really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
91,890 miles

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problem #1

Sep 102005

F-350 4WD 8-cyl Diesel

  • Automatic transmission
  • 91,890 miles
I was driving my Ford F350 down a 2 lane road with a tractor trailer following close behind me at 60 mph when my truck stalled. To avoid being crushed by the semi I veered off the road to the right and put my truck into the ditch and the semi had to swerve to make it all the around me. The truck would not restart and had a quater tank of fuel in it. I had to leave the truck there till the next day. The next morning I called the local dealer velde Ford they also said they couldn't tow it. I called a wrecker service and they hauled it to velde Ford. Velde Ford wouldn't have a diesel mechanic till Monday. Velde Ford also said they couldn't provide a rental car. They did find a third recall on my truck for the exhaust sensor. On Monday, velde called me to tell me the fuel pump had gone out and they ordered a new one which would be there on Tuesday. It was covered under warranty but they still couldn't reimburse me for the tow or rental car because the truck had 92,000 miles on it. Even though the truck has 100,000 mile warranty because I didn't buy an extended warranty they wouldn't reimburse. I called Ford customer service to voice my dissatisfaction with everything happening and they told me they couldn't do anything either and I had to continue to talk to the dealer. I explained to them that the fuel pump failing had the same safety concerns as the 05S34 recall had that the vehicle stalled while in motion which could have killed me and mypassengers but they didn't seem to concern with it because your organization wasn't involved. Tuesday the fuel pump arrives but it seems that this is a new redesigned fuel pump because the old style had problems and they didn't order the required wire harness to go with it. Thursday arrives and the new wire harness finally gets there. I have seen many people on rv website forums and Ford truck forums with the same fuel pump problem on 6.0 liter diesel engine trucks. I hope you find this compelling enough to investigate.

- Okeechobee, FL, USA