October 2016, regarding recall 1405S, a technician did a self test and indicated no diagnostic trouble codes were present. The self test and observation were performed for approximately 18 minutes (which is the allowable labor cost for recall repairs). Although no diagnostic trouble codes were present, the technician notated he 'reprogrammed pscm and ic.' At the time I had my vehicle serviced for the recall, 1405S, I was not experiencing any power steering issues. February 2018, loss of power steering, console reads 'power steering assist fault.' Returned to Ford dealership, informed by Ford the ocd code was directly associated with the loss of power steering and because a previous self test was performed at bayshore Ford, the recall would not apply and incur an out of pocket cost. However, the previous updated pscm software changes did not change the torque sensor fault strategy. Additionally, Ford did not inform consumers of the ultimatum : have vehicle reprogrammed and forfeit any future recall related repair coverage.

- Bloomington, IL, USA

Car started last week with a phantom shake of the steering wheel, while the car was on and in park, or while stationary at a stop light or stop sign, slight shake while driving. Now 8 days later, while driving in town, straight down the road, power steering assist failure error message came onto the dash, resulting in immediate loss of power steering. Recall was done to this SUV in 2014, and still there are issues. Seeing this same issue stated numerous times on the internet that this needs to be addressed!!

- Cooksville, IL, USA

I had my Escape serviced for the 14S05 recall in Oct 2014 where they did a software update for the epas in the steering column. Now my car's steering wheel shakes with a clunking noise when idling...and sometime while moving. I see reports/reviews that the power-steering will likely go out soon and put me at risk of a crash. All reviews mention estimates from Ford of $1400-$2000 to fix. They are claiming no responsibility to fix this, and yet I'm stuck with a serious threat to myself and others should something happen. Seriously, who has $2000 lying around to fix something that Ford should be responsible for, since the electric power assembly had a defect in it's design?! I also hear that replacements have the same defect and will likely fail again. I haven't been in an accident yet, but I'm having anxiety now every time I have to go somewhere.

- Lehi, UT, USA

Car was driving fine until steering wheel started to vibrate every time the car was idling, car has under 106000 miles on it.

- St. Paul, MN, USA

I have power steering issue.I have received message on dashboard saying"power steering assist fault". so, need some help to solve this issue.

- Newark, DE, USA

My steering column began to vibrate while at a stop light. Next I got the "power steering assist fault" code right before pulling into my driveway. The next morning I had no power steering in my vehicle. I had the recall done (14S05) in January of 2015. When I contacted the Ford dealership where I had the recall work done, I was told that there was a software update that had been performed, but no further work will be covered under the recall.

- Peoria, AZ, USA

Error code appeared on my dash reading. Power steering assist fault. 20 minutes later there is no power steering at all. I called Ford for the current recall about this issue and they said my vehicle is not one of the ones affected.

- Flagstaff, AZ, USA

While driving on a highway, my Ford Escape's steering wheel froze. It stiffened and was unmovable. I had to wrestle the steering wheel to get off the road, trying to turn it. I finally did turn, after a wide, wide turn, I was able to park it. The "power steering assist fault" words came on. I have not moved it since.

- Winslow, AZ, USA

Torque sensor failing after being replaced or reprogrammed steering wheel locking up in place

- Antelope, CA, USA

The contact owns a 2008 Ford Escape. The contact stated that the eps failed to function properly, which caused the steering wheel to seize. The contact had to apply extreme force to turn the steering wheel in either direction. The vehicle was excluded from NHTSA campaign number: 14V284000 (steering) according to the manufacturer. The dealer (tasca automotive group, 1300 Pontiac ave, cranston, ri 02920, (800) 788-2114) was contacted. The manufacturer was aware that the same symptoms may be related to the recall for this vehicle, but they provided no solution other than advising the contact to take the vehicle to the dealer. The failure mileage was not available.

- Providence, RI, USA

The contact owns a 2008 Ford Escape. While driving unknown speeds on February 19, 2018, the steering wheel shook. Two days later, while driving 40 mph, the steering wheel seized as an abnormal dinging noise was heard and the wrench icon illuminated. The contact called a local dealer (dick edwards auto plaza, 1825 goldenbelt blvd, junction city, ks 66441) and left a voice message but the dealer failed to return the phone call. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no further assistance. The failure mileage was 166,000.

