Steering gave out suddenly causing the wheel to become stiff. Car was stationary at the time.

- Chester, VA, USA

Power steering assist failure had the power steering reprogrammed which temporarily fixed problem, steering is starting to fail again 2.5 months later. Ford claiming my vehicle was covered by 14S05 only for reprogramming and not replacing power steering column or torque sensor

- Hendersonville, TN, USA

Sudden loss of power steering assist even after the recall reprogramming. My vehicle was previously taken in for for recall number 14S05 in July. 2014. Trouble codes were not found at that time so the dealer supposedly did a reprogramming which was designed to prevent the loss of power assist. Our vehicle had a complete loss of power steering assist while driving on 11/7/17 I took the vehicle to my local Ford dealer and they found trouble code B1342 which if found during the 2014 recall appointment, it would have resulted in the steering column being replaced. I was told by the dealer that the steering column needs to be replaced but that my vehicle was no longer eligible for the recall due to the previous reprogramming, even thought it was completely ineffective in resolving the critical safety issue. Clearly, my vehicle experienced the exact power steering loss and failure code that was related to the recall. The reprogramming did not have the intended result whatsoever - I still experienced the power steering loss. I have tried to escalate this issue within Ford customer service but they are denying any responsibility to resolve this known defect under the recall warranty due to the previous reprogramming. I'm hoping NHTSA can help resolve this critical safety issue - I'm sure we're not the only ones affected! im a single mom and do not have the $1300 to replace this part which should of been replaced the first time!!!!!

- Demotte, IN, USA

Power steering failure

- Demotte, IN, USA

The contact owns a 2009 Ford Escape. While driving 20 mph, the power steering became difficult to operate without warning. The vehicle was not taken to be diagnosed. Rowe Ford auburn (699 center St, auburn, me 04210, (207) 784-2321) stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was contacted, but the office was not yet open for business. The approximate failure mileage was 156,961.

- West Garidner, ME, USA

The contact owns a 2009 Ford Escape. While at a complete stop, the contact heard an abnormal noise and the vehicle beeped. A warning alert appeared that indicated "power steering assist stalled". the contact was able to drive the vehicle home; however, the steering wheel stiffened and had to be turned manually. The vehicle was serviced per NHTSA campaign number: 14V284000 (steering) in December of 2014, but the remedy failed. The local dealer (westfield Ford Inc, 6200 South la grange rd, countryside, il, 60525) was contacted. The vehicle was taken to the dealer the following day where it was diagnosed that the remedy failed and the steering column failed and needed to be replaced. The dealer referred the contact to the manufacturer. The manufacturer provided case number: [xxx], but no further assistance was offered. The vehicle was repaired at the contact's expense. The failure mileage was approximately 81,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- La Grange Park, IL, USA

Power steering failure, previously recalled and "reprogrammed" instead of replaced

- Demotte, IN, USA

The contact owns a 2009 Ford Escape. The contact stated that there was a sudden loss of power steering, and the steering wheel was tight and difficult to turn left or right. The vehicle was pulled over to the side of the road. The vehicle was restarted and remained parked at the contact's residence due to the failure. The dealer (roy O'brien Ford, 22201 E 9 mile rd, St clair shores, mi 48080, (586) 776-7600) indicated that a manufacturer recall for the steering had been provided for the pscm reprogramming before the contact owned the vehicle; however, the instrument cluster module was not replaced. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 170,000.

- Grosse Pointe Woods, MI, USA

Recall14V28400 my call was assembled in kc and based on edmonds.com I should have received this recall to correct the electrical power steering. I'm have this problem and garvis Ford in ayer mass said that it was vechicla and based on VIN its nopt part of the recall, but the problem is there and I really don't believe them. Thjhis problem was present years ago and now the power steerring is no more.

- Clinton, MA, USA

In the past two months the power steering began to stop operating intermittently. Took it to dealership 2 times and they could not find the problem. Finally on Oct 24 the power steering failed to operate completely. It is being repaired at a cost of over 1000. Since only some of the 2009 Escapes were recalled in 2014, and mine was not included, I believe Ford should recognize this problem and recall my vehicle. This is a serious moving safety hazard. There is a major defect in the steering which can happen at any time.

