1997 Ford Escort LX wagon component: Structure:hatchback hydraulic cylinder:trunk cylinder manufacturer: Ford Motor Company the clips that hold the hydraulic cylinder to the frame have come off the passenger side liftgate assist. How this was determined was I opened the hatchback and leaned in and the hydraulic arm came off and the hatchback fell on me. Both scary and painful I contacted Ford attempting to obtain replacement clips, but they are requiring me to purchase an entire assembly. I am disappointed with their response, because 1) this might potentially cause injury to other owners of the Ford Escort LX wagon, 2) it only needs the clips I don't want to have to purchase unnecessary components for monetary and environmental reasons, 3) this is part of the frame and should never become a hazard to people. Gas cylinder bracket on the right hand bodyside outer panel was incorrectly welded. The gas cylinder bracket may not properly support the liftgate increasing the risk of personal injury.

- Tucson, AZ, USA

My wife was involved in a head on collision. She and my two children were choppered to a trauma unit. My 10 week old son was in the evenflo on my way system and the base broke apart upon impact. The system held him in place, but my concern is with the base breaking apart. Model#4921B7P2 manufactured 14 jan98.

- Pitman, NJ, USA