While driving the car on a busy street in Austin, Texas, the air conditioner stopped working. The driver and passenger (vehicle owners) noticed a burning smell. The driver pulled over and turned off the engine. Upon opening the hood, smoke was observed coming from the front passenger floorboard area. Melting hot plastic was observed dripping from under the dash. Flames were observed coming from the floorboard carpet. The driver received second degree burns to his fingertips on his right hand while inspecting the vehicle. The fire was extinguished and the car was towed to Maxwell Ford in Austin, Texas for repair. Ford Motor Company was notified of the incident. The cause of the fire is believed to be related to the air conditioner blower motor, but the cause is still unknown. The car has received routine maintenance and servicing from Ford.

- Hallettsville, TX, USA

My car was left in park with the engine running and ac on for 30 min due to having groceries in the car. My car caught fire and completely burned up. There was nothing flammable in my car other than the 1/4 tank of gas I had left. Fire chief said the fire appeared to start in the engine. The vehicle was parked in a driveway.

- Opelika, AL, USA

The car horn does not work whether the car is in motion or stopped. I feel this is a great safety hazard for me and other drivers out on the road.

- Tyler, TX, USA

I was involved in a major front end collision yesterday that is most likely resulting in totaling my brand new car. My entire front end is demolished and frame was definitely effected as car doors couldn't even be opened. With all that said my air bags didn't deploy, the safety feature that is supposed to protect my family and I god forbid we get in an accident which we did and I want to know why! I contacted Ford last night and they referred my to my dealership and when I called my dealership they told me they don't make the cars! I just want answers.

- Bangor, PA, USA

I was sitting in a wal-mart parking lot without the car running. The temperature was approx 35-40 degrees with light rain/snow. While sitting there I heard a really loud pop. After looking outside and around the vehicle to see what was overhead (nothing), I noticed that the moonroof had shatter and made the back part of the glass bubble upward toward the sky with a small hole and the entire glass shattered. Of course I had to drive the vehicle home (approx 22 miles) and then to the dealer (another 25 miles). At this point most of the glass fell into the moonroof slide cover and thus did not show the bubble in the glass. Ford will not cover stating it was broke by force. We have owned the car less than two months (purchased on 8/22/15 - day broke 10/18/15) and the vehicle has only 3,700 miles on it. All pictures taken were done by the dealer.

- Jamestown, PA, USA

I was not able to open the rear lift gate, the window did work fine. This would happen every now and then non predictable.. the dealer replaced the latch and was amazed the electric key fob did not work of the manual lift gate. There is no emergency override!!!! if some was in the 3rd road seat, and something happened they could not get out. August 1, 2015 I went to the vet with my dog in her kennel in the back. Outside air temp was 93 degrees. I could not open the back hatch to get my dog out. I had to lower all the middle seats, open her kennel, and "convince " her to come out and walk around. I had to lift her up and put her on the ground. Being handicapped this was not fun.. of course after the vets visit, the darn thing worked it is dangersous!!!

- Winchester , MA, USA