- East Hampton, NY, USA

Loss of powering steering in vehicle going 55 mph on a busy highway. No engine lights or safety signals appeared on the dash when this occurred, there was absolutely no warning. Luckily, I was not in a serious accident when the loss of power steering occured and I was able to take the vehicle to the dealership to have it looked at. At this point they said the recall should have fixed everything regarding the electrical powering steering issue, but now that the recall has been closed there is nothing they can do and I am now responsible to have the power steering column replaced. When the vehicle was taken in the recall initially, it took them 2 minutes to complete the check list checking for dtcs and to reprogram the pscm and instrument cluster. The customer information sheet posted with the safety recall bulletin was never give to me even though all dealership service management should have provided a copy to those who only had reprogramming completed on their vehicle.

- Arlington, VA, USA

Power steering would not engage when the car was started. Worked fine after restarting the car for 1 day. Next day, power steering disengages after about 10 sec every time and will not come back with restarting the car. This is a known problem with a quick google search that Ford continues to ignore.

- Fpo, AE, USA

The contact owns a 2009 Ford Escape. The contact stated that after restarting the vehicle, the steering wheel was extremely difficult to turn. The vehicle was taken to an independent mechanic but the cause of the failure was not determined. The manufacturer and local dealer interstate Ford of miamisburg, oh. Were both notified of the failure but no assistance was offered. The failure mileage was 113,000.

- West Carrolton, OH, USA

The power steering fails and you are forced to turn without it. But it is not only without it, it feels as if the steering if fighting against you. Then at random times the power steering will start to work again. It makes it difficult because you do not know how the car will react.

- Omaha, NE, USA

Car serviced for recall 14S05 this August for power steering fault. Same issue: Lost power steering assistance and drop back to manual mode happen Oct. 16th. Ford refused to fix the issue under the same recall.

- Baltimore, MD, USA

The contact owns a 2009 Ford Escape. While driving unknown speeds, the battery indicator illuminated and the instrument cluster gauges flickered on and off. Also, the power steering assist failed and the contact was unable to turn the steering wheel. In addition, the radio and heater were stuck in the on position. The vehicle was taken to a local dealer (bill marsh Ford, 408 w mile rd nw, kalkaska, mi 49646) where it was diagnosed that the wrong battery was installed in the vehicle. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the issue and opened case number: Cas- 13337258. The contact was referred to NHTSA. The failure mileage was unknown.

- Mancelona, MI, USA

Immediate steering failure of the electronic steering with no notice or warning. Steering was working fine in the morning but upon starting the car in the afternoon, there was no power steering. There is a recall for this issue but it does not appear my car was included in the recall. The recall should be expanded as this is a known and widespread issue with this vehicle.

- Marble Falls, TX, USA

The contact owns a 2009 Ford Escape. While the vehicle was stationary or while driving various speeds, the electronic power steering failed. The contact stated that the power steering failed without warning and was intermittent over a period of a month. Arrow Ford service in abilene, Texas was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and stated that the repair for NHTSA campaign number: 14V284000 (steering) had already been performed on the vehicle. The failure mileage was approximately 110,000.

- Abilene, TX, USA

Loss of power steering while driving. It will turn off without warning making it very difficult to control car

- East Hampton, NY, USA

The contact owns a 2009 Ford Escape. The contact stated that the vehicle experienced a loss of steering that required excessive force in order to operate the vehicle. Pine belt Ford (120 ms-589, purvis, ms) diagnosed that the power steering module was defective and needed to be replaced. The contact stated that the vehicle was previously serviced per NHTSA campaign number: 14V284000 (steering) a year prior to the failure. The manufacturer was notified of the failure and no assistance was offered. The failure mileage was approximately 150,000. Consumer stated first repairs on recall Oct.2016 @ about 138,000 miles. Updated 7/24/18

- Lumberton, MS, USA