rear ended someone- could have been the brakes. Don t know

- Prospect, KY, USA

While I was driving my Ford Edge 2013 limited, the car shuts off and I lost control of the steering wheel and brakes. I almost hit a pole do the steering wheel going hard. I-??m not the only person with this I problem. This happened to me before.

- Deltona, FL, USA

The contact owns a 2013 Ford Edge. The contact stated while driving 35 MPH, with the brake pedal depressed to the floorboard, the brake pedal made an abnormal hissing sound and vibrated, failing to stop the vehicle as expected. The contact stated that an abnormal amount of pressure on the brake pedal was needed to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who advised the contact to take the vehicle to the dealer. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 13N02, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 78,000.

- San Diego, CA, USA

The backup camera works when it feels like it and the monitor glitches when it is working as well as things appear upside down and blurred when in reverse. The camera stays on for a minute after gear is placed in drive. The radio goes in and out. The screen freezes up after disconnecting a hands free call. The brakes feel like they-??re locking up when pressed and makes a clunking sound.

- Memphis , TN, USA

Started with a "spongy" pedal feel that included a noticeable effect on braking performance. Great force was necessary in order to stop the vehicle. Occurred and worsened quickly and felt incredibly unsafe - like my breaks would give out at any minute. Break booster was replaced at Ford dealership, but not covered under "Customer Satisfaction Program" extended warranty #13N02. I was six months over the cut-off date. Not Happy.

- Redcliff, MT, USA

While driving 45 mph the brake pedal suddenly lost pressure and went to the maximum distance before it started braking and the rate of braking was lowered. My safety and those around me were put at risk of an accident because I could no longer judge the proper pressure to apply to the brake pedal. The brake warning light is illuminated. The problem was reproduced by service stations.

- Lexington Park, MD, USA

while driving brakes become stiff, hard to press pedal down. no lights came on or any other kind of warning. had a close call with vehicle in from of me, had to swerve out of way.

- South Milwuakee, WI, USA

Power Brake Booster Failure- No Warning Lights

- Laporte , IN, USA

The headlights have been a porblem from day one. We changed them to a brighter bulb and we cant seem to get them adjusted. Door ajar has been replaced on the right rear and now is doing the same thing on the right front passenger door. Now the brake pedal seems "hard" when we push it and I have seen recalls for the brake booster yet it shows our Edge has no recalls. We will be taking it to our mechanic to be checked.

- Charlotte, NC, USA

Braking is delayed Car is still traveling once brake is applied Hear a hissing noise Took to auto repair Technician said he cannot fix This is the 8th Ford Edge that he has unsuccessfully repaired Believes it is actuator

- Parrish, FL, USA

In my experience, as I was driving the vehicle in July of 2021, I pressed on the brake pedal with my foot and the vehicle did not stop. I rolled directly into an intersection. Thankfully I was not traveling at a high rate of speed and no one was coming in the opposite direction. This could have 100% caused a serious accident. I feel extremely lucky that it did not. I have 2 young children that were in the vehicle. There was absolutely no prior warning that there was any issue with the brakes or anything else for that matter. According to the independent service center that the vehicle was taken to, the problem was confirmed to be a faulty Brake Booster. The Brake Booster was replaced for a total cost of $743.81 including parts and labor which I paid for out of my pocket. I am the second owner of this vehicle which I purchased in earlier in 2021. At the time of the repair I was not aware of the fact that Ford Motor company had issued an extended warranty for the Brake Booster (which has since expired). I only found this out in August 2023 when I brought my vehicle in for inspection. I have tried to contact Ford Motor Co regarding this issue and I have requested a reimbursement for the parts and labor which has been denied (even though the repair was made within the extended warranty period). I am strongly suggesting that this part be RECALLED as it presents a serious life safety concern that Ford Motor Co is obviously aware of.

