10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
44,100 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (1 reports)
  2. returned to ford under the lemon law (1 reports)
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problem #2

Oct 042016

Escape

  • Automatic transmission
  • 88,000 miles

I bought this 2013 Ford Escape from Jack Links motors in Chippewa falls, WI in July 2015. It has 88,000 miles on it. I just got the transmission replaced. 2 days later I started to hear a clunking, croaking sound from the back end. The car is now back at the Ford dealer being worked on, but they can't figure out what exactly is wrong with it. The manager told me they think it may be the rear drive train. You would think that if you pay $20,000 for a car that it would be a decent running car & not have such major issues after 1 year. I have also contacted the dealer & they won't help me!!! I used to think Ford was the best, but now I am embarrassed that Ford will not stand behind their junk!!!

- Jeanna T., Black River Falls, WI, US

problem #1

Nov 232012

Escape SEL 1.6L

  • Automatic transmission
  • 120 miles

It seems the dealership had to contact Ford Tech Dept for issue. It turns out the the rear differential is defective...I now have 4800m on this vehicle...the noise was there from when the car was picked up new with 150m on it. This car has already 6 to 7 issues that had to be repaired...YES...Im getting close to the Ohio Lemon Law....8 different repairs! I will be filling as such when that 8th one occurs!

Update from Mar 19, 2013: Okay so I got the Escape back...the whining noise was a DEFECTIVE REAR DRIVETRAIN....they had to stop production to get one one off the assembly line. They basically replace the whole rearend. The clunking noise is a defective rear shock(s), Ford already knows about this but wants to figureout how to replace the defective part rather than the whole strut. The rear clunk is from the defective rear end!

Right now its been in the shop for over 30 days total.
Yes its now considered a LEMON.
Ford is now reviewing my request to buy it back. They really dont have a choice here, The ORC (Ohio Revised Code) takes presidence over this decision. Sure they may deny it, but getting an attorney wont be a problem, because they will have to pay him for all the legal fees.....so lets see how this goes! Update later.. Thom

Update from Aug 10, 2016: It was returned to Ford under the Ohio Lemon law! Got an Edge...Much happier now!

- tgd, Cleveland, OH, US