Complaint our 2011 Ford F150 had an involuntary airbag deploy on the passenger side of the vehicle. After further review from the Ford dealer they maintain that they do not know what the cause is. Currently Ford is reviewing however, will not respond to when the evaluation will take place or how long the evaluation will take and that Ford council is "reviewing" however, they will not tell us when we can expect a response or remedy if at all. Additionally, the vehicle will not start and Ford dealer and Ford corporate are telling us, thought the vehicle does have a short in the electrical system and there are melted wires that could have caught fire had we not stopped the vehicle, they are not sure the premature airbag deployment and the short circuit of the wiring are related. Though the incident happened at the same time the Ford dealer maintains that they are not convinced that it failures are related. We were driving down the highway out of state from where we live and the dealer was over hundred miles from the occurrence and it has now been 7 days at the dealer with no resolve offered not do we know when we might hear back. Currently the dealer refuses to work on the truck until they hear from Ford and Ford told us it is under review with legal and no actions will be done until "legal council" has reviewed. We have a customer service representative and we call daily and it appears that there have been other with the same problem. Can we obtain how this was resolved?

- Coto De Caza, CA, USA