I was driving Friday afternoon after work was over got home an parked it went to leave to go to the store an it would not go into drive or reverse this is the second time it happened the first time was the output speed sensor I replaced it an it drove perfectly fine I had it serviced for oil an transmission fluid flush after that it drove fine for about a week an as I described in the beginning it happened again same symptoms O/D flashing wouldn't go into drive or reverse so I replaced the sensor again this time it still did not go into drive or reverse I had to have it towed to the transmission shop an they told me that the transmission was shot it has 212000 on it an Ford knows these go out an the transmission shop I go to said they replace 12 every moth cause this is common with Ford vehicles so why doe Ford not cover this an why are there no recalls on this in my opinion this is a complete joke on Ford now I have to spend 2400 on replacing the entire transmission which I think Ford should be replacing it for free knowing [xxx] well that the transmissions go out in them forcing the owner to pay the price for new one it's absolutely absurd Ford needs to get there head out of there ass an replace these for free for the amount of money people actually spend on fixing there cars oil changes transmission fluid flushes and tires that we have to buy every year parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Dubuque, IA, USA

I purchased my Sport Trac in 2005. In 2011 I had approximately 36,000 miles on the vehicle and noticed a severe vibration which caught me off guard and made steering difficult doing about 60 mph. I replaced the tires but the vibration continued. I was told that Ford sent out a service memo stating this particular Ford model had a problem with the driveshaft and a new aluminum one was necessary. I contacted Ford but was told that it was not under warranty. Driving under these conditions was almost impossible. On June 15, I went to classic Ford Lincoln-Mercury and told them I needed an updated driveshaft. After it was installed the vibration continued and I went back to the dealership. They then installed the right aluminum driveshaft. My problem is that Ford knew about the driveshaft and the vibration it caused and had written a service memo about the problem. I know that my car had 36,000 miles but that is when the problem became serious. I believe that Ford Motor Co. Should stand behind its products and stop making excuses for the problems they caused. I think Ford motor should cover the cost of the aluminum driveshaft since I was made aware that Ford realized the car was equipped with the wrong one and failed to have a recall. Hopefully no serious accidents resulted from this Ford engineering error.

- Solon, OH, USA