10.0

really awful
Crashes / Fires:
3 / 13
Injuries / Deaths:
0 / 0
Average Mileage:
90,998 miles

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« Read the previous 20 complaints

problem #68

Oct 102011

Explorer

  • 155,970 miles
The transmission started to slip in may of 2011. I had the transmission serviced and it did not correct the problem. I am unable to check the transmission fluid as it is a sealed unit no dip stick. We drove the vehicle until it no longer moves. The cost to replace the transmission is $2800 plus... there was no reason why this should have happened.

- Rome, NY, USA

problem #67

Jun 302011

Explorer

  • miles
The contact owns a 2002 Ford Explorer. While parked, the contact noticed flames around the radio console and the dashboard. The fire department reported to the scene and a report was filed. The cause of the fire was determined to be a failure within the radio console wires. The vehicle was not taken to the dealer for repairs. The approximate failure mileage was unknown.

- Houston, TX, USA

problem #66

Jun 022011

Explorer 4WD 8-cyl

  • 105,000 miles
Sparkplug was ejected from head while driving. The plug was manufacturer specification and properly installed to the correct torque. Sparkplug hole was damaged and needed to be machined for a new plug. Creates a safety hazard while driving as well as a fire hazard as the empty cylinder forces air/fuel mixture into the engine compartment where ejected spark plug could ignite it.

- Cincinnati, OH, USA

problem #65

Jun 092010

Explorer 4WD 6-cyl

  • 140,000 miles
The side curtain airbag spontaneously deployed upon side door closure of a Ford Explorer. The vehicle was sitting after re-fueling. Concurrent with and immediately prior to the deployment of the airbag, the door alarm system was chiming that a door was ajar, and after inspection by a mechanic it was determined that the security/door warning system module has failed. Ford was sent the airbag module for inspection, and has yet to provide the results of the module inspection - after a period of more than 5 months. Further problems persist with the electronic system. The door ajar alarm continues to sound at random intervals, the interior lights flicker on and off at random intervals, and the door locks repeatedly lock and unlock, all of which cause a distracting potential safety hazard while driving.

- Charlotte, NC, USA

problem #64

Oct 102010

Explorer 4WD 6-cyl

  • 99,350 miles
Heater failed causing windows to "fog" over and decreased ability to see out windshield.

- Millerton, PA, USA

problem #63

Aug 302010

Explorer

  • 64 miles
Even with a full tank of gas the gas gauge will go to "0" and the "check gauge" light comes on because the sender assembly unit of the gas gauge does not work. There had been another 2002 Explorer brought in for the same problem that morning. The part is not available and is on back order. The part cost $76.79 but the labor will be $270! this is a lot of money for us to pay due to an Ford engineering problem. Are many other 2002 Explorer experiencing the same problems? many times, because the fuel sending unit is corrupted, it will put too much fuel in injectors, which has caused my car to "bog down" especially dangerous at intersections and at hwy entrance ramps.

- Highland Falls, NY, USA

problem #62

Dec 132009

Explorer 6-cyl

  • 73,000 miles
The contact owns a 2002 Ford Explorer. The contact stated that the alarm on the vehicle would independently engage sporadically. The contact was able to reset the alarm yet the failure would only recur. The dealer advised that they could replace all of the sensors but they were unable to guarantee that the repair would resolve the failure. The vehicle was not repaired. The current and failure mileage was approximately 73,000.updated 11/19/10. The consumer stated he experienced several electrical problems with the vehicle such as the doors, dome lights, windows. Radio and power seats. The consumer stated she would the get problem fixed, but it would soon return. Updated 12/01/10

- Sandusky, OH, USA

problem #61

Aug 012010

Explorer

  • 105,000 miles
Door ajar light remains on although all doors are securely closed and locked. Drivers side locks are inoperable.

- Madisonville, TN, USA

problem #60

Aug 142002

Explorer 6-cyl

  • 100,611 miles
My 2002 Ford Explorer lxt, the door ajar light stays on and the dome light will stay on. Every once and a while the alarm will sound for no reason. This is a safety concern cause while driving at night and having the dome light turn on hinders your vision and could cause a traffic crash. Having the light stay on after you get out also drains the battery and causes problems when you go to start it up.

