6.5

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
10,800 miles

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problem #1

Jan 152022

Escape

  • 10,800 miles
The contact owns a 2019 Ford Escape. The contact stated that while depressing the brake pedal, the contact heard a grinding sound. The contact took the vehicle to the dealer who diagnosed that the grinding came from metal-on-metal contact and that the brake pads needed to be replaced. The contact thought that the repair would be covered under warranty. The contact was informed that the warranty was invalid. The rear rotors and pads were replaced. The contact called manufacturer who confirmed the warranty was not valid for maintenance services. The approximate failure mileage was 10,800.

- Lancaster, NY, USA

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