definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,857 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Jun 032006

Explorer Sport Trac

  • 40,000 miles
The contact owns a 2002 Ford Explorer Sport Trac. While driving 40 mph, the oxygen sensor caused the check engine light to illuminate and the cruise control failed at 40,000 miles. The dealer promised over the phone to repair both the recall and the engine light, but later denied service because the vehicle was 24,000 miles over the limit to repair the oxygen sensor. The technician disconnected the cruise control switch to prevent a fire from occurring until the parts for the recall were available. A year has passed and the dealer still does not have the parts for the repair. The recall number was unknown. The current mileage was 56,000 and failure mileage was 40,000.

- West Park , FL, USA

problem #6

May 172008

Explorer Sport Trac 6-cyl

  • 103,000 miles
The Ford recall for cruise control switch is a joke. I just had the dealership perform the repair on my 2002 Ford Explorer Sport Trac and was surprised to find they only installed a fused jumper instead of replacing the failing switch. This is a safety issue not only because of the potential for fire but also the switch failure could cause a loss of brake fluid pressure. With the jumper installed a failure would blow the fuse and remove the switch from overheating but the switch could still leak brake fluid onto the hot exhaust manifold. I talked with the service rep and asked why Ford doesn't replace the switch. He stated " good question, probably because the jumper is cheaper ". after spending $30,000 for a vehicle you would think replacement of the switch would be a minimal cost to the Ford Motor Company. I was considering getting a new Ford Sport Trac but will look to another manufacturer for my next vehicle. Fords safety awareness and responsibility sucks.

- Plano, TX, USA

problem #5

Aug 072007

Explorer Sport Trac 4WD 6-cyl

  • Automatic transmission
  • 41,000 miles
Recall on Ford cruise control for 2002 Sport Trac truck. I received a letter from Ford to have it disconnected last Aug 2007. To this date they still have not received any to the dealers to repair the problem. Looks like Ford is dragging their feet.

- Morganton, NC, USA

problem #4

Aug 272007

Explorer Sport Trac 4WD 6-cyl

  • Automatic transmission
  • 0 miles
I received in the mail a letter from Ford Motor Company to install a fused wiring harness into the speed control system of my vehicle free of charge (parts and labor). I have called my local service dealer several times, since August of 2007. The service manager has always told me that parts are not available and to call back. I have called 5 times, including today, 07 April 2008. I do have a 2002 Explorer sports trax. I am having a difficult time getting my vehicle repaired in a reasonable time and without charge.

- Port Ludlow, WA, USA

problem #3

Aug 012007

Explorer Sport Trac 6-cyl

  • Automatic transmission
  • miles
Ford safety recall notice received approx 6 months ago. Apparently the cruise control system likes to start fires. I continue to be told by the dealer the parts necessary to prevent the failure are 'not available'. this is incredible. How is Ford allowed to get away with thousands of vehicles on the road that can catch fire at any time? obviously, given how much time has gone by, Ford is thumbing their nose at both the consumer and the government.

- Beloit, KS, USA

problem #2

Aug 102007

Explorer Sport Trac 4WD 6-cyl

  • Automatic transmission
  • miles
I received a recall on my Ford vehicle for the speed control. It may leak causing an underhood fire. I need to have a fused wiring harness installed into the speed control system. According to Ford dealerships the part is not available at this time. This is a safety issue with me due to the fact that I park my truck in my garage that is attached to my home. I do not want my home to burn down and do not want a fire to start under my hood while driving either. Please help it has been 6 months since I received the recall.

- Lakewood, CO, USA

problem #1

Aug 302007

Explorer Sport Trac 4WD 6-cyl

  • Automatic transmission
  • 60,000 miles
Ford recall August 2007, faulty cruise control, 2002 Explorer Sport Trac. Vehicle taken to dealer. Parts not available. Dealer made temporary repair by disabling the cruise control. As of 2/5/2008 vehicle is still without cruise control. Dealer claims parts not provided by Ford.

- Point Venture, TX, USA