The contact owns a 2009 Ford Escape hybrid. While driving approximately 30 mph with the heat on the engine light illuminated. He set the heat to 70 degrees and it became hotter than normal in the vehicle. The vehicle was taken to an authorized dealer for the failure. He was advised by the dealer that the air blend box actuator was defective and replaced it at the contacts expense. The failure mileage was 37,000 and the current mileage was 38,000.

- Hampshire, IL, USA

Organization owns two 2009 Ford Escape hybrids. First vehicle has had numerous problems including ac/heating system was repaired under warranty, steering wheel cover disintegrated and was replaced under warranty, check engine light has repeatedly come on dating back to when vehicle was under warranty, but dealership could not replicate the problem or find any codes, ABS module went out at 52,000 miles, when module was replaced, code for hydraulics showed another module needed replaced, car is still in shop, and dealer says there are still additional codes that have not been addressed. This vehicle has not been in an accident or any other type of situation that would cause this kind of mechanical and/or electrical problems. When Ford customer relations was contacted, they said there was nothing they could do since the car was no longer under warranty at 52,000 miles.

- Searcy, AR, USA