- Winter Haven, FL, USA

problem #59

Jun 292010

Explorer

  • 114,023 miles
O/D light blinking and irregular shifting during acceleration. 2002 Ford Explorer does not shift properly. Everytime I leave a stop sign or traffic light, the RPM's become very high (over 5,000) and will not shift. To keep the engine from racing, I have to lift my foot off the gas pedal to get it to shift. This causes the car to slow down quickly and with a line of cars behind me that do not anticipate me slowing down just as I am accelerating, this forces them to slow down quickly unexpectedly so they do not run into the back of the truck. This is dangerous.

- Greenville, NC, USA

problem #58

Jun 282010

Explorer

  • 90,000 miles
The contact owns a 2002 Ford Explorer. The contact stated the driver's seat detached from the floor board. The electrical gauges and components were also inoperable and the power door locks had failed. Neither the dealer or manufacturer was contacted in regards to the failure. The vehicle was not repaired. The failure and current mileages were 90,000.

- Suisun City, CA, USA

problem #57

Jun 162010

Explorer

  • miles
I bought my 2002 Ford Explorer used but also have a father-in-law with a Ford and he has the same problem. When we bought it the door ajar light was on all the time and the dome light would stay on but as we drove the light would turn off but the light would stay on. Recently last week the light stays on like normal but not the lights goes on and off, it dings constantly, and the doors lock and unlock while going down the road. It is very distractive as well as annoying. We got online to see what other people have done and there were lots of complaints. We tried the WD40 but they say that only works for a day or so.

- Greencastle, IN, USA

problem #56

May 262010

Explorer

  • 90,000 miles
Oh where do I begin. I have 90,000 miles on my SUV. My radio goes off and on randomly. Door ajar is on randomly. When shifting from park to drive, it sticks and I have to tap it to go into drive. Rear wheel bearing had to be replaced. O/D light came on and flashing. One time I thought it was in park and when getting out of my car, it began to roll after taking my foot of the brake. I see these seem to be problems for several Ford Explorer owners. Please please please get this across to Ford that these need to be recalled, if not I will not be a Ford owner ever again and tell everyone I know not to buy a Ford! what is going to take, a death or injury?? take responsibility Ford! hope this never happens to you but then again, you probably don't even drive a Ford.

- Meriden, CT, USA

problem #55

Jan 012008

Explorer 4WD 6-cyl

  • 75 miles
Door ajar light and beeping sensor is always going off. Causing the doors to unlock while driving and also causing the inside dome light to turn on and off. I have done some research and alot of Ford Explorer are having this problem.

- Forked River, NJ, USA

problem #54

Feb 122010

Explorer

  • 55,000 miles
2002 Ford Explorer limited electrical issues: 1)when I push the rear defroster button the ┐door ajar ┐ notice comes on 2)when the rear defroster is on the mirror adjustment switch does not work 3)if I leave the automatic headlight switch on and I shut the car down and lock it with the key farb the horn beeps twice (indicating the door is ajar) and the interior light stays on. I have to either switch the automatic headlight switch to off or manually turn the interior light off. 4)the back up beeper switch sometimes goes off when I put the car in reverse. Thanks for helping me out.

- Baldwin, NY, USA

problem #53

Dec 042009

Explorer

  • 119,000 miles
On Dec 4th 2009, my 2002 Ford Explorer was driving fine one minute and the next the O/D light started flashing. I turned off the ignition and restarted the vehicle. The O/D light blinking went away. The very next day again, with the light once again flashing, the vehicle refused to move forward when gas pedal was engaged; however the RPM revved up between 3 and 4. throughout that same day, I attempted to get vehicle into drive mode...eventually the vehicle just inched forward and finally stopped moving altogether. After a consultation with my local transmission repair shop.. I was dishearten to learn that in order to repair, what he described as a bad transmission, which is very common with the 2002 Ford Explorer..I'd have to pay $2868....since this incredible revelation, I'm discovering Ford knows all about but refuses to do the conscionable thing and recall these defective, dangerous but costly vehicles. I regrettable paid the $2868 repair charge for a rebuilt tranny with absolutely no assistance from Ford. My vehicle is paid off and I really cant afford to just invest close to 3K in a vehicle that should've been recalled and fixed especially since the Ford corporation is fully aware but doesn't care about the people who still buy american and want to continue supporting american made products. But since Ford refuses to stand behind their product, it may force a loyal customer to go elsewhere in the future when purchasing a new vehicle. My vehicle was recently repaired on 2/8/10.. so far I've driven it once... so far so good...I received a better warranty from my tranny shop than the Ford company was willing to stand behind. The drivers side door ajar alarm chimes while door is securely closed. The locking mechanism opens and closes. This issue is also known and a problem for the 2002 Ford Explorer and yet still no recall... thank you for listening to my complaint.

