definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33,541 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Apr 172015

F-150 4WD 8-cyl

  • 84,000 miles
2013 Ford F-150 lariat super crew: April 17, 2015: Driving South on rt 95 to boston, my wife (driver) turned on the rear window defroster to clear fog from windows and side mirrors. There was a sudden loud "gun shot" type of noise that startled us both. We looked at windshield to see if we had been hit and for cracks; there was nothing. Once stopped and looking over the truck we discovered that the rear window/back lite on driver's side had shattered. I ran my hand over the entire window searching for an impact point, or mark and there was absolutely nothing. We both wondered aloud as to how this window just shattered on its own. Once home, I went on the internet to look up possible causes and discovered that there are many, many cases of the exact same thing happening to Ford pickups. I called Ford customers service today and spoke at length with "angela" who seemed to understand the safety issue of windows shattering while driving but after putting me on hold to check with someone, said that there is nothing Ford can do until a recall is issued, if ever. I told her that there is nearly 60 complaints on this issue on the NHTSA site, along with scores of others in Ford forums, etc. This number apparently is not enough of a safety issue for Ford to respond, but common sense dictates that its only a matter of time until something very serious occurs from Ford F-150 windows shattering while driving in traffic. This is a serious issue!

- Brentwood, NH, USA

problem #7

Apr 012015

F-150 4WD 6-cyl

  • 36,809 miles
During the start up of my 2013 Ford F-150 king ranch, I proceeded to utilize the rear defroster to get the ice off the rear window. The rear window is comprised of 3 panels of glass, one on each side and the sliding window in the center. The panel behind the drivers side then proceeded to crack and spider across the entire window. The initial sound led me to believe it was another issue as it was a loud bang, but I then looked in my rear view and noticed the cracked glass. It renders the entire window useless and a safety hazard as it distorts and skews my vision and ability to see out of it safely until I can attempt to have Ford rectify this issue. After looking online, it appears as if this is a common issue, that really should not happen to begin with.

- Hillburn, NY, USA

problem #6

Mar 042015

F-150 8-cyl

  • 14,320 miles
Rear glass has shattered on driver side panel out of three panels. This problem occurs w/ rear glass that has defrost & slider. I have spent some time researching this issue & fomoco refuses to see that this issue does or could exist. Due to the fast temperature increase from cold climate customers using power defrost the driver side rear glass panel can or may shatter. I encountered this issue yesterday when I called service I was promptly told that this issue is a non-issue and it must had been vandalism. Although being a profession ase accredited technician knew better after a little research, also the parts department having a current rotating stock of these windows on the shelf spelled out that a issue is know of. I checked all recall & technical service bulletins pertaining to a issue like this with little to no information. In my internet research it has became very clear there is an issue with this seeing how people have posted youtube videos showing how to replace the glass & general forum chatter. No one got hurt this time but when "safety" glass shatters is creates hundreds/thousands of tiny sharp debris. If my daughter would have been in the vehicle when this occurred & was told this isn't a "issue" I probably would have told the service writer to come rub his arms across the back seat of my vehicle and tell me "no issue exists".

- Andover, MN, USA

problem #5

Mar 052015


  • 11,000 miles
Remote started truck got in 15 minutes later and close the door and then heard a loud bang I looked back the rear panel window the drivers side shattered and something smelled like it was burning the whole panel cracked into hundreds of little cracks, it was 7 degrees outside at the time.

- Milford, MI, USA

problem #4

Feb 172015

F-150 4WD 8-cyl

  • 33,000 miles
We have a 2013 Ford F150. Our back passenger sliding glass window suddenly shattered one day. No crash, accident, nothing hit the vehicle or the glass. Our truck was parked when it happened. Few days prior to this I noticed the rear defrost was not working properly. After this incident I started researching on-line to see if there were any recalls we were not aware of. I came across a website that had multiple complaints of the same exact problem! same window and same instances almost to a tee. Luckily we were not driving the vehicle at the time nor was my daughter in the vehicle. When I called the dealership to have it looked at they told me they have seen a few of these. When I called an auto glass store the employee told me he has seen 15 windows exactly like ours this year and recently was told the back glass for these vehicles were on back order. So that was evidence to me that this is a common problem. Originally Ford was denying that the shattered window was defect. After multiple phone calls and complaints to Ford Motor Company our vehicle is now fixed under our warranty. According to the dealership and the auto glass company that have seen multiple vehicles like ours, not all of them were covered under the warranty. This should be investigated and Ford needs to fix the problem before the glass shatters with someone in the backseat especially if its a child sitting back there!!!

- Highland, MI, USA

problem #3

Feb 232015

F-150 4WD 6-cyl

  • 23,200 miles
Remote started vehicle outside on 0 degree evening. Entered truck after about the minutes, put key in ignition, and turned key to on position. While I was preparing to drive I heard loud pop in the back seat area of vehicle. I immediately noticed that the passenger side window pane, in the the piece rear window, was shattered.

- Coal City, IL, USA

problem #2

Feb 102015


  • 29,000 miles
Back (rear window) stationary glass exploded while driving down the road! first, I had experienced intermittent problems with the rear defrost not functioning the last couple months. Then, the defrost just started working again without issue a month ago" last night the temperature was about 20F. I turned the rear defrost on and within 5 minutes of driving I heard gunshot/large bang and noticed my driver?S side stationary pane on the rear slider was shattered. I have small kids and thankfully they were not in the truck at the time. Small shards of glass ended up in the truck. I called dealer and have to bring in for them to take ?pictures" to send to Ford. This is a danger and seems well documented on the internet for 2010 models up.

- Strongsville, OH, USA

problem #1

Jan 182015

F-150 6-cyl

  • 37,000 miles
Driving home from the airport on I205 and I hear this loud pop actually thought something might have hit the car. This morning I noticed the left panel of the rear window is shattered without any visible evidence of anything hitting the window.

- Lake Oswego, OR, USA