10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
14 / 0
Average Mileage:
9,112 miles

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« Read the previous 20 complaints

problem #180

Jul 292020

Explorer

  • 41,000 miles
My family & I have felt dizzy. Light headed. Headaches, nausea & numbness of arms. We smelled toxic fumes & had a chemical taste in our mouths. All systems point to carbon monoxide poisoning. We cant even drive our vehicle anymore & still owe $30,000 on it. It's very unsafe we almost ran off the road due to fading out from our dangerous symptoms!

- Crescent City, CA, USA

problem #179

Jul 282020

Explorer

  • 23,000 miles
The top rail of the roof rack of this car isn't attached to the vehicle very well at all. I just lost one while going down the freeway. After talking to the dealership - it sounds like this is a problem that Ford is very much aware of. The roof rack is in two pieces and the top piece is flimsy and just snaps in. When air got under it going down the freeway - I heard it pop and realized it was off the vehicle. It's lucky that it didn't hit any other cars (or a motorcycle!).

- Seattle, WA, USA

problem #178

Jul 012020

Explorer

  • 52,000 miles
Cosmetic plastic paneling has twice come off my vehicle while driving on an interstate. The first time if was the silver plastic molding on the right side of the roof rack rails. The second time it was a black piece of molding just aft of the passenger window. For the first instance, a small piece of plastic broke due to wind pressure. The second instance revealed that the part was just glued on in two spots. I have started noticing other Explorer in Georgia/Florida missing pieces of plastic molding. I believe this is a manufacturing problem. My concern is if the plastic comes off at a high speed and hits a car behind me.

- Dunwoody, GA, USA

problem #177

Jun 142020

Explorer 6-cyl

  • 42,000 miles
Strong sulphur smell enters cabin when accelerating. Not a one-time event.

- Mount Olive, AL, USA

problem #176

Aug 012018

Explorer 6-cyl

  • 5,000 miles
The vehicle has completely shut down while in motion and while parked on multiple occasions. The vehicle has also had multiple instances where it accelerates on its own, the most notable being when it will apply full acceleration while in a corner. This has been reported to both the local dealership networks and Ford corporate with no willingness to document the issues or investigate. The date of first instance has been notated below. This vehicle has been parked due to these safety concerns and replaced prior to lease expiration.

- Raleigh, NC, USA

problem #175

Apr 022020

Explorer

  • 5 miles
As I was driving the Explorer the cross traffic alert sensors went hayware, then the Navigator, radio, HVAC, and everything else froze did commands on its own. The part assist mode came on it own, steering wheel controls would not work and car started to take control. Very scary as the car was taking commands I could not control. Took it to the local Ford dealer where it was determined to be the accessory protocol interface module (apim). My vehicle is just out of warranty and Ford Motor Company would not help. Very dangerous, cost me $1,200. Ford had this same problem on earlier models and recalled, but not on mine. This failure need to be addressed and if not fixed could lead to a serious accident. Ford needs to issue a recall. Ford was no help to me, very disappoint in Ford and their neglect to mine and my families stafey.

- Glen Carbon, IL, USA

problem #174

May 252017

Explorer

  • miles
Exhaust comes into cabin when ac is

- Ocala, FL, USA

problem #173

Jul 232018

Explorer

  • miles
I was sitting in the drivers seat and dropped my belt clip for my cell phone between the drivers seat and the center console. I reached between the drivers seat and center console to retrieve my belt clip and as I brought my hand back up the bracket the seat is attached to sliced the side of my hand/thumb open. Blood shot out immediately so I drove to the emergency room where I received several stitches.

- North Chesterfield, VA, USA

problem #172

Jan 022020

Explorer 6-cyl

  • 15,000 miles
The contact owned a 2017 Ford Explorer. The contact stated while testing the vehicle with an electromagnetic reading device, he noticed a high level electromagnetic radiation. The vehicle was taken to lebanon Ford located at (770 columbus ave, lebanon, oh 45036), were the dealer was made aware of the failure. The vehicle had been diagnosed but not repaired. The manufacturer informed of failure. The failure mileage was approximately 15,000.

- Lebanon, OH, USA

problem #171

Dec 212019

Explorer

  • 17,300 miles
We were driving forward on the interstate when the car lost power, a wrench logo appeared on the dash display, then we coasted the car to a stop at the left side of the road. Then we smelled smoke, saw flames flickering up from the hood, vacated the vehicle and called 911 as the front of the car under the hood burst into flames. The car was quickly engulfed in flames. City police arrived to control traffic away from our burning car, and then the firetruck and firefighters arrived and put out the fire. The car was towed away on a flatbed.