- Springfield, MA, USA

problem #52

May 072007

Explorer

  • 95,000 miles
Since May 2007 vehicle has electrical problems reported to armstrong Ford in homestead fl. They are never able to ascertain problem with simple diagnostic. However constant diagnostic and fix this and that and do or don't do this have cost me hundreds of dollars. In the meantime I continue to have problems.

- Cutler Bay, FL, USA

problem #51

Nov 162009

Explorer

  • 90,000 miles
2002 Ford Explorer XLT: Rec'd recall notice about cruise control switch with fire hazard and brake fluid leakage driving or in park. Called dealer 'armstrong Ford in homestead Ford twice. Once sent to voice mail of service manager with no return call. Following day 11/17 spoke with service advisor who stated to call back on fri or mon 11/20 or 11/23 as part was unavailable. I find this unacceptable. In addition I have electrical problems that consistently create shorts with parts or displays in console which this dealer has been unable to resolve thus costing me hundreds of dollars each time. Thank you.

- Cutler Bay, FL, USA

problem #50

Jan 162009

Explorer 4WD

  • 94,000 miles
My wife and I owned a 2002 Ford Explorer XLT with 4WD. And a 4.0L engine. On the night of 1-15-2009, I picked my wife up from work at 11:35pm we went to the grocery store and afterwards proceeded to our home, this whole trip took a total of twenty to twenty five minutes and a distance of about one mile of driving round trip to my wife's work the grocery store and then to our house.we arrived home, parked the vehicle behind our residence and prepared to go to bed. Around 2:00am I got up from my sleep to get a glass of water in our kitchen, which faces the area that we park in, as I was filling my glass I noticed an orangish red glow in the back yard, upon looking out the window, I saw that the front end of our vehicle was on fire. My wife came down from our bedroom crying as I called the fire department. I went out with a fire extinguisher to see if I could put the fire out myself but the front end of the vehicle was burning too much for me to be able to do anything.the fire department put the fire out and my vehicle was towed. There was hardly anything left of the front end, just the frame, motor, rims and some other parts. The insurance company had a fire investigator of theirs do an inspection of my vehicle and they determined that the fire had started on the drivers side of the vehicle around the master cylinder, probably as a result of the cruise control switch located on it. Do to the extent of the damage from the fire and the fact that they were unable to locate the switch because the master cylinder had melted, they were unable to proceed any further in contacting Ford. The vehicle was a total loss, unrepairable ! about 1 - 2 months before the fire, I had checked with dealers and online myself and was told there was no recall on my vehicle for this type of problem, the sad part about this whole mess is we only had about six more months and the vehicle was paid for, now we have to start all over again.

- Pittsburgh, PA, USA

problem #49

Jan 162009

Explorer 4WD

  • 94,000 miles
My wife and I owned a 2002 Ford Explorer XLT with 4WD. And a 4.0L engine. On the night of 1-15-2009, I picked my wife up from work at 11:35pm we went to the grocery store and afterwards proceeded to our home, this whole trip took a total of twenty to twenty five minutes and a distance of about one mile of driving round trip to my wife's work the grocery store and then to our house.we arrived home, parked the vehicle behind our residence and prepared to go to bed. Around 2:00am I got up from my sleep to get a glass of water in our kitchen, which faces the area that we park in, as I was filling my glass I noticed an orangish red glow in the back yard, upon looking out the window, I saw that the front end of our vehicle was on fire. My wife came down from our bedroom crying as I called the fire department. I went out with a fire extinguisher to see if I could put the fire out myself but the front end of the vehicle was burning too much for me to be able to do anything.the fire department put the fire out and my vehicle was towed. There was hardly anything left of the front end, just the frame, motor, rims and some other parts. The insurance company had a fire investigator of theirs do an inspection of my vehicle and they determined that the fire had started on the drivers side of the vehicle around the master cylinder, probably as a result of the cruise control switch located on it. Do to the extent of the damage from the fire and the fact that they were unable to locate the switch because the master cylinder had melted, they were unable to proceed any further in contacting Ford. The vehicle was a total loss, unrepairable ! about 1 - 2 months before the fire, I had checked with dealers and online myself and was told there was no recall on my vehicle for this type of problem, the sad part about this whole mess is we only had about six more months and the vehicle was paid for, now we have to start all over again.

- Pittsburgh, PA, USA

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