10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
20,037 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Sep 252018

Explorer

  • 40,210 miles
While driving to work, while the vehicle was in motion, I heard a loud pop sound, engine began to smoke. Had vehicle towed in to local Ford dealership which indicated bad cell in manufacturers battery causing it to blow and spray battery acid all over engine components at 26,127 miles. Dealership did not follow proper procedure when replacing battery and left acid on engine and components. Battery acid had eaten through brake system components, wiring and caused severe corrosion under hood. By not addressing the safety concern when confronted and during multiple visits and phone E calls, brake system ABS failed causing a front end collision by slamming into another car in the interstate resulting from brake system failure.

- Newnan, GA, USA

problem #14

Feb 102019

Explorer

  • 50,000 miles
The contact owns a 2017 Ford Explorer. The contact stated that the bluetooth disconnected and the gps and temperature sensors were unresponsive. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 50,000.

- Mount Airy, MD, USA

problem #13

Feb 062019

Explorer

  • 21,000 miles
After the 2017 Ford Explorer Sport was started, the instrument panel was blank, the climate would not work, the wipers, blinkers, windows, etc. Would not operate. I tried restarting the vehicle multiple times to see if the problem would correct itself and it did not. I contacted the Ford dealership and they asked me to drop it off. It was pouring down rain and I could barely see to drive since the wipers would not work. I could not blinker to turn. Thankfully, I only had to drive about a mile to the Ford dealership. The car has only 21,000 miles on it. Unfortunately this is not the first issue with this brand new Explorer. The battery was replaced at 18,000 miles because it had corroded. The tires are all tearing. I really like the vehicle, just ashame these vehicles are not built with quality materials. I paid 46,000 for what I consider a luxury vehicle. Fortunately this is all under warranty.

- Highland, IL, USA

problem #12

Dec 182018

Explorer

  • 41,000 miles
The contact owns a 2017 Ford Explorer. While driving, a burning odor emitted through the vents of the vehicle. There were no warning indicators illuminated. The contact called autonation Ford scottsdale at (480) 630-2827 (located at 8555 E frank lloyd wright blvd, scottsdale, AZ 85260) and was informed to schedule an appointment. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.

- Mesa, AZ, USA

problem #11

Sep 212018

Explorer

  • 57,653 miles
I purchased my Ford Explorer 2017, in September of 2016, I have returned back to the dealer more than 10 times less than a 2 year period. My first problem was the truck would not get enough speed, unless I hit the gas 2 oir 3 times, the dealer came it wasn't a problem until the engine light came on, and than I was told it was a recall on it, but when I check, there was no recall on my VIN. I have 5 batteries since I had the truck, I ask them what is causing this, I never get a response. My ac/heat went out, I told them, I notice something coming in through the vents. I informed the dealer's repair department that it smelled like a rotten egg or just look like air coming in the vents. I never got an answer to that question. I tried calling Ford corporate office, but know one never returned my call.

- Washington, DC, USA

problem #10

Aug 212018

Explorer

  • 8,900 miles
I was leaving a parking lot at the mall with my baby girl. I started the car and started to drive out of the parking garage when I realized my entire instrument panel was off. I couldn't see my speed limit, blinkers, fuel gauge, etc... nothing was on. I panicked and pulled over as soon as it was possible for me to do so. I shut the engine off, then started it back up, and still nothing in the instrument panel. I then shut off engine again, exited the vehicle, and proceeded to lock the car. At this point I heard everything shut off completely and so I got back in and started the car again. It worked okay after that.

- Chula Vista, CA, USA

problem #9

Aug 152018

Explorer

  • 40,000 miles
I was driving on the highway and my car started shaking and sounding different. The vibrations kept getting worse. Then I was trying to accelerate and my speed was going down. I couldn't get my SUV to get any speed at all it got all the way down to zero mph and I had to coast to the nearest parking lot. The light on my dash said terrain management system failure. Luckily there weren't any cars behind me as it was at night time. I turned my car off and on again and tried to restart the computer with no luck. The owners manual says to recycle the key and try again. My car is push button start so that wasn't an option. I then looked on google to find the problem and saw there were multiple issues from multiple people that had the exact same experience. I had it towed to the dealer today and they said it was the throttle body had went bad. My SUV only has 40,000 miles on it.

- Winslow, IN, USA

problem #8

Jan 152018

Explorer

  • 15,000 miles
I have encountered too many issues with this vehicle, my biggest issue has to do with what I thought I was having a "falling asleep at the wheel" issue. There were a few times last winter, after letting the car sit stationary and warm up, that I couldn't "stay awake" while driving home on the freeway. It happened once, twice, then continued, and it became apparent it was the vehicle, not me, that was causing this. It can be best described as the sensation right before being put under for a medical procedure. I would then come out of this unconcious state in potentlally deadly driving situations. I also noticed that my dog was being affected at the same time. I could see him getting anxious next to me, and then have what looked like a panic attack until I put the window down. He would keep his head outside the vehicle for a majority of the ride. I basically stopped using the heater. At the same time, the battery kept dying, and the vehicle would shut down and go into a "battery safe" mode, and it needed to be jumped every other trip. When I took the car to the dealer, they basically said there may be a problem, but they didn't have the replacement parts, and would call me when they got in. I never heard back from them. This is my 3rd and last lease with Ford, my previous 2 edges both had numerous electrical issues, including loosing power while driving. Now, I'm in an unsafe vehicle, and they won't even acknowledge the problem. I want out of my lease, but in my experience with Ford, the consumer looses every time. Can't fight them if they don't acknowledge the problem. I'm praying for my life, and other drivers lives that something get resolved quickly before someone looses their life. Doesn't seem fair that the consumer has to pay for the companies shortcomings...

