10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 31,200 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 1999 Ford Explorer. The contact stated that the rod that is used to keep the hood lifted is too small. The rod does not keep the hood propped up and causes it to close. The hood has never fallen on him, but he has had many close calls. The vehicle has not been to the dealer, but they stated that the failure was the contact's responsibility. The current mileage was 35,000 and failure mileage was 30,000.
- San Diego, CA, USA
1999 Explorer hood does not stay open when lifted. The gas lift supports failed and caused the hood to come crashing down on the consumer's head. The hood caused a gash and swelling on the consumer's forehead.
- Niles, IL, USA
The factory hood shocks are too small and cannot hold the weight of the hood. This resulted in the hood slamming shut without warning. The hood would stay up for five minutes.
- Walkerville, MI, USA
The pressurized lift rods which hold the hood up failed several times, but the first time the hood fell and pinned my fingers under the closed hood. I feel the cooler air temperature (45 degrees) contributed to the failure. It hasn't occured during the warmer times of the year.
- Rancho Viejo, TX, USA
- Indiana, PA, USA