6.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,200 miles

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problem #1

Jun 082013

Explorer 6-cyl

  • 11,200 miles
As I am outside talking to a neighbor I hear a weird sound, then I see pieces of debris on the ground near the rear of my 2011 Explorer, as I get closer I see pieces of shattered glass just crumbling before my eyes and falling onto the ground. As I look up my rear window liftgate glass is just shattered. I cant believe my eyes because I know nobody or no object hit the glass. This has to be a Ford defect in the glass and has to be recognized by them. However they are denying me the right to be covered under my extended warranty I had purchased. The Explorer barely has 11,000 miles on it. And I am just sickened of Ford for not taken responsibility.

- Washington Twp, MI, USA

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