The contact owns a 2013 Ford Escape. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated with the "Engine Overheating" message displayed. In addition, the vehicle stalled. The vehicle was towed to a dealer where the radiator, valves, gasket, cylinder head, thermostat, and several other unknown parts were replaced. The contact stated that the failure recurred repeatedly. The vehicle was towed to a different dealer where the vehicle was several other unknown repairs were performed. The contact stated that the failure persisted, and the vehicle was taken back to the first dealer where several more unknown repairs were performed. The contact stated that the failure recurred, and the vehicle was not repaired. The contact discovered NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 93,652.

- Tampa, FL, USA

The contact owns a 2013 Ford Escape. The contact stated while driving at approximately 20 MPH, there was steam coming from under the hood. The contact stated that the Low Coolant warning light was illuminated. The contact pulled over to the side of the road and checked under the hood. The vehicle was driven to a nearby independent mechanic where the contact was informed that coolant needed to be added to the reservoir. The coolant was added by the independent mechanic and the contact continued driving; however, approximately a week later, the message was displayed again. Due to the independent mechanic's diagnosis prior, the contact added coolant to the reservoir. The contact took the vehicle to the dealer, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer confirmed that the recall repair for NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) was performed for the previous owner of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

- Portland, OR, USA

The contact owns a 2013 Ford Escape. The contact stated that while operating the vehicle the message "Add Coolant" had been displayed and the vehicle began to hesitate and sputter. The vehicle was taken to the local dealer who diagnosed that the standpipe was faulty and needed to be replaced. The standpipe was replaced but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 90,000.

- Apple Valley, MN, USA

The contact owns a 2013 Ford Escape. The contact stated when he started the vehicle in the morning, the vehicle was idling roughly, and clouds of white smoke was coming from the exhaust pipe. The contact stated that once the vehicle had warmed up, the smoke would stop. The contact stated no warning light was illuminated. The contact stated that additionally, he would lose forward momentum and he saw that the check engine warning light was illuminated. The contact stated that he checked the vehicle and became aware that the coolant reservoir was consistently low and needed to be refilled. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2100 (Engine and Engine Cooling). The failure mileage was approximately 160,000.

- Warren, MI, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" Coolant system is experiencing major leak at the coolant stand pipe. Also vehicle is reading a protection code and vehicle appears to be overheating but it's not. Coolant leak is seeping onto the belts and hoses that were also replaced. Engine seals have also leaked and have been recently replaced several times. Vehicle is available for inspection. How was your safety or the safety of others put at risk? Safety recall 13S12 with a risk of localized overheating of the engine cylinder head that may lead to oil leaks and fires was not completed per the procedure provided by FORD motor company. The dealership that was responsible for completing the recall located at 488 U.S 1 Highway in Vero Beach Florida in 2019 is no longer operating. Several components of the 64 page recall were not completed as verified by a copy of the work order I have in my possession. Has the problem been reproduced or confirmed by a dealer or independent service center" Yes, my ford service advisor in Thomasville, GA has verified that this recall was not done properly and that my car falls under the manufacturer year that was negatively effected by this common problem with all cars produced within the same specific time frame by the manufacturer (FORD). The loss of coolant and potential overheating of the engine is a major common issue with this vehicle make/year/model. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes, check engine light is currently on and a protection code for the engine overheating has displayed on dash board for several months however my service advisor has advised me to contact ford motor company. Ford has told me to file a complaint with your division. Battery also drains repeatedly.

- Thomasville, GA, USA

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 50 MPH, the low coolant warning light illuminated. The vehicle was parked at the residence where coolant was added to the vehicle. On another occasion while driving at an undisclosed speed, the low coolant warning light illuminated again. The vehicle was taken to a dealer however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was 98,924.

- Springfield, OH, USA

The contact owns a 2013 Ford Escape. The contact stated while driving at an undisclosed speed, the Coolant Low message was displayed, and the vehicle then lost motive power. The check engine warning light was illuminated. The contact added coolant and was able to restart the vehicle; however, the failure recurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 110,000.

- Johnston, IA, USA

The contact owns a 2013 Ford Escape. The contact stated that coolant was leaking from the vehicle. The contact added additional coolant, but within a week half of the coolant had leaked out. The engine was hot, and a message to -??Pull Over-?? was displayed. The vehicle stalled. The vehicle was taken to the local dealer, who was unable to locate the leak. The vehicle was taken to an independent mechanic and the contact was informed about a recall however, the contact declined the repairs. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 89,621. The VIN was not available.

- Winder, GA, USA

Cars is losing antifreeze with no visible leaks in engine compartment or under vehicle. Strong smell emitted around vehicle when driven.

- Feeding Hills, MA, USA

The contact owns a 2013 Ford Escape. The contact stated that while driving approximately 40 MPH the messages "Engine overheating" and "Coolant level low" were displayed. The contact stated that the vehicle decelerated from 40 MPH to 5 MPH. The contact had coasted to the side of the roadway and waited for approximately an hour for the engine temperature to cool down before continuing to drive. The failure had occurred 3 times. The contact stated that during one failure, in addition to waiting, the coolant level was refilled above the suggested fill line and the vehicle regained proper function. The vehicle was taken to an independent mechanic where it was determined that coolant was leaking into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Numbers: 12V551000 (Engine and Engine Cooling) and 12V431000 (Engine and Engine Cooling). The contact was referred to the dealer. The dealer was contacted and it was confirmed the VIN was not included in the recalls. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.

