I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!

- Linton, IN, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, the front driver-??s side the keypad on the door detached from the vehicle and was hanging on by a wire. The contact stated that the liftgate ajar warning light was illuminated however, she was unable to open the liftgate. The contact took the vehicle to the local dealer and the dealer was made aware of the failure. The contact also requested that the vehicle be serviced and the recalls associated with the VIN be repaired. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 112,000.

- Virginia Beach, VA, USA

The APIM is malfunction in my 2017 explorer. Accessories stay on after vehicle turned off, killed battery, vehicle collision sensors and camera intermediate malfunction. Cruise control intermittent function, GPS and screen options /operations inoperable

- Somerset, MA, USA

The GPS, radio, backup camera, front facing camera and other items controlled by the APIM have been malfunctioning in the vehicle. The GPS will freeze, phones will not answer properly, the cameras will not engage often and the cruise control will occasionally malfunction. The only remedy is to replace the APIM. The vehicle is out of warranty on mileage so I am on my own to pay for the repair of the one item that controls almost all of the vehicle accessories, including heat/defrost, some lighting, etc.

- Monument, CO, USA

Started car back up after driving noticed mirrors on both doors didnt extend out. and both front door windows wouldn't work the the defroster was on and I had climate set for ac then the tire pressure monitoring fault came on Sync touch screen would not do anything, the radio was working But nothing else, rear windows worked and sunroof as well. I drove it home the defroster was on and would not go off I parked vehicle let it set for several hours and it is still doing the same thing I plan on taking it to dealership for inspection on monday Aug 30 2021 I'll call first thing in the morning

- Summerville , SC, USA

My car keeps saying charging system service now but I-??ve checked my alternator and my battery and they are both good. And I-??m not the only Ford that has this problem as well. Multiple people who have had Ford have this problem. It should be a recall at this point.

- Fort Worth, TX, USA

My 3 yr old truck already has a leaking coolant line which come to find out is draining into the water line in the engine. I can't drive more than 5miles before I need to refill my coolant. In addition, the heating elements in both the driver and passenger seats has gone out. I thought it was a fuse and of course its something more.

- Rosharon, TX, USA

Car pulled in my lane my car auto breaked, I also put on break then icon came on about airbag issue. Took to Ford run test. The pig tail that goes to airbags, need to sauter 21 pins that goes to connection of pigtail to airbag.

- Zavalla, TX, USA

Rear camera glitches out and image is distorted on many cases when backing up.. similar to concerns on recent recall on newer models. Additionally, back electric 12V port does not disengage and has live connection even with no key in ignition. Finally, vents next to passenger side door appears to exude hot air into car that may be linked with exhaust when car is on.

- Ocala, FL, USA

My steering wheel would become very sticky. I would make a turn and then when I would go to turn the wheel back, it would stick. It almost threw me into a tractor trailer yesterday. I noticed it more at high speeds and most times it was something I could 'deal with', planning ahead when turning, slowing my speed, accounting for over correcting the wheel, but yesterday was very scary. I felt like I had to make constant little turns with my wheel even though I was going perfectly straight. I pulled off and turned my car off and then turned it back on and it was as noticeably not as bad. I took it straight to the dealership because I've had it for less than two months and they informed me I need a new steering gear box. I was constantly afraid of over correcting my wheel to accommodate for the stickiness of it and ending up in the other lane or off the side of the road.

- Howard, PA, USA

The SRS warning light on the dash is illuminated indicating that in the event of a collision the airbags will not deploy. Vehicle was taken to local Ford dealer where fault codes indicate that two wire harnesses or connectors need to be replaced. Cost of service was quoted as $1600. However, mileage (46,500) and age (4 years) would indicate that repair should be made under 5 yr / 60,000 mi warranty. Ford has denied warranty. Service department at local dealership and Ford customer care have been contacted by phone and email multiple times without resolution. They point to the wire harness as the root cause of the SRS system not working and claim that the wire harness is not covered by warranty.

- Pella, IA, USA

The car has drained battery excessively fast. The amount of corrosion on a 2017 factory battery is not normal. The component board is malfunctioning and won't allow the battery to accept charge. All internal electrical features won't turn of or stop beeping. Dealership claims not under warrenty. Very obvious component issue looks like the [xxx] car has a virus. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Palmer, AK, USA

On May 20th 2020, I drove the car from my house to the grocery store, an approximate 7 miles drive. I parked the car on the parking lot, a few seconds after leaving the car white smoke started to come from under the hood, as the seconds passed the white smoke converted into a fire in the engine, 5 minutes later the car was lost due to fire.

