While driving out of parking lot during a very warm day (100 degrees), A/C blower was on high as normal: 1. A/C blower suddenly stopped working. 2. A smell of something burning became evident inside car 3. Suddenly smoke started coming out of passenger side defroster and A/C vent 4. After passenger exited vehicle, I went to look under passenger glove compartment and discovered a small fire under dash. Tried to douse flames with water bottles, but with no effect. 5. Opened glove compartment box and flames came out of opening immediately. 6. Witnessed a small size soup can and melting plastic fall on passenger floor of dripping fire 7. Fire spread suddenly up into dash and windshield and then cabin 8. Called 911 and fire department arrived within 3-4 minutes. 9. Fire became an inferno and car burnt to the ground

- Pioneer, CA, USA

Our car experienced a failed Throttle Body Assembly. While driving our car, the engine would lose power, and the car would start to violently shake. The wrench light would come on the dash. We would have to pull over whether we were on the highway or a city street. Once we turned the car off and back on the wrench light would disappear. We took the car to our mechanic who could not figure out the issue due to no codes. The Ford dealership told us the same thing as our mechanic - without a code(s) it would take a lot of time and money to figure out the problem. Finally after several (at least 5 time) scary occurrences of this issue, the engine light came on and gave a code. We fixed the issue on June 23, 2022.

- San Francisco, CA, USA

Phone and Bluetooth are inoperable, as well as usb and auxiliary are inoperable. This presents a danger as the APIM controls a number of functions on the vehicle that could also become safety threat such as relying on the back up camera which has also presented intermittent issues.

- Raytown , MO, USA

Backup camera displays video while drive forward. Almost like having a tv in front seat. Dealer can not recreate. Happened intermittently. Also goes blank and fuzzy intermittently which there is recall for on 2019 and 2020 models.

- Fresno, CA, USA

Shortly after the car was started and while still parked, a foul smell was detected and black smoke observed coming from the air vents. The vehicle was then turned off however within minutes of safely exiting all passengers from the vehicle, flames came out towards the passenger seat from underneath the glove box. An unsuccessful attempt was made to smother the flames with large wet towels before being successfully put out with the fire extinguisher. 911 was called and the fire department suspected the cause of the fire was the HVAC motor blower. The battery was disconnected and the car towed to the dealership where it has been for the past week. As of yesterday, according to the dealer, the source of the fire is thought to be a short circuit in the HVAC motor blower. The insurance is awaiting the fire report at this point.

- Perrysburg , OH, USA

Vehicle was 18 months old, manufactured in July 2017, issue arose is December 2019. The power steering went out. We were told it was due to a corroded positive battery cable. We bought a warranty but the repairs were not covered by the warranty because it is considered a "maintenance issue." The repairs cost about $1,000.

- Garland, TX, USA

Car will downshift to 1st gear, engine RPM will go to 8000, and loss of power. This is a major concern with winter coming on, when one travels on ice or snow and car decides to downshift, guess what, one will wreck!! has been to two dealerships for a total of 23 days and they cant find anything. No codes are stored. Also from time to time when starting all electrical power will come on but no start. Take key out wait a few minutes then key works.

- Henryetta, OK, USA

09-10-19 my 2017 Ford Expedition has shut down multiple times while driving down the road. The dashboard lights go black and all power is lost, engine, power steering etc. I had the vehicle towed to the dealer on 09-08-19. While it was being towed, the engine compartment caught on fire and the tow truck driver had to put out the fire with an extinguisher. Fortunately, I decided to have the vehicle towed as this entire experience is a life safety matter.

- Boynton Beach, FL, USA

The contact owns a 2017 Ford Expedition. The contact stated that the electronic touch screen monitor failed to operate. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.

- Easton, MD, USA

Rear widow defroster terminal fell off of right side of rear glass, crest Ford of flatrock Michigan replaced rear glass on 12/26/2017 under warranty. On 01/28/2019 the rear window defroster terminal fell of the right side of that rear glass after13 months of use, at that time I was over my 36,000 mile warranty and contacted crest Ford looking for some help with this issue. Crest Ford contacted me about a week later and stated Ford motor would not cover the repair. On 03/01/2019 I appealed this directly to the Ford Motor Co. Customer service and was told they would not replace the glass again. On 03/05/2015 I had a local glass shop replace the rear window at a cost of $262. I feel that this is a safety issue and want to know if this is common with this vehicle and is there any complaints about this with Ford vehicles. Also I would like Ford Motor Company to reimburse me the $262 dollars I spent on the new rear glass. Was driving vehicle both times when the terminal fell off the glass, first time the defroster had just turned off and the second time it was on.

- Trenton, MI, USA

My husband had a car accident on 2/22/2019 with a Dodge tam. The Ram hit my husbands Expedition and non of the airbags deployed. The accident happened at about 40 mph while my husband was sitting at a turn site. The other driver was driving towards my husband and hit him with his truck. My husband estimates the other driver was going about 40 mph. The other driver smashed into my husband as he was idle waiting to turn. My kids are hurt and my husband is hurt as well. The airbags did not deploy at all!

- Fort Lauderdale, FL, USA

Two weeks after purchasing my car I attempted to start it one morning. I got in the car and proceeded to put my foot on the break pedal and push to start. When doing that the engine did not start and the lights were flickering. I got out of the car took the key with me and the lights still flickered on and off. I had to get it jumped to take it to sun stare Ford. Who stated nothing was wrong with the car. I also have issues with the parking aide. I will just be driving (steets or highways) and all of a sudden the parking aide will go off. I am no where near any cars. It does it speratically. It scares me and now I am not sure if when the sensors on the side view mirrors are on if they are correct when attempting to switch lanes. I can't trust that when I am backing up or parking what the sensors are beeping at. This happens almost every time I drive the vehicle. Again I took the care to sun stare Ford and again no resolution and no explanation. Just laughed and said I don't know.

- Ocoee, FL, USA