10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 3,600 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact rented a 2008 Ford Explorer from an authorized dealer. While driving approximately 10 mph, the contact proceeded to park the vehicle in a hotel parking lot. The gear shifter was in the reverse position when there was an unexpected and drastic acceleration. Immediately, pressure was applied to the brake pedal, but the vehicle failed to slow down. The warning indicator was illuminated on the instrument panel. The vehicle crashed inside of a hotel room. The contact crashed into a truck in order to avoid crashing into the hotel office and pedestrians. The truck then crashed into two other vehicles. The air bags failed to deploy. The driver sustained a mild whiplash, injuries to the neck, a fractured toe, and a mild concussion. The vehicle was completely destroyed and was towed to a collision center. The police and ambulance were called to the scene and a police and incident report were filed. The insurance company was notified. The cause of the failure has not yet been determined. The other vehicles were damaged. The failure and current mileages were unknown.
- Colorado Springs, CO, USA
The contact owns a 2008 Ford Explorer. The contact stated that the brakes failed on seven occasions. The brake pedal would make a clicking sound. The dealer inspected the vehicle twice however they were unable to diagnose the failure. There were no deaths, injuries or police report. The current mileage was 10,800 and failure mileage was 7,000.
- Centerville, TX, USA
- Stockdale, TX, USA