The contact owns a 1996 Ford Explorer. The contact stated that dashboard lights were too dim. The gas cap was not secure on the tank and did she was unable to replace the gas cap on tight. The dealer advised her that the catalytic converter needed to be replaced because it added to the pollution. She received recall notice 09V399000, vehicle speed control and the dealer replaced the catalytic converter instead of the speed control deactivation switch. She called the dealer and the manufacturer but received no assistance. The vehicle had not been repaired at the time of the complaint. The current and failure mileages were approximately 157,000.

- Waterloo, IA, USA

Fuel pump was being replaced. Townsend Ford performed the job. Tech broke cheap plastic clip requiring fuel filler neck to be replaced. It's defective. Will not seal. Gas vapor leak. Check engine stays on. Ford has problem with supplier. None in country told to me about a couple months ago. Still none now. Gas vapor leak is health hazard and unsafe in my opinion. They keep blowing me off on resolution. Can you help? -thanks-

- Townsend, MA, USA

Fuel pump was being replaced. Townsend Ford performed the job. Tech broke cheap plastic clip requiring fuel filler neck to be replaced. It's defective. Will not seal. Gas vapor leak. Check engine stays on. Ford has problem with supplier. None in country told to me about a couple months ago. Still none now. Gas vapor leak is health hazard and unsafe in my opinion. They keep blowing me off on resolution. Can you help? -thanks-

- Townsend, MA, USA