10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Sep 062023

Explorer

  • miles
The automatic tailgate in my Explorer Sport accelerates when closing creating a serious amount of force that could kill a small child or even an adult if striking them in the head or neck. I'm shocked that this hasn't been a recall issue for Ford vehicles because of the amount of speed and force this tailgate is generating. It hit my wife (69 years old) in the head unexpectedly a couple of monrhs ago when she was unloading groceries from the back of the car. Until then the tailgate functioned normally. I took the car to the dealer in Santa Monica and they said they did not see any safety issues but unstead said I'd have to pay a couple of thousand dollars to replace the motor. This makes no sense since the motor is hyper functioning and it's more likely a failed safety sensor or accuator that's causing the motor to acceleare the tailgate closure. The internet has a method to reset the sensor by removing and then replacing the fuse, but I do not believe the dealer attempted that process. This is a severe safety issue that Ford should immediately address and fix.

- Santa Monica, CA, USA