- Sayville, NY, USA

My vehicle on paper would qualified for the Ford Customer Satisfaction Program 13N02 for brake booster replacement. Not sure why VIN is not coming up under the program. I have a 2013 Edge and just had a brake booster failure with delayed braking (not sure when the vehicle would come to a stop) and hissing when brake pedal is pressed. I took it to a Ford affiliated repair shop for diagnostic and found brake booster "inoperable". Other 2013 Edge vehicles assembled at the same factory in the same year were included in the replacement program. I have attempted to contact local Ford dealerships and Ford corporate with no response. This extension of warranty was 10 years or 150,000 mile. I purchased the vehicle January 2014 as a new car.

- Henrico, VA, USA

* Brake booster failure. * Ford posted a letter dated 1/9/14; it-??s a Customer Satisfaction Program (CSP) 13N02 for -??certain-?? 2010-2013 Edge and MKX vehicles; an extended warranty coverage for brake boosters. * Vehicles covered; -??certain-?? vehicles built at the Oakville Assembly Plant from 5/3/10-3/28/13. * The program extends the coverage of the brake booster to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first; it is a one time repair program. * Reason for additional coverage; brake booster may develop a small tear in the diaphragm; if this happens there is a -??hissing-?? noise when the brake pedal is depressed and there is also a -??spongy-?? pedal feel. * Service action; dealers will replace the brake booster at no charge. Details about my 2013 Edge: * It was built in Nov 2013 at the Louisville Assembly Plant. * I purchased it in April 2014; a little over 9 years ago. * It has almost 77,200 miles. * My brake booster has a -??hissing-?? noise and a -??spongy-?? pedal. Why does this CSP extended warranty only cover vehicles built at the Oakville Plant and not other plants" I -??assume-?? my Edge has the same brake booster in it as the ones built in Oakville. That-??s the only reason mine is not covered. Ford obviously knows they had problems with these brake boosters but only provided the extended warranty to vehicles built at the Oakville Plant. Why? I think it should cover ALL brake boosters from the manufacturer who made the ones for Oakville regardless of where the vehicle was built. What difference does it make where a vehicle was built if it has a defective brake booster" Please review and assess the situation and advise at your earliest convenience. Thank you. Ernest Franklin (Frank) Burdette Jr. 2061 Wilkerson Road Ringgold, VA 24586 efburd@yahoo.com 434-489-6045

- Ringgold, VA, USA

I am having problems once again with my brake booster...I had to have it replaced twice so far in the last 2 years. And now i suddenly have to push much harder on my brakes to stop my car & therefore have it repaired or replaced, yet again.

- Philadelphia, PA, USA

While driving on 2 lane highway coming to a Stop sign, brake pedal depressed all the way to the floor without fully stopping vehicle. There was a hissing sound when depressing the pedal. Had to implement the emergency parking brake in order to stop completely. There were no warning lights and this has not happened before. I drove it home with hazard lights on and at every stop I pumped the brakes, heard the hissing sound but pedal goes to floor. When got home I checked brake fluid reservoir, it was full. I do not see any fluid leaks on driveway. I checked a Ford forum and see many incidents like this described, too many. Apparently this is a known issue by Ford and there is a TSB 13N02 (brake booster). This could have been a horrible incident if there had been other cars in the intersection.

- Youngsville, NC, USA

I have a 2013 ford edge and I was driving at 40=45 mph and when I came up to a light the brake peddle went to the floor and was very hard to stop. The result was me having to leave the road to the right to avoid a collision. I took it to ford who stated it needed a brake booster and said my vehicle doesn't qualify for an extended warranty on the booster. Car had 88k miles at time of incident.prior to the incident no lights or signs. After this I hear a loud hissing noise from under dash.

- Lakeland, FL, USA

When I hit a pot hole or bump I have no brakes. They go all the way to the floor. My mechanic will not touch them due to brake failure on all the Ford edges. I was told To contact you.

- Logansport, IN, USA