really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27 miles

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problem #1

Apr 092002

Escape 6-cyl

  • Automatic transmission
  • 27 miles
Had been having a problem with a loud squeaking noise coming from the steering column when turning; checked the NHTSA service bulletins and found a bulletin from June 1, 2003 noting this same problem; check engine light was also on again; I made an appt at dealer to check out these issues (4/7/04). Took vehicle in on 4/9/04. Dealer found the following problems: Noise was coming from the upper steering column because the wiring for the horn was pulled out and rubbing on the contact plate; additional noise found at lower end of steering column dealer deactivated the airbag system to remove and replace the steering wheel and contact; also found that they had to replace the steering column boot, which had to be ordered at the same time, a recall was issued for this vehicle regarding the power train control module; dealer performed the recall vehicle was in the shop from 4/9 - 4/14 and dealer had to pay for a rental car steering column boot was ordered and I had to take the vehicle back into the dealer on 4/23/04 to have them install it. After leaving the dealer on the 23rd, I realized that my horn, cruise control and left brake light were all inoperable, so I took the vehicle back into the dealer on 4/26/04. Dealer found that the clock spring was not making contact, so they had to deactivate the airbag again to remove the steering wheel and replace the clock spring; for the rear brake light, the dealer had to replace the bulb element vehicle was in the dealer for two days and they had to pay for a rental car for me again,

- Gilbert, AZ, USA