The contact owns a 2011 Ford Explorer. The contact stated that the APIM (Accessory Protocol Interface Module) had become defective which caused the front and rear defrosters to not operate as needed. The contact also stated that the APIM failure had caused the rear backup camera to not function. The contact had taken the vehicle to the dealer and was provided an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

- Pearl River, LA, USA

The contact owns a 2011 Ford Explorer. The contact stated that the air conditioner/heating unit failed causing the windows and the windshield to be unable to defrost. The vehicle was taken to the dealer (autonation Ford North canton, 5900 whipple ave nw, North canton, oh 44720, 1-877-346-8338) where it was diagnosed that 1 of the 4 motor blenders failed and needed replacement. The vehicle was repaired at a discounted rate but approximately one year later the failure reoccurred where another 1 of the 4 motor blenders failed. The vehicle was taken back to the same dealer where the second motor blender was replaced. The vehicle was repaired and covered under an extended warranty program purchased by the contact. The vehicle was repaired however the contact was concerned that the other 2 motor blenders in the vehicle would also fail. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 29,416.

- Canton, OH, USA