10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
7,269 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #7

Jul 252019

Edge

  • 6,700 miles
On July 25th 2019 I was leaving I40/I85when I heard the loudest explosion. On inspection my back, drivers side passenger widow had blown out. The police cm and checked my car and no projectile was found. My paintwork on that door is all damaged where the glass flew out. Luckily nobody was in that seat. I took it to the dealer as its under warranty and he agreed with me and said he had seen this happen before. Ford will not entertain that the glass was faulty and have said no to my repair. If you post problems in the Ford facebook page they constantly delet them to hide any issues from others. There seems to be others on forums with this car and others from Ford 's with factory tinted glass having blow out issues. If the this had happened in my door I would have lost control of my car. This need looking into.

- Haw River, NC, USA

problem #6

Jul 122019

Edge

  • 6,500 miles
On July 12, 2019 I was driving my 2018 Ford Edge that I purchased on September 3, 2018, 75 mph on the interstate and my panoramic sunroof exploded. There were three adults in the car and fortunately, no one was injured, but were showered with pieces and shards of glass, especially the passenger in the back seat. Through conversations while recalling the incident amongst the three of us, there was a loud pop and then it shattered. To our best knowledge, nothing hit the sunroof. I had to have my vehicle towed as there was so much glass that it was not safe to drive. The first dealership told me that due to scratch on sunroof and the air conditioner being on, this caused cabin pressure and ultimately the explosion of the sunroof. We did have it towed to our dealership and they say something hit it to make it shatter. Both dealerships told me that it is not covered under my warranty so I did turn it in to my insurance. I find it ironic that they had differing conclusions. Needless to say, this has been an unfortunate learning lesson. As of now, I do not have my vehicle back, 16 days later. I have expressed my disappointment with my dealership and will also file a complaint with Ford, but know nothing will happen. I appreciate that I am able to file this complaint and hope that any others that this happens to will do their research and know that in order for a change, a report to you needs to happen.

- Delavan, WI, USA

problem #5

Jul 082019

Edge

  • 14,000 miles
Problem with transmission has been change few months ago SUV continue shot down battery drain change twice.I was told by Ford mechanics six senses trucking system drains battery trucking system needs to be disconnected may be will fix shot down problem

- Sacramento, CA, USA

problem #4

Jun 282019

Edge

  • 7,500 miles
While travelling in the left lane, of a three lane highway, next to a semi-tractor trailer, the truck changed lanes into my lane. I was fully in the lane when he signaled a change and began to move over. I activated the vehicle horn and braked hard but, it was apparent that he never heard the horn as the operator continued into my lane. This has happened twice in the last year. (same scenario) (the vehicle horn is about as loud as a 1965 VW beetle.) I brought this Ford Edge to sunny side motors, holden, MA. I was informed, and provided a Ford computer printout that this that this year 2018 Edge, had one of the two horns deleted by the manufacturer. Instead of the two, hi/lo horns provided on this and all other vehicles for many many years, my 2018 Edge has only one horn. Thiis horn is absolutely anemic and can not be heard in traffic and I believe this is an unacceptable, serious safety hazard. Had it not been for my skilled emergency evasive maneuvers, there surely could have had disastrous results. ( I have had many years training in emergency vehicle operation.) this is a serious safety hazard!!!!!

- Rutland, MA, USA

problem #3

Apr 212019

Edge

  • miles
The passenger door opened up and the vehicle shut down completely. I let hertz know that there is a recall on the vehicle and they said there isn't but I clearly see that there

- Kailua, HI, USA

problem #2

Dec 082018

Edge

  • 2,800 miles
While driving on a major interstate at approx. 70mph the panoramic moon roof suddenly shattered. Pieces of glass entered the passenger compartment throughout the front and back seats.

- Ypsilanti, MI, USA

problem #1

Jan 142018

Edge

  • miles
Radio was not picking up local stations. New antenna assembly was installed. Still have weak radio reception on a few local stations.

- Saint Clair Shores, MI, USA