really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Apr 152005

Explorer 8-cyl

  • Automatic transmission
  • miles
Concerning 2002, Ford, Explorer, eddie bauer: We were driving on 09/19/2004 when a car drove up next to us and driver stated that rear brakes were smoking. No brakes were on. We pulled over, and saw that they were smoking and smelled badly. Called Ford roadside assistant to tow us to landmark Ford, in tigard, Oregon. Upon inspection on 09/20/04, parts were replaced. Two weeks later on October 3,2004, we were again driving and when we got home, and noticed that the rear left brakes were smoking and smelled badly. We called Ford roadside assistance, and had the car towed again to landmark Ford. Upon inspection on 10/4/04 we were told that they could not identify the problem and therefore would not replace any parts. We spoke with service manager larry baker concerning this issue. He asked us to drive the car home, and if it happens again to call and bring the car down. On Friday April 15,2005 we were driving with our two nieces when we noticed the left rear brakes started smoking and smelling badly. We were close enough to home and made it. The entire wheel on the left side was too hot to touch, the rubber on the tire was also very hot. We called Ford roadside assistance again to have the car towed down to landmark Ford. We received a call on Tuesday 04/19,2005 from service department that they could not identify the problem. We were asked again to pick up the car, and call if any problems arose. Three times the same exact thing has happened while driving. Smoking and smelling brakes is a serious safety hazard, and we are concerned that one time if this happens again the car could catch on fire. It appears to be an intermittent problem, and the service department manager mike walker stated previously that they have had some problems with this before, but not enough to put out a recall. We would appreciate some investigation into this matter as we are concerned for our safety, and the safety of others on the road.

- Portland, OR, USA