- Omaha, NE, USA

problem #170

Dec 172019

Explorer

  • 83,200 miles
Very strong odor of exhaust fumes inside cabin. I was using the car's automatic start feature and when I got in car to drive kids to school, you could smell exhaust throughout car. Just recently purchased car and noticed this issue on 2nd day of ownership. When driving on highway odor seems to go away but if you stop at a light or are in slow moving traffic, fumes quickly build up again.

- Brighton, CO, USA

problem #169

Dec 122019

Explorer

  • 88,000 miles
While my vehicle was parked on my flat driveway my daughter backed her Ford edge into the rear of the Explorer at a low rate of speed. The Explorer which was not running and was turned off and in park at the time rolled off the driveway. Rolled through an open lot behind our house. The vehicle continued to roll through the open lot and crossed the neighborhood street behind our house. The vehicle then rolled through another vacant lot, and rolled down an embankment through another lot. The vehicle stopped only after striking a tree and coming to rest. In all the vehicle traveled approx 300 yards and had it not struck the tree it would have crossed a busy two lane road. I got to the vehicle it was locked and in park. There was a good amount of front end damage and there was no airbag deployment. I was able to drive the vehicle back to our house but it could not be driven any further.

- Louisville, KY, USA

problem #168

Dec 012019

Explorer

  • 45,000 miles
Exhaust smell coming into the cabin of the vehicle. Smells like hot exhaust that is coming in through the front vents while driving down the highway. Smells very bad and can't be good for you.

- Trumansburg, NY, USA

problem #167

Oct 302019

Explorer

  • miles
Exhaust and carbon monoxide coming into cabin of car. Ford said they fixed the issue with tsb17-0044, but that has not fixed the problem. My wife and I get dizziness and the kids complain of the smell and headaches.

- Geneva, IL, USA

problem #166

Sep 292019

Explorer

  • 21,000 miles
Hankook ventus S1 noble 2 tires, size 255/50/R20/105H for Ford Explorer 2017 wore out upon inspection. Mileage was under 21, 000 and tire thread was really bad. Needed to be replaced. Dealer said it was my responsiblity. Hankook tires are supposed to last for 50,000 miles. These tires should be recalled. Dealer was able to pay for 60% of tires and replaced with new one, however, I had to pay for 40%. ridiculous never have I payed for new tire with a leased car. Will never do business with Ford. This is a safety hazard, tires need to be recalled, noticed same tires on brand new Ford Explorer 2020. Dealership has pictures etc.

- Hastings On Hudson, NY, USA

problem #165

Oct 112019

Explorer

  • 64,000 miles
I went out to my car this morning to go to work and found that the rear window of the vehicle had shattered. It seams like it may have originated from where the wiper goes through the rear glass. I know that it wasn't broken by anyone because I have security cameras. The vehicle was parked in my driveway.

- Akron, OH, USA

problem #164

Oct 012019

Explorer

  • miles
Purchased 2017 Ford Explorer December 2017 with original hankook ventus S1 noble2 255/50R20 105H tires. Have 17,000 miles and have been rotated at each oil change; been having extreme treadwear and was told by the authorized dealer that ithe tires are bad and need replaced. Dealer suggested to contact hankook directly because others have experienced similar issues. I contacted hankook customer service and was told that the tires are bad but they have to be 4/32 to get a pro rated discount, at this time I have 1-3/32, 2- 4/32 and 1- 5/32, the Ford dealer would not honor the new car warranty because they said it isn't a safety issue and hankook needs to take care of it. Meanwhile, no one wants to take full responsibility for these bad tires at only 17000 miles, even though the Explorer is rated on top for rollovers with a blowout... this is another dangerous issue similar to the Firestone disaster. Are they going to wait until there are deaths before they start replacing these defective tires?

- Newark, OH, USA

problem #163

Jun 012019

Explorer

  • miles
The cruise control at my speed of 65 mph stopped alone cause the car to break making me loose control, 2nd the voice command don't work or responding, to help navigation or phone perpouse ( don't use cell while driving) around December 2018 bring tothe attention of the dealer at service and the miss. Kenya after I pick the car she mansion that the reset to the manufacture day was relased, but the problem continue as today 10/07/2019 on June the battery exploded, and thank god how no body get injury. The car is leasing for 3 years, all problem starts December 2018, plus theare is a recall, and Ford sayville in 5686 sunrise hgwy, sayville, NY 11782 631 567-3800. Refuse to repaire the issues, claim the car is mile coverage is over, but the problem strat before plus all this it's manufature issues, please help me.

- Manorville, NY, USA

problem #162

Sep 162019

Explorer

  • 361,900 miles
Exhaust is coming inside the cabin causing me to have headache and some nausea, ,driving different times, ,up hills and speeding up,

- Waverly, TN, USA

problem #161

Sep 152019

Explorer

  • miles
Paint on the hood is bubbling, steering feels lose, and the instrument panel cracked do to cold temp....contacted Ford they dia ot help or did not car

- Norwalk Ohio, OH, USA

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