- Junction City, KS, USA

Already had this recall fixed-# 14S05. Recall originally "fixed" in December of 2014. Steering wheel was shaking while driving and stationary, rattling noise. A new torque sensor was installed and that would take care of the problem. Today, having the same issues- steering wheel turning on its own, rattling. Doesn't matter if I'm driving at a stop light, turning, all the time. Have been told since it was already fixed(no it wasn't), they now have to replace the steering column which will cost about 1500 and it is not covered under the original recall. But they also say, that I should hold on to my receipt in case the recall gets extended, and can maybe get reimbursed. What's funny, is that the new steering column is redesigned(interesting) and other parts need to be changed along with it. Seems like Ford knew there was a problem the whole time and just took the cheap way out, and knew the original recalled parts would fail again and they wouldn't have to pay since it was already "fixed". not right

- Aurora, IL, USA

Recall was done in 2014 for power steering issues. We brought it to our local dealership and was told that the recall was just to update the module. After that, our steering would go off and on every now and then, but didnt think anything of it. About a month ago our power steering went out. I called our local Ford and told them of the problem. I was told that there is nothing they can do unless I pay $120 for them to diagnose the problem. After looking up what the recall actually was, it was a recall regarding the power sterling itself. I called Ford company and they said that because our local Ford already submitted the module update, then it was up to us to fix the problem. Looking at the recall, several people posted that Ford did the same to them after the recall was issued. Dealerships claiming it was just a software update. This is not the first vehicle and recall issue we have had with Ford. Their way of handling recalls that could potentially result in accidents, should not be tolerated. If systems have recalls, they should be required to fix the recalled part, not put a band aid on it to save a few bucks and get away with it.

- Belgrade, MT, USA

The contact, an independent mechanic, called to file a complaint for the owner of a 2008 Ford Escape. The contact stated that there was a failure with the electronic power steering. The contact stated that the steering was difficult to operate. The contact stated that the power steering reverted back to manual operation due to the eps failure. Lynch Ford (410 us-30, mt vernon, ia 52314, (319) 895-8500) was contacted and the vehicle owner was informed that the vehicle had been repaired per NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired a second time. The manufacturer was notified of the failure. The approximate failure mileage was 156,000.

- Springfield, IA, USA

I purchased this vehicle from a reputable used car dealership about 8 months ago. About a week ago my power steereng went out. I went into a mechanic and they said my torque sensor will have to be replaced. I did some research online and found that Ford issued a recall for my vehicle(and 1.4 million others) in 2014 because of a torque sensor failure and I simply needed to bring the vehicle into the nearest Ford dealership and they would fix it free of charge. When I called to schedule an appointment they said they wouldn't be able to fix it because the repair for that recall had already been performed on my vehicle, before I purchased it. I called Ford's corporate customer service line, and got the same response. This is completely unacceptable, the exact same issue is happening again, but Ford isn't taking responsibility. I have found dozens of complaints online of the same issue happening to other consumers where Ford will not honor the recall. Ford manufactured a faulty and dangerous product and is unwilling to correct their mistake.

- Omaha, NE, USA

The contact owns a 2008 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V284000 (steering) in 2016. The vehicle was taken to bell Ford (2401 West bell rd, phoenix, AZ 85013) where it was diagnosed that a software update was required. Later, while operating the vehicle, the steering wheel vibrated while the engine idled. The vehicle was taken back to the dealer where it was diagnosed that the steering rack replacement and steering calibration needed to be repaired. The vehicle was not repaired. The manufacturer was notified, but no assistance was offered. The contact indicated that the failure progressed and the power steering assist was inoperable. The failure mileage was 95,000.

- Glendale, AZ, USA

Steering wheel started shaking back & forth when I stopped at stop sign. I read that was the signs of steering not working. I drove slowly home 2 miles & parked.. there has been recall but not for mine, but same problem..

- Abilene, KS, USA

The power steering failed while driving, took to dealership and they told my daughter since the update was done it would cost $800 to fix part. This part should've been covered by the recall, now they want $2000 to fix because another part is bad. They sent my daughter a letter about the steering ujoint just to get it in the shop, that's when they did their update to satisfy your recall, now she lost power steering while driving, now won't honor your recall. Would you put your child behind this steering system or let them charge your child for the repairs?

- Kansas City, KS, USA

The contact owns a 2008 Ford Escape. While driving unknown speeds and attempting to make a right turn, the steering wheel failed to move and became inoperable. Also, the power steering warning indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 100,000.

- North Las Vegas, NV, USA

Power steering quit working, almost hit a car, mechanic says it needs a new steering column, at least $1000. Very dangerous, many complaints on this, Ford won't help

- Lowell, MA, USA