really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
32,104 miles

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problem #5

May 312011

Explorer 4WD 6-cyl

  • 56,185 miles
2004 Ford Explorer XLT side air bag deploy without any reason.

- Gaithersburg, MD, USA

problem #4

Feb 082007

Explorer 8-cyl

  • Automatic transmission
  • 38,000 miles
- the contact owns a 2004 Ford Explorer with an odometer reading of 38000 miles. The contact stated that while driving, both side airbags deployed for no reason. The contact had the vehicle towed to the dealer, and when the dealer diagnosed the vehicle the computer indicated that the vehicle was in a crash. The contact and the dealer knew that the was no crash and when this information was given to the manufacturer, they stated that the diagnoses machine was the information that they considered and that it was no longer their problem.

- Franklin, TN, USA

problem #3

Feb 082007

Explorer 8-cyl

  • Automatic transmission
  • 39,000 miles
Side air bags deployed while just driving down the road. That's what happened to me and Ford is not willing to help at all. They say it's not their problem. They will not pay for anything. (repair or rental).

- Franklin, TN, USA

problem #2

Aug 212005

Explorer 6-cyl

  • Automatic transmission
  • 21,000 miles
Side curtain air bags popped out after the passenger side door was shut.

- Odessa, FL, USA

problem #1

Jul 022005

Explorer 4WD 8-cyl

  • Automatic transmission
  • 6,333 miles
My wife was involved in a fairly severe side-impact collison that knocked our 2004 Ford Explorer, equipped with optional side-impact curtain airbags, 4 feet sideways, destroyed the driver's door (direct impact to the driver's door) collapsed it into the driver's seat, and resulted in $6,000 of insurance-estimated damage. The side curtain airbags failed to deploy. The local Ford dealer that has the vehicle for repairs indicated that they have no idea why the side curtain airbags failed to deploy, and that the on-board check system does not indicate any faults. My wife did knock her head on the driver's side window during the collision, but does not appear to have sustained any lasting injuries. I'm very concerned that this safety system we paid extra for does not operate as intended, and does not appear to afford the protection promised by Ford. I have digital pictures of the damaged vehicle and the accident if your department would like to inspect them...just need to know where to upload them to.

- Highlands Ranch, CO, USA