- Galion, OH, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 mph, a piece of equipment detached from the vehicle. The contact stated that the panel which housed the digital locking system that opened the vehicle detached. The contact secured the part using tape. The vehicle was taken to the mossy Ford dealer, located at 4570 mission bay dr, san diego, ca 92109 where panel was re-attached. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

- San Diego, CA, USA

Vehicle has an intermittent issue where it will lose all power (stall), and electronic components will inherent sporadic behavior, for instance the vehicle will refuse to completely shut-off. The error message on the dash show "power steering assist failure". this typically happens on a daily basis after the vehicle has sat for the night. It is a safety concerns as the car will randomly stall on the interstate driving at interstate speeds. The vehicle is under Ford's extended warranty, and has been to (2) separate dealers to troubleshoot. The first dealer could not reproduce the issue, the dealer it is currently at, has been able to reproduce the issue multiple times, but not sure the root of the problem, as it doesn't store any codes. The dealer believes it is a high speed can network malfunction. It has been in the repair shop for a total of 12 weeks. I have video's of the occurrences, as well as voice-mails from the dealership stating that they can reproduce the failure.

- Waynesville, OH, USA

On January 11, 2020, I turned on the ignition of my 2017 Explorer sitting in my driveway and immediately had 4 warning lights and multiple error messages appear. It was the ABS, stability control on and off lights and a wrench. Then there were multiple messages about my four wheel drive not working. I turned the car on and off several times trying to get all of the messages and to see if it would clear. After the third restart the entire dash panel went out completely except for the radio which stayed on continuously for 3 days until it got to the dealership on Monday. None of the vehicles basic necessities were working...no speedometer, gas lights, wipers, or climate control, etc. Only the engine, headlights, and taillights worked. The dealership is currently working on the vehicle and is claiming it is a battery problem. The service department has admitted they don't know if it will fix the problem but they are going to try it. They also stated that "the vehicle cleared itself after the battery died which it's not supposed to do". I have seen multiple reports about the exact same problem with different items being replaced, including the battery, to no avail. This is my family's primary vehicle and I regularly drive my 6 and 11 yr old children around in this vehicle. We also travel the highway and 4 lane suspension bridge extensively. Losing these basic systems could result in a life threatening situation for me and my family. I have seen complaints on the internet dating back to December 2016 and the problem is still occurring. The vehicle was in proper working condition, no major problems prior, and well below the mileage expected for a vehicle of this age when the issues occurred. I don't trust it now.

- Salem, NJ, USA

I bought my Explorer brand new. At 28,000 miles the battery was leaking and was replaced under warranty. The other day I did an oil change and noticed the battery was leaking again and causing corrosion. The acid is clearly visible on the battery. My vehicle is still under 3 years old and under 36 months. The battery is from 8/18/18. Now my vehicle has 52000 miles. Three different Ford shops coggin deland, gary yeoman, mullinax Ford refuse to replace it due to it being "original battery". this is poor customer service and no reason this should happen. When I asked gary rep if this was common and they stated "yes we see this alot and thats why we offer 7 year batteries". there is something wrong when a battery is being used per year per 28000 miles.

- Deland, FL, USA

Ford Explorer XLT "in-dash control screen blanks out-leaves no electronic control drive, odometer, speed, climate control, backup camera, steering wheel controls, turn signals etc"

- Lake Forest, CA, USA

The contact owns a 2017 Ford Explorer. While traveling on the highway at an unknown speed with the cruise control engaged, it suddenly disengaged on its own. The failure caused the vehicle to brake on its own and swerve from side to side. Sayville Ford (5686 sunrise hwy, sayville, NY 11782, (855) 561-1191) stated that the leasing mileage limit was exceeded, but they would not cover the costs. The manufacturer provided the same information as the contact. The contact also mentioned that the battery exploded, but the dealer dismissed the concerns and stated that the vehicle was not covered under warranty. The failure mileage was 50,000.

- Manorville, NY, USA

While driving to work, while the vehicle was in motion, I heard a loud pop sound, engine began to smoke. Had vehicle towed in to local Ford dealership which indicated bad cell in manufacturers battery causing it to blow and spray battery acid all over engine components at 26,127 miles. Dealership did not follow proper procedure when replacing battery and left acid on engine and components. Battery acid had eaten through brake system components, wiring and caused severe corrosion under hood. By not addressing the safety concern when confronted and during multiple visits and phone E calls, brake system ABS failed causing a front end collision by slamming into another car in the interstate resulting from brake system failure.

- Newnan, GA, USA