10.0
really awful- Crashes / Fires:
- 2 / 5
- Injuries / Deaths:
- 1 / 1
- Average Mileage:
- 33,347 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Safety recall 16S30/NHTSA recall 16V-643 has not been done by the manufacture as of Nov 2017. Dealers say the can not get the parts to do the recall.
- Appomattox, VA, USA
1. seat belt: Driver's seat belt unexpectedly stopped working and will not click or lock into place. The seat belt pretensioners to not function as intended when needed, increase the risk of occupant injury in the event of a crash. 2: electrical system: Instrument panel: Blank display, or often times inresponsive. If the instrument cluster is inoperative, the driver of may not be warned of safety related issues such as low tire pressures or disabled air bags, increasing the risk of personal injury or a crash. 3.body: Door: The body of the rear drivers side door is often hard to close and the body of the door often comes off. A door that opens unexpectedly in the result of not being able to close, may result in an unrestrained occupant falling from the vehicle, increasing the risk of injury.
- Jackson Center, OH, USA
Engine coolant sensor re-program recall. This was corrected October 10, 2017 at Ford dealership in bensenville, Illinois. Also four door latches were recall and replaced at same time.
- Wood Dale, IL, USA
Delay in getting recall taken care of. Notified a year ago of recall, finally received letter in may that parts were available, scheduled appointment for 7/19/2017. Dealer canceled the appointment 2 days before saying parts were not available. It is now 1 month later and the dealer hasn't even ordered the parts.
- Excelsior Springs, MO, USA
The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gibbons Ford located at 704 martin F. gibbons blvd, dickson city, pa 18519; (570) 489-4747) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. Updated 09/06/17
- Scranton, PA, USA
My car had a recall in Sept 2016 and I haven't been able to get it fixed yet. My dealership still has no parts. So what am I supposed to do.
- Chesapeake, VA, USA
The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/ locks/linkages) and 17V209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17
- Cogan Station, PA, USA
We purchased a 2014 Ford Escape from scaffidi motors in stevens point. We have had the vehicle in for repair numerous times because frequently when you shut the back doors the inside door panel comes loose wherein you have difficulty opening and the inside door panel gets damaged or you cannot open the doors. As of today, both doors will note open. In order to get in or out of the vehicle, we have to climb thru the front passenger door. Not safe and an inconvenience.
- Stevens Point, WI, USA
The contact owns a 2014 Ford Escape. While pulling out of the driveway, the driver's door became ajar. The contact was unable to latch the door. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the recall repair was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 37,000.
- Yarmouth Port, MA, USA
The contact owns a 2014 Ford Escape. The contact stated that the rear driver side door would open independently and the liftgate would fall independently. The vehicle was taken to the dealer where it was diagnosed that the failure could not be replicated. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages), but the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
- Louisville, KY, USA
The contact owns a 2014 Ford Escape. The contact stated that the dashboard buckled and separated near the steering wheel area. The dealer was notified of the failure and provided the contact with a cost estimate. The manufacturer was notified of the failure and provided no remedy other than the contact replacing the part. The approximate failure mileage was 54,000.
- Ledbetter, KY, USA
The contact owns a 2014 Ford Escape. While driving approximately 70 mph, the noticed the liner on the driver side of the dashboard began to separate from the frame. The vehicle was driven to the dealer where it was diagnosed that the dashboard separated from the frame and it was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 37,000.
- Virginia Beach, VA, USA
Drive side door open when driving by self.
- Kerman, CA, USA
Rear outside door handles stick. Excessive force has to be used to open the doors. Parts have fallen out of handle inside door.
- Dexter, MI, USA
The back driver's side passenger door popped open and would not close. I was driving straight on a city street and had to pull over. I could not close it completely even by using a bungee cord as a temporary fix.
- Scottsdale, AZ, USA
Water leaking inside above passenger side door towards windshield. Dealer claims it is coming from roof rack. It has been resealed twice but continues to leak. Track from rack does not lie flat, leaks are staining interior. Do not yet see mold or rust, but it is possible.
- Harwich, MA, USA
Door ajar warning keeps going on and even after repeated hard close of door warning is still on. Vehicle is in park and not moving. Door latch assembly needing replacement.
- Maplevalley, WA, USA
**this incident involves the panoramic roof glass/window spontaneously bursting at highway speeds.** my family and I were driving at highway speeds when suddenly we heard a very loud explosion. It startled my husband, he almost lost control of the vehicle because the vehicle swerved as a result of having the roof torn open at highway speeds. This incident could cause a severe, life-threatening injury. We pulled over to the side of the road. We saw that the glass had burst almost completely, leaving only approximately 1.5" margins of shattered glass around the edges. The rubber bond that seals the glass on all four sides to the roof of the vehicle bent to the point where it was flailing about on the highway. The shattered pieces of glass chipped/scratched/damaged the roof rack, rear panoramic roof glass (the panoramic roof on the this Escape is comprised of two glasses, one in the front that slides opened and closed, and the rear one that remains stationary) and the roof of the vehicle. Absolutely nothing impacted the vehicle to cause this damage. This incident is not a result of misuse or abuse. It is absolutely a defective component that Ford Motor Company has not been responsible for. Whilst on the side of the road, we contacted our Ford dealership. They told us to send pictures. We did and they sent them to Ford corporate for approval. They answered that since they can't see the defective component in the pictures, they can assume something impacted the glass and therefore the incident does not qualify for warranty service. I was quoted that the repairs could cost approximately $1500usd. I have documentation and pictures of the incident that I would be more than happy to share if deemed helpful to make my case. This is an issue that has affected many Escape owners. There was even a recall in 2014 regarding issues with the panel of the panoramic roof.
- Norwalk, CA, USA
The rear hatch where the handle bar is to close the back hatch has ripped off. This is now hanging and has caused the back plastic piece that holds my window, windshield wiper, and where I am supposed to pull the hatch door down to be useless. It just flaps now. I cant shut my door with the handle that was provided since it fell off!! I hope this doesn't make my windshield leak or hurt the wiper.
- Bono, AR, USA
- Warren, MI, USA