- Roanoke, TX, USA

The contact owns a 2013 Ford Escape. The contact stated after starting the vehicle, he noticed that coolant was leaking significantly onto the ground. The contact stated that he added coolant to the vehicle and drove to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed and determined that the cylinder head plug was fractured. The mechanic determined that the failure was related to NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact stated that the manufacturer was notified of the failure and informed him that the NHTSA was responsible for the VIN selection. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 140,000.

- Forked River, NJ, USA

The contact owns a 2013 Ford Escape. The contact stated that the "Coolant Level Low, " message was displayed on the instrument panel. The vehicle was taken to an independent mechanic, and it was discovered that there was a hairline crack in the coolant reservoir. The vehicle was repaired; however, the failure persisted. The contact stated that there was blueish-colored smoke coming from the vehicle upon a cold engine start. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 95,000.

- Kenai, AK, USA

The contact owns a 2013 Ford Escape. The contact stated while driving 60 MPH, the engine was misfiring, and the check engine warning light was illuminated. The contact stated that he drove to the residence. The contact stated that he used an OBD reader and retrieved DTC code: P0304 (Cylinder #4 Misfire). The dealer and the manufacturer were notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 144,618.

- Lake Winnebago, MO, USA

The contact owns a 2013 Ford Escape. The contact stated while driving 45-50 MPH, the vehicle overheated. Additionally, a message indicating a low coolant level was displayed, and the vehicle shut off. The vehicle was towed to the dealer, where the coolant temperature sensor housing was replaced; however, the failure recurred while driving. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where the coolant temperature sensor housing and coolant hoses were replaced; however, the failure persisted. The vehicle was towed to an independent mechanic, where it was diagnosed that there was coolant intrusion in the oil reservoir. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed the contact that the recall repair was performed in 2014. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.

- Elyria, OH, USA

The contact owns a 2013 Ford Escape. The contact stated that the vehicle was parked outside the residence, and she noticed that coolant was leaking onto the ground. The contact stated that she added coolant to the vehicle, but the coolant continuously leaked onto ground. The contact started driving the vehicle however, the vehicle started overheating and a message advising to pull over was displayed. The contact reversed to the front of the residence and parked the vehicle. The contact stated that while driving approximately 55-60 MPH, the vehicle overheated and shut off. The contact was able to veer to the side of the road. The vehicle was towed to the residence. The contact stated that the failure recurred several times while driving. The vehicle was towed to the dealer several times, and the dealer diagnosed that coolant was leaking from the coolant hose, and the engine coolant temperature sensor housing was cracked. The dealer repaired the vehicle twice; however, the failure recurred. The vehicle was taken to an independent mechanic, where the coolant hoses were repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 47,841.

- Norfolk, VA, USA

The contact owns a 2013 Ford Escape. The contact stated that the vehicle was experiencing abnormal coolant consumption. The contact stated that she placed a cardboard underneath the vehicle to check for coolant leaks; however, there was no leak. Additionally, the contact stated that she had noticed that there was oil intrusion into the coolant reservoir. The vehicle was taken to the dealer, who informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The failure mileage was approximately 120,000.

- Plymouth, ME, USA

The contact owns a 2013 Ford Escape. The contact stated that on several occasions while driving 20 MPH, the vehicle started to overheat. An unknown warning light was illuminated. The vehicle was steered to the side of the road and restarted. Additionally, the contact observed condensation under the front of the vehicle. The vehicle was taken to an independent mechanic on several occasions where it was diagnosed that unknown parts needed to be replaced. The vehicle was repaired over 20 times, but the failures persisted. The manufacturer was notified of the failure. The failure mileage was approximately 67,000.

- Chuluota, FL, USA

The contact owns a 2013 Ford Escape. The contact stated that coolant was leaking from the vehicle. The contact added coolant, but the coolant continued leaking from the vehicle. The vehicle was taken to an independent mechanic however, the mechanic could not find a coolant leak. The vehicle was taken to the dealer and the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was contacted and advised the contact to take the vehicle to a dealer for assistance. The failure mileage was 113,000.

- Buffalo, NY, USA

The contact's granddaughter owns a 2013 Ford Escape. The contact stated that while his granddaughter was driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed then the vehicle overheated. An unknown warning light was illuminated. The contact then stated that his granddaughter stopped the vehicle and then turned off and parked the vehicle to allow the engine to cool down. The contact's granddaughter was able to restart the vehicle. The vehicle was then taken to an independent mechanic where it was diagnosed and determined that the engine short block had cracked, and coolant had leaked into the combustion chamber and the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 120,000.

- Dandridge, TN, USA

The contact owns a 2013 Ford Escape. The contact stated that the low coolant warning light was displayed on the instrument panel with heavy white smoke coming from the tailpipe. The vehicle was taken to an independent mechanic where it was discovered that coolant had leaked into cylinder #3, causing engine failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The contact was given a case number and was referred to the NHTSA Hotline for further assistance. The vehicle was not yet repaired. The failure mileage was approximately 106,000.

- Bellingham, MA, USA