- San Rafael, CA, USA

problem #7

Oct 222017

Explorer

  • 14,640 miles
Driving down a dirt trail from a mountain outlook the cars electrical shut off. We had no control of brakes, or anything but stearing. Not to mention we were picking up major speed down a mountain, and bouncing everywhere. We had to swerve back and forth, hitting bushes and semi driving up the side of the mountain to try and slow down. Our whole family was in the car, including a two month old and a three year old. The only way we got it to work again was slamming the shifter into neutral and then pushing the restart button, but it was probably just our prayers that got the car to turn back on and give us brake control again. I'm afraid to drive my car in fear of it happening again.

- Saratoga Springs, UT, USA

problem #6

Aug 012017

Explorer

  • 150 miles
My 2017 Ford Explorer XLT with base 3.5 V6 has been hard to start from the first week of ownership. It has less than 5000 miles on it now and isn't fixed. Ford dealership stated it would have to get worse before they could fix it. Vehicle shows no dtc's or any history! my wife has refused to drive it out of town due to the fear of it not starting at all. We have recorded over 30 videos of it not starting and have sent videos to Ford Motor Co. With the same response, cant fix it if it isn't broke. Apparently it will have to either break something internally and leave my wife and child stranded, before it will be diagnosed. It is a $40000 lemon that takes 3-4 times attempting to start before the engine will run. This weekend it took at least 30-40 seconds before vehicle started, then it would not idle correctly! still no dtc's! vehicle does this no matter the length of time engine has run or level of fuel" it does it during remote start or the push button. It does at times have a strong odor of gas after start-up, almost as if it was flooded? as a person in the automotive repair world, the absence of concern from Ford is shocking! so instead of trying to correct a issue before it becomes a danger, they would rather it become dangerous and then repair it" if it is a fuel related issue, then this is a potential hazard that needs to be addressed. The vehicle is getting worse, but as said earlier, it will have to completely not start before something is done. Ford Motor Co has not been very helpful, and now I am proud owner of vehicle that will not start correctly.

- Georgetown, TN, USA

problem #5

Jun 142017

Explorer

  • 7,900 miles
When driving car lost all electrical functions, power steering, radio, lights, etc. I had it towed to service and they said nothing came up in diagnostics or error codes. I picked the car up and within a couple weeks it started happening again. Before it was only happening when I sat idle for a period of time and then started moving. Now it is all the time. I was driving down the highway and lost all power steering. It is very dangerous. I've reached back out to the dealership for service again and am waiting for a time available to go back in. I called Ford and they said they would notate it but could not provide me a loaner car while car was being fixed or help me any further and just to call the dealership. The problem is when it goes in to the dealership they don't see a error code and they have trouble replicating it. It has now happened to me when idle, at a stop light, while on the highway, while driving down a hill and while driving through a parking lot. There is no pattern or no way to tell when or how it happens. The photo was at a intersection.

- Novelty, OH, USA

problem #4

Dec 132016

Explorer

  • 500 miles
The contact owns a 2017 Ford Explorer. The contact stated that they observed an abnormal odor of fumes throughout the vents. In addition, the contact stated the odor was so absorbent that it caused headaches. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.

- Ft Scott, KS, USA

problem #3

Jan 162017

Explorer

  • 1,000 miles
Problems with Ford sync 3 system while driving: 1) navigation system shows incorrect location, and does not provide guidance. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 2) mobile phone show connected after starting the car, shortly there after disconnects and makes hands free operation impossible. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 3) system completely freezes rendering operation of all car systems & displays inoperable. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 4) system connect to phone but certain functions are unavailable. Multiple attempts to operate certain functions don't work car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. These issues are all intermittent. I have videos that are too large to attach that document the problems above.

- Indialantic, FL, USA

problem #2

Sep 152016

Explorer

  • 2,000 miles
On 09/15/16 we purchased a 2017 Ford Explorer limited from supreme Ford of slidell, la. Two weeks after having the SUV, we noticed the right tail light was not working at times. On 11/16/2016, we drove the vehicle back to the dealership to repair the light. When the sales manager drove the SUV to the service department the rear right taillight was working.. but when the service manager looked at the SUV, the light was working. But when we started back to denham springs, la, the right taillight started acting up again. I took several videos of the light randomly going off and on the trip back home with my iphone. I attached video of the light, I edited it to a smaller size and emailed back to the dealership. On 11/17/16 we received a reply from the service manager stating; thank you for taking the time to video and send it to us regarding the taillamp concern you are having with your 2017 Explorer, the next time the concern display itself consistently, a rental at our expense for a day to see if we can isolate the cause. [xxx] service manager supreme Ford slidell [xxx] [xxx] I replied to the dealership; [xxx], the new 2017 Ford Explorer limited still has a problem with the right tail light intermittently working about %50 of the time. I do not think there will be a time when the tail light will "consittantly" go out... this problem needs to be repaired asap before someone is killed in an automobile accident... the video clip I sent you is just a sampling of the tail light intermittently going out during our drive home to denham springs... I am concerned with driving the "lemon vehicle" and beleive that Ford needs to replace the "lemon vehicle" with a proper working new 2017 Ford Explorer limited, with a adaptive cruise control as the salesperson stated the vehicle had. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Denham Springs, LA, USA

problem #1

Oct 172016

Explorer

  • 604 miles
After a stop, the car was at stationary, was not able to start the car by pushing the start button, gave me error on the dashboard "full accessory power active". tried to turn it off, after multiple times of trying, was able to start the car, it has 606 mi on it.

- Richardson, TX, USA