10.0
really awful- Crashes / Fires:
- 11 / 0
- Injuries / Deaths:
- 11 / 0
- Average Mileage:
- 99,520 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Power steering failed while driving. Steering column was replaced by storms Ford, East hampton, NY, 10/24/17. Mileage: 34438. Steering failed again, 3/30/18. Mileage: 35400. Is there any recall or other recourse to solve this problem?
- East Hampton, NY, USA
The contact owns a 2009 Ford Escape. While driving various speeds, the power steering failed and the steering wheel was very difficult to turn left or right. Les stumpf Ford in appleton, Wisconsin was made aware of the failure and offered to reset the PCM. The dealer would not replace the torque sensor or steering column as outlined in NHTSA campaign number: 14V284000 (steering) because there were no diagnostic trouble codes displayed when tested. The manufacturer was made aware of the failure. The failure mileage was approximately 138,000.
- Sherwood, WI, USA
The contact owns a 2009 Ford Escape. While driving approximately 40 mph, the steering wheel shook gently and then shook violently. After starting the vehicle, the power steering message illuminated and the power steering warning indicator illuminated intermittently. In addition, while turning the steering wheel, the lights illuminated and the steering wheel made an abnormal noise. The manufacturer was notified of the failure and informed the contact about a recall for the steering wheel. The vehicle was taken to family of pa (170 york rd, carlisle, pa 17013) where it was confirmed that the vehicle was included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was contacted and confirmed that the recall was repaired. The approximate failure mileage was 90,000.
- Mount Holly Springs, PA, USA
I had to have the electronic steering assist replaced in my Ford Escape due to the power steering going out. The vehicle was not in motion when it went out. A few months later I learned that there was a recall for "certain" make and model Escapes. Obviously, my vehicle should have been included.
- Seneca, MO, USA
The steering wheel locks up when driving. And viberates when idling. Electric steering
- Acushnet, MA, USA
The contact owns a 2009 Ford Escape. The contact stated that while driving about 40 mph, the steering wheel seized as the wrench sign illuminated. The vehicle was pulled to side of the road and was towed to the holmes tuttle Ford Lincoln tucson (888-298-7826, 660 w auto mall dr., tucson, ar 85705) where it was stated that the vehicle was serviced under NHTSA campaign number: 14V284000 (steering) and the contact would have to pay for further repairs. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not provided. The failure mileage was 147,000.
- Tucson, AZ, USA
The contact owns a 2009 Ford Escape. The contact stated that while driving at approximately 20 mph, the steering wheel seized as a result the contact lost control of the vehicle. There were no warning lights illuminated before or after the failure. The vehicle was taken to the tri star Ford dealership (930 us-22, blairsville, pa 15717) where the vehicle was diagnosed with a power steering failure. The vehicle was repaired but the repairs were unknown. The manufacturer was notified of the failure. The approximate failure mileage was 195,000. The VIN was not provided.
- New Florence, PA, USA
Ford Escape 140S05 torque sensor went out on my car. I was in the middle of a busy intersection. When I contacted the dealer ship they said they had fixed the recall in 2015 and would not be responsible for it again. This does not help with the safety any person driving with me or in another vehicle if I loose all my capacity to steer. I believe that if a recall is done on a car until the car is running any more. I am going to contact for dealership as well. Safety first!!!!
- Appleton, WI, USA
The contact owns a 2009 Ford Escape. While driving 45 mph, the steering column seized without warning. Brighton Ford (8240 grand river ave, brighton, mi) was contacted and diagnosed that the torque sensor failed. The dealer and manufacturer stated that the vehicle was not included in any open recalls. The contact was advised to call NHTSA. The failure mileage was approximately 123,000.
- Brighton, MI, USA
I was driving in the highway and I want to go to the rest area and turn left and the wheel got hard to turn the corner of the street, after that never loosened to drive the car
- Miami, FL, USA
My vehicle loses power steering while driving. When the vehicle is restarted, power steering temporarily works but then fails while driving.
- Papillion, NE, USA
2 years ago, while driving my 2009 Ford Escape in the city and highway, I had experienced difficulty with the steering freezing while driving. I had to restart the car to free the steering wheel. I took the car to the dealers where I purchased the car. The car was evaluated, they felt that the car was ok and was told that there were no recalls for the car. At this time, the steering wheel shakes and at times the steering is difficult because of the vibrations and freezing. Turning the car off and on frees the wheel but the vibrations continues with a slight touch of the wheel. I took it to a mechanic, who informed me that it would cost $1,200 to repair, however; I could still drive the car if I could stand the noise.
- Baltimore, MD, USA
The contact owns a 2009 Ford Escape. While driving 40-60 mph, the steering wheel failed to move in any direction without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the torque angle sensor needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 187,000.
- Willoughby, OH, USA
The contact owns a 2009 Ford Escape. While driving unknown speeds, the steering wheel failed to move without warning. The vehicle was taken to a local dealer (rich Ford, 8601 lomas blvd ne, albuquerque, nm 87112) and was informed that the vehicle had been repaired per NHTSA campaign number: 14V284000 (steering). The dealer diagnosed that the steering column assembly and torque sensor needed to be replaced. The manufacturer was notified and did not assist. The failure mileage was 154,000.
- Alburquerque, NM, USA
Steering wheel started to shake when stopped, with brake pedal depressed. A few hundred miles later lost power steering.also transmission downshifts hard, also noticeable clunk when shifting from park to reverse.
- Strawberry, AZ, USA
I know that there is a recall on power steering and my VIN is not included. My power steering isn't working. It showed a fault driving on the highway and then it went out.
- Bristol, CT, USA
The contact owns a 2009 Ford Escape. While operating the vehicle, the steering wheel shook and vibrated while the engine was idling. Eventually, the power steering malfunctioned and made the steering wheel very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer and manufacturer were notified. The failure mileage was 205,500. The consumer stated the torque sensor was replaced but did not resolve the issue. The steering box was replaced, resolving the issue.
- Belleville, MI, USA
Dash warning "power assist system fail" came on - steering locked up, will not turn either direction. Driving on street and turning into driveway. Car wouldn't turn and drove into yard. Fortunately no other cars on that side of driveway. Probably electric power steering quit working?
- Coon Rapids, MN, USA
The contact owns a 2009 Ford Escape. While driving approximately 70 mph, the steering wheel shook violently. There were no warning indicators illuminated. The contact reduced the speed and took the next exit. The contact noticed that the power steering ability seized. The vehicle was driven to the contact's residence. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 105,000.
- Albuquerque, NM, USA
- Oakland, MS, USA