After traveling for 3 hours on highway the very first stop I came to, my car stalled. I restarted it and it stalled upon putting it back into drive (manual transmission). It stalls now upon any stop from driving and when in drive and upon moving into a reverse from a parked position. I found out that there is a problem on this car with the torque converter remaining in locked position after cruising at highway speeds. Ford asked me to take it to a dealership to be diagnosed. I did and the service advisor told me that there was no way that could be the problem. After 3 hours of inspection he said that was the problem. For customer service got involved and tried to force me to do my completely unrelated maintenance with them in exchange to fix the transmission that they know failed, saying they needed some "loyalty" from me. They then sent me out in what they said was an unsafe vehicle. They then called me back and tried to tell me they wanted me to pick up approx. $682 of the $1815. They know that this is a problem with this transmission and are holding me hostage to replace.

- Cornelius, NC, USA