really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
21,578 miles

About These NHTSA Complaints:

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problem #8

Jun 132019


  • 42,000 miles
Vehicle is experiencing popping noises when turning the steering wheel left or right also happens while braking the popping is significant enough to feel in the steering wheel as well as in the floor boards on both front passenger and driver. The steering wheel has exhibited extreme vibration enough to make the outside driver review mirror shake. The steering wheel has also been stuck in the left turning position twice while trying to straighten wheels back out.

- Manor, TX, USA

problem #7

Dec 072018


  • 38,000 miles
The vacuum tube assembly/ hoses corroded to the point the braking system was compromised. The dealership's assessment states that battery acid spilled onto the hose and the acid ate though it. When I visually inspected the hose, the only part of the hose that was corroded where both ends where it connects to the manifold and other end. I find it very odd that batter acid will only spill on 2 opposite ends of a hose, which happens to be where the connections are. The battery was replaced after the original battery's core exploded.

- Chandler, AZ, USA

problem #6

Feb 012018


  • 58,064 miles
The contact owned a 2016 Ford Explorer. While driving approximately 70 mph, an abnormal noise was heard from the front of the vehicle. After the noise was heard, the vehicle lost steering and brake functionality. As a result, the contact was involved in a side impact collision with the median wall and the vehicle overturned. The side air bags deployed prior to the crash. The failure occurred without warning. The contact and her daughter suffered moderate bruising that required medical attention. A police report was filed. The vehicle was towed to the insurance company's lot and deemed destroyed. The dealer and manufacturer were not contacted. The failure mileage was 58,064.

- St Claire, MI, USA

problem #5

Aug 312017


  • 19,500 miles
Was traveling down a city surface street when another vehicle tried to beat me to getting onto the same street I was traveling on made a sudden turn before I could get to his location. Upon trying to maneuver and avoid a collision the vehicle suddenly did not respond to the maneuver and instead veered off the road and crashed into a residence. Steering failed to function as intended, ABS system also failed to function properly. This has not been the first time I got into a wreck like this with this vehicle. Making a sudden turn in this vehicle will likely suffer some sort of accident, vehicle does not respond like it should with all them electrical safety features.

- North Hollywood, CA, USA

problem #4

Oct 182016


  • 6,700 miles
On Oct. 18 while operating at highway speed of 40 mph on hwy. 301 South in wilson nc and attempting to slow down to stop for the traffic stopped at the traffic light ahead the brake pedal and steering both did not function, I was unable to stop or steer the vehicle causing a rear-end collision to hit the vehicle in front of mine. My vehicle was towed to kenly Ford later that day from the accident site where it was purchased, they ran checks and found no codes. All I know is the brakes and steering did not work.

- Clayton, NC, USA

problem #3

Jul 162016


  • miles
Husband was driving the vehicle was about to accelerate to get up a hill on a city street and engine sounded like transmission or other major part just "dropped". steering wheel froze, car idled violently, could not move vehicle, started to roll backwards until emergency brake was applied.acceleration went to literally zero, SUV would not move. Orange wrench light came on, stated to see manual.placed car in park shut off engine and waited and started at back up again. Scarry stuff, 2 children 2 and younger in vehicle. Won't let me input on next page, approximately 25-30 miles an hour, SUV has 5,500 miles on

- Redondo Beach, CA, USA

problem #2

Apr 172016


  • 8,000 miles
While in motion on city street at 45 mph, brakes failed to respond in expected manner. Pressing brake pedal as far as possible, there was almost no braking action to slow vehicle.

- San Diego, CA, USA

problem #1

Aug 312015


  • 358 miles
Sept 31st - with 358 miles and less than owned for 24 hours all adaptive equipment failed, flashing ABS failure loss of speed control. Oct 1st car taken to jclewis Ford in savanah, ga, was called by the dealer approximately 3 hours later and was told to pick the car and the only problem was to realign and reset computer software. I took the car and drove 39 miles and we sustained a total repeat of the problems. At this point the dealership said they had no idea at point what was wrong or the cause of the problem, approximately five days later I was told the cause was the failure of the rear ABS wheel sensor which they told me was replaced and also that they had driven the car for few days and it was now operational. I did pick up the car and again within a few miles we sustained the same failure with an added feature I backed out of my parking space and found that I had lost any ability to move forward and there was a severe grinding noise emanating from transmission, drove the back to dealer ship for the fourth time and was told that even though I was told that the Ford dealer mechanic did not replace any parts as I was told. As of today Sept 18th the car is still with the dealer and was told that in fact replaced the left ABS wheel sensor but they said that in fact was not the problem and that it still existed. I was told that they were think it is being caused by some type of short in a wire harness but they still are awaiting parts. I have requested a meeting with a Ford representative but I was told by the service manager that he could not arrange a meeting. I was told by a Ford representative I believe detroit that I should look at the back of the owner's manual for advice on the lemon law.

- Berlin, MD, USA