The contact owns a 2010 Ford Escape. While driving at various speeds, the vehicle became difficult to steer and shook. The vehicle was taken to the dealer where it was diagnosed that the instrument cluster module would need to be replaced. The vehicle was previously serviced under NHTSA campaign number: 14V4280000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the vehicle had experienced no failures before the recall. Since the software update, the vehicle experienced issues with the steering. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 129,000.

- Detroit Lakes, MN, USA

1st occurance happened when going into an exit in the state of Pennsylvania from the highway. All gadgets froze and shut down. Engine kept running but stayed at 40 mph no matter how many times I pressed on the brake. 2nd occurence happened on the highway in NJ, same thing speedometer stayed stuck at 40 mph no matter how many times I pressed on the brakes.

- Sciota, PA, USA

Unexpected glare from the instrument panel has the potential to blind you while driving thru winding roads in bright sunlight. The curvature of the lower right and left corners of the panel needs to be made of a non-glare material. I am going to place something in each corner to keep them from reflecting the sun back in anyone's eyes.

- Phoenix , AZ, USA