really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
28,167 miles

About These NHTSA Complaints:

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problem #6

Feb 192019


  • 66,000 miles
My Ford Flex 2009 was parked at work went on break to my Ford Flex open drivers door crab what I need closed door and back rear window shattered out into peace's not sure what caused it. Has there been any recalls for this incident with Ford

- Yuma, AZ, USA

problem #5

Jun 012016


  • 80,000 miles
Car started 2 years ago with "stuttering" when driving between 50-60 mph, as if the car couldn't determine which gear to stay in. Had transmission flushed and refilled in April 2016. Problem was less but still remained. Added dr shutter in June 2016 to the transmission fluid and problem has went away, that was last year. Paint on the hood is peeling and started out as a small chip May 2016, and is now the size of a 2 basketballs. Black body pieces that are between the windows on the side and in front by the windshield are loose and coming off. Will provide photos if needed

- Peachtree City, GA, USA

problem #4

Apr 082014

Flex 6-cyl

  • miles
Water does not drain from the cowl vent drain area, and if cowl area is full, clogged water will enter into the passenger side floor. Sloshing water can be heard behind instrument panel/fire wall area. Cannot clean drains in that area. This problem could lead to electrical shortage and component failure.

- Norfolk, VA, USA

problem #3

Jan 202011

Flex 6-cyl

  • 23,000 miles
I purchased a 2009 Ford Flex from mike dorian Ford that had 14000 miles on it. Two days after purchase I took it to a dealer for a bad grinding sound in the brakes. They performed a tsb on the front brakes. I took it back several more times for braking issues. Then the car came to a grinding stop in traffic several time and I almost got hit. I took it to 2 different dealers complaining about the violent shaking and the inability for it to go when I gave it gas. Finally after this happened several time I was hit as the transmission brought the car to a halt. I suffered injuries and the car had $15000 worth of damages. The person who hit me sued my insurance company. The dealership had my car for four months and never looked at the back brakes or transmission. I took it back 6 times for a leaking transmission and several other issues that were not fixed. This vehicle continues to come to a stop after trying to go from a dead stop. I almost got hit by a semi truck. My wife will not ride in the car because she feels we will die in this car. Ford has done nothing about this problem. I talked to a Ford mechanic who told me it was a transmission problem yet Ford has never even looked at the transmission. I feel I am going to be killed in this car. After $15000 of damages I have lost all value to the vehicle and my insurance has been raised. I later found out there is a tsb for the transmission yet Ford has never even looked at it.

- Davison, MI, USA

problem #2

Nov 152013


  • miles
The Ford panel near the driver and passenger window continues to come apart. As far as the vehicle's fuel. The first time I was at a gas station. I put gas in my car. I got back in the vehicle and my gauge was still on empty. So I got worried. Then I went to a different gas pump and put more gas in there. I started my car and it was still on empty. I drove around the parking lot to see what would happen and about 2 minutes later my gas gauge was 3/4 full. This was in November. Then about 5 times after that. I will be on the last mark before empty and not only does it go from 80-70 miles to E to complete 0 miles, but my gauge goes from that mark to pass the E. I was driving my vehicle and it went from that same mark ( the mark right before the E) and just ran out of gas. I have took it to the shop twice and that can't find a code. They said if it happens again then bring it back in. But the inconvenience I have to wait until I have time. It happened today Feb 10 2014 and I raced to a gas station. I don't want it to happen and I'm driving in traffic and have an accident because my gas gauge is wrong and I stop in the middle of traffic. I don't want to get stranded somewhere either because I have a kid. I have seen same complaints about this vehicle. So I'm very concerned.

- Oklahoma City, OK, USA

problem #1

Jul 142010

Flex 6-cyl

  • miles
Our Flex was previously used, but purchased through a Ford dealership. After owning it for about one month, the 2nd row glass roof cracked on both sides. We informed the dealership, and we were told the there was a recall already in the works for the Flexs that had 2nd and 3rd row glass ceiling panels. The glass is not cracked on the inside or on the outside.....so it appears that there are 3 panes of glass. After waiting and waiting, we have now noticed that the 3rd row has cracked as well. No one has seen or heard it happen, but because the exterior and interior are still in tact, we feel that this has to be a flaw in the body shape. And now almost 3 years have gone by, and the dealership still says there is a recall coming. Can anyone help?

- Linthicum, MD, USA